Trusted Agent profile · Cardiff
Verified
★★★★★
622 reviews across 2 platforms
1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP
Seraph Property Management's office in Cardiff, at 1 St. Martin's Row, is rated 4.3 out of 5 across 622 reviews on two platforms, including 571 Google reviews rated 4.3.
Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleSally Ferguson was incredibly efficient in helping me find a mechanic to fix my fridge. She quickly arranged everything, and within a couple of days the mechanic arrived to look at the issue. Highly recommend her for fast and reliable service.
Thank you for sharing your experience! We’re so glad to hear that Sally was quick and efficient in helping you. We appreciate your recommendation and are here for any future assistance you may need!
5/5
GoogleThe service we received from the All Wales Auction team has been outstanding. It has been a pleasure to deal with them and I’m so grateful to them for their support. Diolch yn fawr!
Hello there! Thank you so much for your fantastic 5-star review! 🌟 We're absolutely thrilled to hear that you found our service outstanding and that it was a pleasure to work with our team. Your kind words and gratitude mean the world to us, and we're delighted to have been able to support you. Diolch yn fawr iawn for choosing All Wales Auction. If you ever need anything in the future, don't hesitate to reach out. We're here to help! Cheers, The All Wales Auction Team 🏡
5/5
TrustpilotCallum our new block manager has been…
Callum our new block manager has been excellent. Since his arrival jobs that have been left unattended over several years have been quietly and efficiently dealt with.He responds to queries quickly and efficiently. Thank you Callum
Thank you for your kind feedback! We’re delighted to hear Callum has been efficiently tackling long-standing issues and providing quick responses. We’ll be sure to pass on your thanks to him!
5/5
GoogleVery professional service. They are very responsive and I noticed, they try to solve any problem quickly. Their problem solving attitude will take this organisation higher. I would like to say thank you to Freya Oatridge for her brilliant support.
Thank you for your wonderful feedback! Freya Oatridge is a valuable member of our team, and we’re glad her support made a positive impact on your experience. If you ever need further assistance, don’t hesitate to reach out!
4/5
GoogleWe’ve been having a few small issues with our flat and Freya has been really helpful and quick in her communication and keeping us updated. Freya has been getting contractors out to us and trying to settle everything as quick as possible and has continuously kept in touch and kept us in the loop, really appreciate her support and customer service!
We're glad to hear that Freya has been providing such helpful and quick assistance with the issues in your flat. hank you for your kind words about her support and customer service! If you need any further assistance or have any more concerns, please don't hesitate to reach out.
4/5
GoogleWe’ve been having a few small issues with our flat and Freya has been really helpful and quick in her communication and keeping us updated. Freya has been getting contractors out to us and trying to settle everything as quick as possible and has continuously kept in touch and kept us in the loop, really appreciate her support and customer service!
We're glad to hear that Freya has been providing such helpful and quick assistance with the issues in your flat. hank you for your kind words about her support and customer service! If you need any further assistance or have any more concerns, please don't hesitate to reach out.
5/5
GoogleSally Ferguson of Seraph was extremely helpful in resolving an issue regarding administration of keys for a managed property. She responded quickly, professionally and her action resulted in the resolution of an ongoing, potentially serious problem. Thank you Sally!
We're thrilled to hear that Sally Ferguson was able to help you with the key administration issue. Her quick and professional response is exactly what we strive for. … More
5/5
GoogleI had an issue collecting my room key and Sally Fergeson was so much help. She came with us to the property immediately and was super lovely and made sure everything was in order before leaving. Highly recommend her
Thank you for sharing your experience! We’re thrilled to hear that Sally was able to resolve the issue with your room key and personally made sure everything was sorted. Your recommendation means a lot to us! If there’s anything else we can assist with, just let us know.
5/5
GoogleHad to call for an emergency pest issue on Saturday! Liam Nolan was just incredible and was so reassuring on the phone and went out of his way to make sure someone came out on the same day 🥰 we all deserve a liam in those situations! He’s always helpful when we speak to him and is a credit to seraph …
It's great to hear about your recent experience with Liam's customer service at Seraph! We are so pleased he made the difference and got this sorted for you on the same day it was reported. Excellent customer service can make a significant … More
4/5
GoogleAmeera was very friendly & thorough during the house inspection & offered useful, practical advice
Many thanks for taking the time to leave a review of our service, we really appreciate it.
5/5
GoogleAlways helpful, always friendly. A special mention for Ameera. A thorough inspection and highlighted some issues that will be addressed. Friendly and very helpful. Would highly recommend
Thanks so much for taking the time to leave a review!
5/5
GoogleI'd like to personally thank Freya Oatridge for her professionalism during a difficult time with the maintenance on my rental property. Freya has been nothing but professional, informative and courteous during this period. Thank you so much Freya!
Thank you for your kind words! We're so pleased to hear that Freya Oatridge provided you with professional and courteous support during a challenging time. Your appreciation means a lot to us. Thank you for choosing Seraph Property Management!
5/5
GoogleExcellent service provided by Chloe Peachey. Had come to the end of my time at the property and she helped to make the whole process run as smoothly as possible.
Thank you for your kind words and 5* review. We will pass this on to Chloe Peachey!
1/5
TrustpilotTotally agree with all other reviews
Totally agree with all other reviews. What a joke of a management company! STILL yet to receive answers from simple questions asked seven days ago even after chasing up on FIVE separate occasions which we absolutely should not have to do when we pay a fee for a service that is clearly not being provided! Awful.
Thank you for your feedback. We sincerely apologise for the frustration and delay this situation has caused, especially as it relates to your property sale. To clarify, queries regarding structural alterations and lease-mandated consent (such as the kitchen wall removal and window changes) are not simple maintenance items. These must be reviewed by the Freeholder's Directors to ensure compliance and the safety of the building, which necessitates a formal process and a longer timescale. We are very sorry if this was not made clear to you and responses have been delayed. The manager of the department has been in direct contact with you to provide an update, address your complaint, and agree on a clear path forward
5/5
GoogleChloe was fab, so kind and professional, what a nice inspection!
Thank you for your lovely feedback! We’re thrilled Chloe made your inspection such a positive experience.
5/5
GoogleWe have been working with Seraph for coming up to a year now, and the service is always great. We mostly speak to Ida who is always available when needed.
Thank you for your 5* Review! We will pass on your kind words to Ida!
4/5
TrustpilotThings are looking up!
After initially moving to Seraph, we experienced many issues due to our property manager not carrying out the required work. My impression of Seraph was not good due to this former employee. This has changed recently since the appointment of Callum Wall. In a few months we have seen the site take a much more positive direction under his steer. Communication has been top notch and the estate is starting to become a nice place to live again. I hope that things continue to improve following this change of staffing.
Thank you for sharing your experience and for recognizing the positive changes since Callum joined the team. We’re glad to hear communication has improved and that the estate is becoming a better place to live. We’re committed to continuing this progress and appreciate your patience and support!
5/5
GoogleCallum at Sereph has been so supportive and helpful in getting things done.. I have had excellent service.
Thanks so much for your review of Callum and our Block Management team, we are grateful for your feedback.
1/5
GoogleCritical: Professionalism, Responsiveness So after 2 years under Seraph property management i have come to the conclusion that this "company" is not even close to being considered as amateurs in the business. Extremely unprofessional in the way they conduct their business. Communication is almost non existence. They only ask for the rent and never reply to any queries and ignore every technical issue that appears with the household! The stuff seem to be indifferent to anything you tell them. I was only able to have a proper conversation with one stuff member, the rest i consider incompetent. There is much more that i can say regarding the stuff but i will not, as it would be next level offensive. I have been asking them to come and fix my boiler for a year and a half but they wouldn't. As a result, for the whole year my flatmate never had proper shower, with water either being extremely cold or extremely hot! It was when the cup was over the top when i decided with my flatmate not to pay them for 3 months. Immediately after waiting 3 months they send the plumber to fix the problem. In general it was a very uncomfortable experience staying in their property and "cooperating" with them!
We are disappointed in the content of your review. We would like to discuss these matters further and therefore a manager will be in touch today.
5/5
TrustpilotChloe peachey the best literally helped…
Chloe peachey the best literally helped through everything. Answered all my questions even the little ones. Always reachable.
Thank you very much for sharing your experience!
5/5
GoogleThank you Sarah You are a star. Regards.
Thank you for taking the time to review us!
5/5
GoogleDamside has felt like home away from home. It’s the best student accommodation I could ever ask for. The cozy vibes, all the amenities and the people make this a really good place. Jessica has always made me feel at home and supported me in …
Thanks for the 5-star review! We know how important it is for student accommodation to feel like a home away from home, and we’re so glad the private fridge and microwave helped you settle in and find your own rhythm. … More
5/5
GoogleI had a slight problem with one radiotor on the property. One of the agents: Danielle Mole, arranged for repairs to be completed. This was done very quick. Everything was sorted within a few days.
Thank you for your feedback! We’re glad to hear that Danielle Mole was able to quickly arrange for your radiator repairs and get everything sorted within a few days. We’re always here to help!
1/5
GoogleIf you are looking to rent under this company, I would personally recommend that you save yourself the stress and look elsewhere. I rented a room as a mature student for 12 months, but even trying to organise renting and moving in was a nightmare. False promises of "you'll hear back within X days" even though you might think they would be eager to secure a contract/sale. Initially, a gas safety appointment was organised via email which was fine, and I let management know that as I am multiple floors above the front door I cannot hear it and can't be expected to wait by the door for the ranged time slot. Gave them permission to give my number to the engineer and told them they would need to bring a property key. After hearing nothing I was told on the phone very rudely how to use a front door properly. After phoning time and time again, it then took a month from moving in for the oven to be fixed which broke within a week of me moving there. Another incident was that the boiler broke in January and I immediately called to get an emergency engineer out as it was -2 degrees. I heard nothing for 2 days so phoned again and they said they would send someone out. I waited another 3 days still with no hot water or heating for me to phone again and find that the engineer was on annual leave and apparently nobody had thought to contact a different one? I spent 5 days in sub zero temps and had no sincere apology. I was also promised an apology when I found they had given a property key to an engineer they had not informed me about and I walked downstairs to find a man in my house who promptly complimented my makeup and outfit. Bless him, he was lovely but as you can imagine it was taken much the wrong way by me on my own in the house. As a final comment, the housemate I lived with had horrendously unhygienic habits to the extent where it was unsafe and unsanitary. I cleaned after him every day out of necessity and called 3 separate times throughout the year to make complaints and to try and make the house more habitable - as it states in the contract about keeping the property to a good standard. Regardless of this, my end of contract summary listed 'light dust buildup' as a concern for my bedroom which I had left in a better state than I moved into. Whilst I luckily was not charged for this I think it is a good indicator for the moral compass and priorities of the company. All that being said, one lady named Sally was an absolute delight to communicate with in regards to organising viewings as they sold the house. She is the only positive thing I can say about Seraph Property Management.NegativeResponsiveness, Professionalism, Value
We are disappointed to hear of your review, please can you email us at info@seraph.pm so we can arrange to contact you to discuss the content of your review. Thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Seraph Property Management's Cardiff office has 622 reviews across two platforms: 571 on Google, 51 on Trustpilot.
Seraph Property Management Cardiff is rated 4.3 out of 5 across all 622 reviews, and 4.3 out of 5 on Google from 571 reviews.
Seraph Property Management Cardiff, 1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP.
