Trusted Agent profile · Cardiff
Verified
★★★★★
622 reviews across 2 platforms
1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP
Seraph Property Management's office in Cardiff, at 1 St. Martin's Row, is rated 4.3 out of 5 across 622 reviews on two platforms, including 571 Google reviews rated 4.3.
Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleChloe Peachey provided an excellent service while helping with the house rental. She was professional, responsive, and very supportive throughout the process. Everything was handled smoothly, and her communication made the experience easy and stress-free. I would highly recommend her to anyone looking for reliable letting support.
Thanks so much for your 5 star review!
5/5
GoogleWe had an issue with a slow filling toilet, but was quickly sorted out by the plumber who came, literally took about 2 minutes. Eve was also quick to respond to my email and booked our plumber as early as possible, she also sent a follow up email to check it was working after about a week. Overall nice and quick and hassle free.
Thank you for your review, we really appreciate you taking the time to leave feedback for Eve and the team!
5/5
TrustpilotChloe has been outstanding
Chloe has been outstanding! very quick to answer and she has done an amazing job looking after us
Thanks so much for leaving a review!
5/5
GoogleJessica, at Damside has been one the most helpful and passionate person I’ve ever had the pleasure of being assisted by. On any given day, she never hesitates to go above and beyond her duties to help everyone feel supported and much more. …
Thank you so much for this incredible feedback! We are lucky to have Jessica at Damside, and it’s wonderful to hear how much her passion and support have shaped your experience. She truly cares about making everyone feel at home, and we … More
5/5
GoogleAmeera has been a great help in the renewal process of my rental house. I highly recommend them to any person who needs a perfect house to live while in UK.
Thank you for your 5* Review! We will pass on your kind words to Ameera!
5/5
GoogleSince taking over the management of our properties, all I can say is that Seraph have made the whole process so much easier and less stressful. The team, Chloe (Peachey) in particular, are great to deal with, efficient and nothing is ever too much trouble. I'd have no hesitation in recommending Seraph to anyone that's looking for a property management company. Thanks all for your continued support.
Thank you so much for taking the time to leave a 5-star review. The team always aim to go that extra mile and we will pass your lovely comments on to Chloe!
5/5
GoogleIf you ever need to buy your first home or even move home then Frost are the perfect people. Skye was Absolutely Fabulous from the first moment we met. She was professional, friendly and always answered our questions, no matter how …
Wow Kiran - What an outstanding review! Thank you so much for writing this 5 star Google review for Skye and our Ashford Sales team. It was great to hear that she was professional, friendly, a constant support and made your dreams come … More
5/5
TrustpilotAmeera was so helpful and efficient…
Ameera was so helpful and efficient resolving my plumbing issue. Great customer service!
Thank you for leaving a review, we really appreciate it!
3/5
GoogleNot fully satisfied. Called on thursday Am ref a leak and wasnt fixed until sarurday afternoon. I had to chase what was happening. Then was asked to give a 5 star review ...not the first time ive been dissatisfied
We are sorry to see your review and appreciate you taking the time to share your feedback. We take all client feedback seriously.
5/5
GoogleGreat service and great help. Chloe Peachey was the one coordinating with us. She helped us in multiple ways by going above and beyond to resolve our issues. We are happy with the service.
Thank you so much for the 5-star review! We are thrilled to hear that you’re happy with our service. I will be sure to pass your kind words along to Chloe Peachey, she truly prides herself on going above and beyond for our tenants, and she’ll be delighted to know she made your experience a positive one. Please don't hesitate to reach out if you need anything else!
5/5
TrustpilotChloe Peachey is always very efficient…
Chloe Peachey is always very efficient and available for any questions we've had.
Thanks very much for taking the time to share your experience!
5/5
TrustpilotChloe Peachey was very helpful when I…
Chloe Peachey was very helpful when I had issues with my oven
Thank you very much for leaving a review, we really appreciate it!
5/5
TrustpilotI have always been treated well by…
I have always been treated well by Seraph. The staff are extremely helpful especially Natasha and Chloe Peachey. These are the staff I have had most interaction with. Both are polite, professional and friendly.
Thank you for your 5 star review, we appreciate you taking the time!
5/5
GoogleA surprised outcome in a climate where money is tight for the majority of people. A lot of hard work has been done by members of Seraph in particular Katie Overson, much appreciated.
Thank you Lance. We really appreciate you taking the time to write a review and I know Katie will be pleased. The project she is working on which you've been involved with has been incredibly complex and she's put a lot of time into it but it's been very beneficial for a lot of leaseholders and I'm glad we could be part of getting leaseholders substantial refunds from developers. Thanks again.
5/5
TrustpilotSeraph really good company.
Seraph is a really good company.As a contractor they are always quick with any queries and any problems that occur. Recent works I have done was for property manger Callum wall and when I needed a response ASAP Callum made sure I got the response the same day from the directors of the site I was working on . In my opinion he is a really good property manger
Thank you for your kind words and positive feedback! We’re glad to hear Callum has been responsive and supportive, and that our team could assist you promptly. We really appreciate your recognition of his work and your continued support of Seraph.
5/5
GoogleAmeera was really helpful throughout. She responded to all of my concerns promptly and did her best to get everything resolved as quickly as possible. I really appreciated her support and clear communication.
Thank you very much for your review, we really appreciate it!
5/5
GoogleI’ve spent my last year with Seraph and it has been one of the smoothes experiences Ive had so far. Ive been communicating with Chole from Seraph for most of this time, and she has been absolutely fantastic. She is professional, extremely helpful, and communicates clearly and efficiently. Honestly, she's made this whole process so easy and im hoping I'll have another great year with Seraph.
Thank you for your 5* Review! We will pass on your kind words to Chloe!
5/5
GoogleIda helped my mum with a maintenance issue within her flat. It was a very stressful process and Ida made us at ease and talked us through the whole process. Thank you Ida
Thank you for your kind feedback; we’re delighted Ida was able to support your mum and make a stressful situation easier to manage.
5/5
GoogleI would like to thank Chloe Peachey from Seraph Property Management for her help in resolving an issue with our dining table set. After a rather frustrating period of being without a table and chairs following a safety concern, Chloe was …
Thank you so much for taking the time to leave a review!
5/5
GoogleIda Matczak has been incredibly helpful and quick to respond while dealing with an issue for us within one our flats. Her professionalism and reassuring manner really stood out and made a stressful situation much easier to deal with. Thank you Ida for being so patient, attentive, and calm throughout.
Thank you so much for your 5 star review, we really appreciate you taking the time to review Seraph, and of course Ida!
5/5
GoogleThe electric shower was fixed quickly on the same day it was reported. We really appreciate the fast response. Chloe was very helpful and made the whole process smooth. Great service, thank you!
Thank you for your review!!
5/5
GoogleAmeera was fantastic during our property inspection! She was thorough, professional and genuinely cared about addressing any concerns we have. She asked thoughtful questions and made sure to see if there was anything they could do on their end to help with issues around the house. Truly excellent service!!
Thank you for your kind words! We’re delighted to hear Sara made your move smooth and kept everything clear and transparent. Welcome to your new home!
5/5
GoogleChloe Peachey was very helpful in responding to my concerns. She is prompt and follow up on the process of resolving the concerns I have at my flat. Thank you for your efforts.
Thank you for your review! We’re lucky to have Chloe on our team, and we're glad her prompt follow-up helped resolve your concerns. Please don't hesitate to reach out if you need anything else for your flat.
5/5
GoogleEzinne was prompt and helpful when I asked permission to keep a cat.
Thank you for your 5* review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Seraph Property Management's Cardiff office has 622 reviews across two platforms: 571 on Google, 51 on Trustpilot.
Seraph Property Management Cardiff is rated 4.3 out of 5 across all 622 reviews, and 4.3 out of 5 on Google from 571 reviews.
Seraph Property Management Cardiff, 1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP.
