Trusted Agent profile · Cardiff
Verified
★★★★★
621 reviews across 2 platforms
1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP
Seraph Property Management's office in Cardiff, at 1 St. Martin's Row, is rated 4.3 out of 5 across 621 reviews on two platforms, including 571 Google reviews rated 4.3.
Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
4/5
GoogleThe service we receive has certainly improved since Callum, Jason and Leah have been involved. This is the first time in many years we've seen real progress towards the goal of bringing the apartment blocks back up to a good standard. Many thanks Seraph.
Thank you for taking the time to share your feedback! We're glad you have seen improvements and will ensure that your positive feedback is passed to the team.
5/5
GoogleI had a really positive experience dealing with Chloe Peachey. She was professional, helpful and very responsive throughout, and made everything straightforward for me. I really appreciated the level of service and communication she provided. Thank you, Chloe.
Thank you so much for taking the time to leave such a wonderful 5-star review! We are thrilled to hear about your positive experience working with Chloe. Clear communication, responsiveness, and making the process as seamless as possible are top priorities for our team, so it is fantastic to know she delivered on all fronts for you. I will be sure to pass your kind words along to Chloe, she will be delighted to hear them! Please don't hesitate to reach out if we can assist you with anything else in the future.
5/5
GoogleA most deserving 5 star review for Freya! Freya has been fantastic throughout any job, query, question! She has strived to ensure everything was sorted quickly in a professional and friendly manner! A valued member of the team indeed! Thank you very much for all your hard work!
Thank you for the amazing 5-star review! We’re so pleased to hear that Freya has gone above and beyond to ensure your needs were met quickly and professionally. Her dedication and friendly approach make a significant difference, and we’re grateful to have her on our team. Thank you for acknowledging her hard work!
5/5
GoogleMany thanks to Ameera for her help in reletting my property and for coping so well with the previous difficult tenant.
Thanks very much for your review of our service, we really appreciate it!
5/5
GoogleCallum. Has been our block manager for over a year and has been not only.very efficient but also very responsive to issues raised. He is by far the best manager we have worked with in the past 9 years that I have lived at 55 Ninian Road.
Thank you for taking the time to leave a review!
5/5
TrustpilotChloe Peachey
The main person I have been dealing with s Chloe Peachey who has always been veyr polite and helpful, responding to any emails I may have quickly and efficiently.
Thanks very much for taking the time to share your experience!
1/5
TrustpilotAwful company for tenants
I have had the displeasure of having Seraph as a landlord for 5 years. They couldn’t run a bath let alone a property management company. They have been trying to improve their reviews lately by only asking those with positive experiences to leave a review but don’t fall for it they are awful. My block actually removed them for leaseholders but tenants are still stuck with them. Any issues you have as a tenant will take months/years of non stop chasing if ever to be resolved. The staff all have an attitude and no professionalism or customer service skills. They will send you defensive emails which don’t address the issue at their own pleasure and are always “in training” or at “a meeting” if you try to call no matter the time of day as they don’t like speaking to people over the phone. They should be politicians as it’s rare you get a straight answer just get fobbed off or misinformation. All the new nice people don’t last or quickly develop these bad habits unfortunately. They do substandard and cheap repairs and arrange subcontractors that don’t attend and have no respect for your time or property. AVOID AVOID AVOID. They claim they can’t be that bad as they have a few 5 star reviews but does that diminish the suffering of those living in awful conditions whilst paying high rents whilst seraph drag their heels at every opportunity? Does that explain why the leaseholders of my block finally had enough after they did nothing fix of improve communal areas such as leaving us with no working cctv for years. An issue which a new company has fixed in a few months?? No cleaning of windows or block maintenance as promised. Lying to people during property viewings and then back tracking? The only time they will be quick and efficient is when they’re putting up your rent.
We’re sorry to hear that you feel this way about your experience. We welcome feedback from all customers, both positive and negative as it helps us to improve. We would not receive positive reviews if we were consistently delivering a sub-standard service. Whilst we believe some of the points raised here do not reflect the situation accurately, we do recognise that delays with contractors and third parties can be frustrating. Our team has always sought to keep you updated and resolve issues wherever possible. We remain committed to providing a professional service and continually improving from feedback.
5/5
TrustpilotA Very Quick Response / Solved the Problem
My flat is in a large development that has been managed by Seraph for several years and I have had an excellent relationship with their staff, both on site and in the office. The service has always been very good. Recently the development, which has huge problems with building defects has been awarded costs going back many years. Each leaseholder are to be reimbursed monies they previously paid out for legal fees. Every leaseholder was issued a digital form to complete, which was designed by Seraph for this purpose. I have two flats, my residence and a rental which made it more complicated. I had a problem trying to use the form a second time and emailed Seraph with the issue late evening. I was surprised to receive a very quick reply from Katie Overson, the Business Change Manager for Seraph. She informed me that she had now resolved the matter and I could now complete the form a second time. I was very appreciative and impressed as I was quickly able to complete the applications online and commence the repayment process. Katie had obviously worked on late to resolve the problem for myself and a number of other leaseholders in the same predicament.
Thank you for your kind words and feedback. We’re delighted to hear you’ve had a positive experience with our team over the years, and we’ll be sure to pass your comments on to Katie!
5/5
GoogleI use Seraph PM to manage my HMO’s…….for the last 18months Kaitlin has been managing these properties, as a landlord I have found her knowledgeable, professional and efficient with good communication with the tenants. Thank you for all you assistance Kaitlin it’s been very much appreciated
Thank you for taking the time to share your experience! It’s great to hear that Kaitlin has delivered professional and efficient service while managing your HMOs. Thank you for trusting Seraph Property Management!
5/5
GoogleGreat company! Sara was especially amazing on the renewal of my contract and making it such an easy process.
Great to hear and thank you for leaving a review!
5/5
GoogleGreat and amazing communication from Kaitlin the senior property manager ,Which made the process very smooth and easy . Very happy , appreciate it ! Thank you so much .
Thank you so much for your kind words and 5-star review! We’re thrilled to hear that Kaitlin’s communication made the process smooth and easy for you. We truly appreciate your feedback and are so happy you had such a positive experience.
5/5
GoogleAmeera was very polite, and efficient a straightforward inspection, thanks 😊 Kind regards, Vince Brown …
Thank you very much for your review!
5/5
GoogleHaving moved into my flat and faced with a few issues, I reached out to Robyn. Robyn was immensely helpful and diligent in ensuring I got the necessary repairs needed as fast as possible and would email me with updates! Really appreciate her support!
Thank you for your review! We are delighted to hear that Chrystalla managed to sort any issues swiftly for you. We pride ourselves on communication and efficiency and glad to see she supported you with this. Thanks.
5/5
GoogleThey're great & have helped me throughout my tenancy.. especially Sarah Huges who solved every problem I encountered.. 100% recommend..
Thank you very much for your 5 star review
5/5
GoogleBig thanks to Eve! She was super quick to help me out by sending an electrician who fixed everything the same day. Couldn’t ask for better service!
Thank you very much for the feedback, we'll be sure to pass this on to Eve!
5/5
GoogleAmeera was Very friendly and approachable.she also listened to our concern regarding the house. She was very helpful.
Thank you for taking the time to leave a review!
5/5
GoogleI get taken care of by Chloe Peachy and she has been outstanding! Any problems, any questions Chloes there fast to sort them out leaving me peace at mind. She is also a pleasure to talk to and very kind and reassuring that the problems will be sorted and how they'll be sorted giving clear step by step information. 10 out of 10 from me!
Thank you for your kind words about Chloe and our service!
5/5
GoogleExcellent service! Since taking over our block management Leah & her team have not just worked hard but have actually achieved significant results for the residents as a whole! Thank you 😃👍 …
Than you for taking the time to leave this review. Leah and the team are thrilled to hear that the hard work is paying off and making a real, positive difference for the residents. We appreciate your support and look forward to keeping up the great work for you and the residents!
5/5
GoogleI have only positive things to say about Gianni from Seraph who manages the block where I live. I have gone to him with several problems and he is always incredibly helpful in solving these or will ensure the problem is passed onto someone more suitable e.g. an engineer/handyman. He actively follows up issues and you can tell he really cares about the residents in the properties he manages and wants to do the best he can. The wider Seraph team have also been great when the block has had issues with water supply. Many thanks to Seraph and especially Gianni. Recommend them both highly!
Thank you for taking the time to review us, its lovely to read your comments regarding the service you have received. We are glad to hear all problems get resolves and that these are followed up by Gianni and the wider team, thanks for recommending us!
5/5
GoogleFrom beginning to end the process of selling my property was made very easy by the All Wales Auction team. Always available to answer questions, provide support and keep me up to date with how things were going, I couldn't have asked for more.
Dear Vivienne, Thank you so much for your kind words! We are thrilled to hear that you found the selling process easy and that our team was there to support you every step of the way. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We appreciate your trust in All Wales Auction and look forward to assisting you in the future.
5/5
GoogleI just wanted to take a moment to really appreciate Callum for the fantastic job he's done with the gate. He's been incredibly responsible and reliable, always ensuring that everything is functioning smoothly. It's clear he takes pride in his work and cares about doing it well. He's approachable, friendly, and easy to communicate with. I highly recommend Callum for his professionalism and positive attitudes 🙂
5/5
GoogleHad a wonderful experience when i had to move from one of their properties. Ameera was especially helpful when it came to the prompt return of my safety deposit. Thank you very much.
Thank you for your kind feedback! We’re glad Ameera was able to assist with the prompt return of your safety deposit. We appreciate you choosing Seraph Property Management and wish you all the best!
5/5
GoogleSara is absolutely brilliant, great service and always helps resolve any issues that may arise.
Thank you so much for your feedback!
5/5
TrustpilotWe work closely with Seraph Property…
We work closely with Seraph Property Management around South Wales, particularly with Chloe Knowles. Any recommendations we put forward are always taken seriously and actioned in a timely manner. We look forward to continue working with you. Regards Jamie Morgan
Thank you very much for taking the time to leave a review, we really appreciate it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Seraph Property Management's Cardiff office has 621 reviews across two platforms: 571 on Google, 50 on Trustpilot.
Seraph Property Management Cardiff is rated 4.3 out of 5 across all 621 reviews, and 4.3 out of 5 on Google from 571 reviews.
Seraph Property Management Cardiff, 1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP.
