Trusted Agent profile · Cardiff
Verified
★★★★★
622 reviews across 2 platforms
1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP
Seraph Property Management's office in Cardiff, at 1 St. Martin's Row, is rated 4.3 out of 5 across 622 reviews on two platforms, including 571 Google reviews rated 4.3.
Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleMy stay at damside has been good as Jessica has shown top tier hospitality being very responsive to our issues and providing us with delicious treats to even goes as far as to bake sometimes for us. …
Thank you so much for the recommendation! We’re thrilled to hear that your stay at Damside has been so positive. Good luck with your studies in Lancaster, and we're so glad to have you with us!
4/5
GoogleMy original experience with Seraph was an extremely stressful and bad experience, where my move in had almost every issue under the sun. I was advised the property was professionally cleaned prior to move in, but all the cupboards were …
Thank you for sharing such a detailed account of your experience with us over the last four years. … More
5/5
GoogleI would like to thank Sally Ferguson for her service, she was very helpful and managed to provide me with what I needed within minutes! 10/10
Thank you for your 10/10 review! We're delighted to hear that Sally was able to assist you so efficiently and provide what you needed. We’re here whenever you need us!
5/5
GoogleThanks Ameera for your support in fixing my curtains. It’s very much appreciated.
Thank you for the 5* review!
5/5
GoogleWe completed our viewing and subsequently liaised with Mitchell from Frost, and our experience couldn’t have been better! He kept in touch, updated us every step of the way, and was always available to answer questions and concerns if we …
Hi Sophie - Thank you so much for this fabulous 5 star Google review for Mitchell and our Ashford Lettings team. We are delighted to hear that he updated you every step of the way and made the whole experience so simple and straight … More
5/5
GoogleSarah was helpful with my emergency concern and tried her best to sort it out as soon as possible, only the circumstances didn't let her as the company that was supposed to sort out my house problem took overnight to reach back out to me after my report.
We are glad to hear that Sarah was helpful and made every effort to assist you promptly despite the circumstances. Please be sure that we will take your feedback and review our processes and try to minimize similar delays. Thank you for your review!
5/5
GoogleReplacement fire fitted this afternoon. Two efficient and courteous engineers. Thanks to Freya at Seraph for co-ordinating the work and keeping me informed with progress.
Thank you for a lovely review! Special thanks to Freya for coordinating and keeping you informed. We appreciate your feedback!
5/5
TrustpilotEve is a credit to the company
I've had several issues in the flat and Eve has consistently gone above and beyond to ensure they are dealt with promptly. Her service has been professional and helpful throughout. I would highly recommend both Eve and Seraph Property Management to anyone looking for reliable and professional property management services.
5/5
GoogleMy boiler became inoperable and needed replacing. Sara was both highly efficient and privided regular updates. She arranged an interim solution and the replacement, and the project was undertaken on a timely basis to my complete …
We are delighted to hear that Sara was able to assist you efficiently and effectively during the whole process. We understand the importance of timely solutions, especially when it comes to essential services like your boiler. Your feedback … More
5/5
GoogleAmeera was excellent with her service at seraph property management… she runs an extra mile for her customers… as like seraph property management
Thank you so much for your kind words! We’re thrilled to hear that Ameera provided excellent service and went the extra mile to assist you. Your feedback means a lot, and we’re always here to support you.
5/5
GoogleSara was so helpful in renewing my contract by renegotiating the price increase with the landlord.
Thank you so much for the 5-star review! We'll be sure to pass along your kind words to Sara!
5/5
GoogleRobeyn was nice and assisted me , she made sure everything was put in place .. she was really nice to us .. thanks
Thank you for sharing your experience with Robyn. We’re so pleased to hear that she was helpful and made sure everything was taken care of for you.
5/5
GoogleI continue to have a great experience with the company as a whole and the staff. I couldn't recommend them more! The staff are professional and helpful. Thank you to Jess Reynolds who assisted me today with a query and resolved it for me the same day.
Thank you for the review! We are delighted to have heard about your recent experience with the team at Seraph and glad you have found everyone so helpful and in particular with Jess. Thanks again!
5/5
GoogleSince Ida has taken over as block manager, the service has been fantastic. She and Roberta are always prompt with their replies, extremely helpful and go above and beyond.
Thanks so much for your review, we really appreciate it. We’re so pleased to hear you’ve been happy with the service from Ida and Roberta.
5/5
GoogleI had various previous experiences with many smart guys from the office but Freya was the most of them and the most helpful.
Thank you for the review!
5/5
GoogleMy experience at this place they are very nice people and they are good as well
Thank you for your 5* review!
5/5
GoogleMs. Chloe Knowles helped with our Move out processes with regular updates on time
Thank you for your kind words, and 5* review!
5/5
GoogleMassive thanks to Sara for sorting our contract renewal when we had some delays
Thank you so much for the 5-star review! We'll be sure to pass along your kind words to Sara!
5/5
GoogleSwift response, Denise was very helpful. Much appreciated service.
Thank you for the 5* review!
5/5
GoogleSeraph Property Management Team was very helpful and supportive, Special Thanks Freya for her support, when we need Maintenance in our Flat.
We appreciate your feedback and are so happy to hear that Freya and the team were able to assist you with your maintenance needs. Your satisfaction is our priority, and we're always here to ensure your flat is well taken care of. Don’t hesitate to reach out if you need anything in the future!
5/5
GooglePaige you have been outstanding with dealing with the repair to ensure the residents safety and security...... thank you Liz and Tim
Thank you, Liz and Tim, for your lovely review! We’re so glad to hear that Paige has been exceptional in handling repairs to ensure the safety and security of our residents. Your gratitude is greatly appreciated, and we’re always here to assist you further!
5/5
GoogleAmazing customer service and support, especially from Eve, and quick to resolve any issues the same day with flexibility to fit any customer!
Thank you for taking the time to leave a 5 star review!
5/5
GoogleI had an excellent experience with the property service, thanks especially to Sara. She went above and beyond to help me resolve and secure my new contract, even though I was still in the process of settling matters related to my previous …
Thank you so much for sharing your experience! We’re thrilled to hear Sara made the process smooth and stress-free!
5/5
GoogleSpoke to Paige at Seraph who responded quickly and politely to my request for an electrician to attend. Thank you Paige!
Thank you for your feedback! We’re glad Paige was able to help you promptly and professionally with your request for an electrician. If you need any more assistance, don’t hesitate to reach out!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Seraph Property Management's Cardiff office has 622 reviews across two platforms: 571 on Google, 51 on Trustpilot.
Seraph Property Management Cardiff is rated 4.3 out of 5 across all 622 reviews, and 4.3 out of 5 on Google from 571 reviews.
Seraph Property Management Cardiff, 1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP.
