Trusted Agent profile · Cardiff
Verified
★★★★★
624 reviews across 2 platforms
1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP
Seraph Property Management's office in Cardiff, at 1 St. Martin's Row, is rated 4.3 out of 5 across 624 reviews on two platforms, including 573 Google reviews rated 4.3.
Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience renting an apartment in Whitchurch with this Company. Really clear communications and prompt review of property pre and post tenancy. Kaitlin Vanner was super helpful. If I come back to rental at any point I would certainly return to Seraph.
This is great to hear, thank you so much for your review and we wish you all the best in your onward move!
5/5
GoogleThank you to Ida the block manager - she is quick and efficient at responding every time. Highly recommend
Thank you for your feedback; we’re pleased to hear Ida has been consistently quick and efficient in her support, and we really appreciate your recommendation.
5/5
GoogleI appreciate seraph for quick responce for my request .they sort it out the problems quickly.Thank you Eve hopkins.you done it very well
Thank you for taking the time to review us, we will pass your kind words on to Eve!
4/5
GoogleSeraph finally managed to fix the electric gate at Bartley Wilson Way entrance.That gate has not been working correctly for the last 15 years! Big shout out to Callum at Seraph for succesfully managing this complex project.
We are sorry to receive this review. We understand your frustration and we are trying to resolve the issue but the delays have been outside of our control. As we have advised, we will have an update for you early next week and will be in touch. If there is anything else we can help with, please email blocks@seraph.pm
5/5
GoogleEve is very helpful with all my issues and very friendly and gets them all sorted. Thank you
Thank you for your 5* review!!
5/5
GoogleChloe Peachey is always quick to respond and happy to help. Everything has been sorted within a reasonable time frame.
Thank you for taking the time to review us! We will pass on the positive feedback to Chloe!
5/5
GoogleJason has been really helpful with an exceptionally prompt response and action to any problems
Thank you very much for your 5 star review, we appreciate it!
5/5
GoogleBeen connected with seraph around at year and recently in the last few month with Callam . Callam has been instrumental in solving and overcoming long term issues. Fantastic communication and professionalism to get things over line and closed out statifactory . Very happy Thank you.
Thank you for your kind words! We're glad that Callum has helped you with everything you needed! If there’s anything else you need, just let us know!
5/5
GoogleChloe is fantastic always super helpful with queries and fixes , what a superstar !
Thank you for taking the time to review us! We will pass on the positive feedback to Chloe!
1/5
TrustpilotAvoid
This company has ignored multiple requests for information. They are running the management company without a shareholder as a director. They refuse to share the contract or agm notes. They don't carry out the work they should. They don't clean or check the fire alarm weekly. Please note they only send correspondence out with an email address that bounces back saying it's not monitored!! Exactly !!!
We have requested more information from you. If you can contact us directly at blocks@seraph.pm to confirm your interest or authority in relation to the property, we will review and respond in full, addressing any questions or concerns you may have.
4/5
GoogleAmeera was very professional during the inspection. She asked if there was anything we were concerned about in the property and made a note of things that may need looking at.
Many thanks for taking the time to leave a review of our service, we really appreciate it.
5/5
Google5 star service, Chloe was really helpful and resolved all issues without any hassle.
Thanks so much for your 5 star review!
5/5
GoogleEve was very helpful and efficient with fixing my issue regarding a new lock on the door to my flat. She kept me informed with each step of the process greatly appreciate all her help.
Thank you for taking the time to review Eve and our service, we really appreciate this!
5/5
GoogleI wanted to thank James Parrott from the Blocks Team @Seraph. Super efficient and very responsive to queries and requests. I am very impressed with the service and as our acting Manco Agents on our block of Apartments in Pontcanna. We are definitely in safe hands.Thanks James. Keep up the good work.
Thank you so much for your lovely review! We're really happy to hear that you've had such a great experience with James Parrott and the Blocks Team at Seraph. … More
5/5
GoogleI would like to share my experience with Freya Oatridge in the Cardiff office. She was extremely helpful, summarised all of the items that we talked about, investigated or actioned all the items and fed back to me very promptly. A very good example of meeting expectations of clients. Thank you Freya.
Thank you for taking the time to share your experience! We’re delighted to hear that Freya Oatridge provided you with such prompt and thorough assistance. It's great to know she met and exceeded your expectations. … More
5/5
GoogleI have had a great experience since I started working with Seraph in 2022 to date. I have nothing but to praise the great job they do and the customer service is the best. I would like to specifically thank Sarah Highes for the great service since we met. Keep up the good job Sarah the industry needs people like you to keep improving.
Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with Seraph Property Management has been great since 2022. We’re committed to maintaining these standards, and we’re here to help with anything else you may need!
1/5
GoogleIncredibly poor service from Seraph Property Management Company. Emailed all of the residents of the estate on 26th April 2025 to advise that their Block Manager, Callum Wall, would be in attendance to reset gate fobs for a gate system that hasn't worked for over 2.5yrs. Took time off work to ensure that I was home at this time and found a queue of residents going down the street. Guess what, Callum is a no show. No correspondence to advise that the scheduled visit was not happening. Receive an email at 4:08pm TODAY stating that the scheduled visit was not taking place due to a lack of response from residents. At no point in the original email was a response requested, and laying the blame of the cancelled visit on the residents is a joke. The email came through AFTER a resident contacted the office to find out where the Block Manager was. We are paying for a service that doesn't exist, and for a company that wants to blame others rather than accepting responsibility for THEIR lack of action. Providing only 30mins to reset an entire estate's fobs (there are over 100 properties) with two fobs per household was wishful thinking in the first place!
1/5
TrustpilotIncredibly poor service from Seraph…
Incredibly poor service from Seraph Property Management Company. Emailed all of the residents of the estate on 26th April 2025 to advise that their Block Manager, Callum Wall, would be in attendance to reset gate fobs for a gate system that hasn't worked for over 2.5yrs. Took time off work to ensure that I was home at this time and found a queue of residents going down the street. Guess what, Callum is a no show. No correspondence to advise that the scheduled visit was not happening. Receive an email at 4:08pm stating that the scheduled visit was not taking place due to a lack of response from residents. At no point in the original email was a response requested, and laying the blame of the cancelled visit on the residents is a joke
5/5
GoogleAmeera was warm and easy to talk to. She took the time to listen carefully to our concerns about the house and was genuinely helpful throughout.
Thank you for the kind words! We’re so glad you felt heard and supported, Ameera will really appreciate this feedback 😊 …
5/5
GoogleAmeera helped sort a maintenance issue for me, thanks Ameera
Thank you for your 5* Review!
5/5
TrustpilotGreat Staff at Damside Lancaster
The staff at Damside Lancaster is very helpful, especially the receptionist. The staff listens to the tenants concerns and requests and go above and beyond to make them happen. I never felt uncomfortable dealing with any of the staff members
Thank you for your kind words! We’re glad to hear the team at Damside Lancaster, especially Jess, has been so helpful and attentive. We really appreciate you sharing your positive experience!
5/5
GoogleChloe Peachy was very efficient and professional. :)
Thank you for taking the time to review us! We will pass on the positive feedback to Chloe!
5/5
GoogleReally happy with the seraph management services.“Sara made the whole process of renewing my contract really smooth and stress-free. She was quick to respond, clear with communication, and very supportive throughout. Really appreciate her help!”
Thank you for your kind words! We’re so glad Sara made your contract renewal smooth and stress-free. We truly appreciate your feedback!
5/5
GoogleI had great help from Paige when I couldn’t open documents sent to me by email. Very quickly dealt with my problem and resolved it to my great satisfaction. Paige is a credit to your company. Thank you!
Thank you so much for your kind words! We’re delighted Paige was able to help you quickly and resolve the issue. We really appreciate you choosing Seraph Property Management!
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