5/5
GoogleI have a really good working relationship with everyone at Seraph. Ameera in particular is always so friendly and happy to help
Agent replied · 17 April 2026
Thank you for your 5* review!!
Trusted Agent profile · Cardiff
Verified
Seraph Property Management Cardiff reviews
★★★★★
624 reviews across 2 platforms
1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP
Seraph Property Management's office in Cardiff, at 1 St. Martin's Row, is rated 4.3 out of 5 across 624 reviews on two platforms, including 573 Google reviews rated 4.3.
About Seraph Property Management Cardiff
Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Google5/5
TrustpilotWashing Machine.
Washing Machine. Ameera Malik, Was very helpful in getting the contractor, to fix the Washing Machine at 1 Claude Place CF24 3QF. Thank You Kind Regards. Paul Harrison. Room 7, 1 Claude Place CF24 3QF.
1/5
TrustpilotWorst property management I've dealt…
Worst property management I've dealt with as a tenant. Just stay away. They are rude, miserable and will make your life hell as a tenant. I don't know how some of these people get employed in the first place, they sound very very uneducated.
Agent replied · 9 November 2025
We are so sorry to read this! We cannot identify you as a customer from this review and would really like to hear why you have felt this way, could you please contact us at info@seraph.pm so we can try and resolve any issues?
5/5
GoogleIda Matczak Block Manager at Seraph Property Management went above and beyond in resolving damage caused by an erroneous forced entry to my Daughter's flat. Mike Graham
Agent replied · 18 March 2026
Thank you for your positive feedback, we really appreciate you taking the time to share it, and we’re glad we were able to get everything resolved for your daughter.
5/5
GoogleService was easy and fast, Freya was really helpful and got my issue resolved immediately.
Agent replied · 17 August 2024
Thank you for your feedback! We’re glad to hear that Freya made your service experience easy and fast, and that she resolved your issue immediately. … More
1/5
GoogleThey don't respond to emergency calls. My room was flooded by the person living upstairs. I had no place to sleep.
Agent replied · 24 June 2025
Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with us. If you ever need anything in the future, don’t hesitate to reach out, we’re always here to help!
1/5
GoogleIf I could give a 0 I would. Very disappointed with their services. The front door to where I live has been reported by myself and many other residents from early September, it has still not been resolved. Many of us feeling unsafe due to …
Agent replied · 19 December 2024
We are so sorry to receive this review. Unfortunately, the delays were due to us not yet having the authorisation to repair which has been regularly sought, but we do understand the concerns and implications for you. The Block Manager will update you further this week.
5/5
GoogleIt's a breath of fresh air working with Seraph at Charterhouse. It has been lovely dealing with Ida, who is very responsive and gets things done.
Agent replied · 28 March 2026
Thank you for your positive feedback . It’s great to hear that Ida's responsiveness and efficiency has made a positive impact. Thanks again for taking the time to share your experience.
5/5
GoogleSara was very friendly and helpful
Agent replied · 1 July 2025
Thank you so much for the 5-star review! We're thrilled to hear that Sara was friendly and helpful, we'll be sure to pass along your kind words.
5/5
GoogleI recently received support from Chloe Knowles, and she was absolutely brilliant! She fixed my boiler issue quickly, professionally, and with great care. Chloe explained everything clearly, arrived on time, and made the whole process …
Agent replied · 24 November 2025
Thank you for sharing your experience! We’re so pleased to hear that Chloe was able to resolve your gas line issue promptly and keep the process smooth and stress-free. Clear communication and professionalism are so important to us, and we’re delighted Chloe delivered this level of support. We truly appreciate your recommendation!
4/5
GoogleJames is the building manager for the block of flats I live in and he is incredibly helpful and quick to respond to emails. I had a very frustrating experience recently where an alarm in a neighbouring flat was going off incessantly and the …
Agent replied · 1 June 2023
Thank you for your review, we are pleased to hear that James has been able to sort this issue out for you! Thanks
5/5
GoogleKaitlin Vanner has been extremely helpful, always charming to speak to, advice sound and very efficient in dealing with all sorts of complex matters leading to the eventual sale of the property that we instructed her about.
Agent replied · 17 January 2024
Thank you so much for taking the time to share your positive experience with Kaitlin Vanner. We are delighted to hear that her assistance was both helpful and charming throughout the process of selling your property. It is fantastic to know … More
4/5
GoogleAlways quick to respond to any problems i have with properties, especially Jess Reynolds!
Agent replied · 25 March 2024
We truly value your feedback and appreciate your recognition of Jess's efforts. If you ever need further assistance or have any more questions, please feel free to reach out to us. Thank you!
5/5
GoogleFreya and her team have been very helpful to me, and they respond fast.
Agent replied · 4 September 2024
Thank you for your kind words! We're so glad to hear that Freya and the team have been helpful and responsive. We're here whenever you need us!
5/5
GoogleMany thanks to Freya Oatridge for helping me out resolve a tenant deposit issue.
Agent replied · 28 September 2024
Thank you for your kind words! We appreciate your acknowledgment and are here for any additional support you may need!
5/5
GoogleExcellent service! Thanks to Kaitlin Vanner, who assisted me in solving the problem quickly.
Agent replied · 21 November 2024
Thank you for sharing your experience! We’re thrilled Kaitlin Vanner could help resolve your issue so quickly and efficiently. Your positive feedback is greatly appreciated!
5/5
GoogleHad a query with an intercom, which Paige sorted at first asking. Thanks Paige!
Agent replied · 18 December 2024
Thank you for your kind words! We’re happy to hear that Paige provided swift and effective support with your intercom issue. We appreciate your feedback!
5/5
TrustpilotGreat company
Great company, communication and very helpful
Agent replied · 7 August 2026
Thank you very much for sharing your feedback, we really appreciate it!
5/5
GoogleChloe Peachey really went the extra mile to sort out a problem I was experiencing over a utility bill. The issue has been resolved and she kept me up to date with what was happening regularly
Agent replied · 17 December 2025
Thank you for your lovely feedback! Chloe will be so pleased to hear this!
5/5
GoogleThey provide space in the property which is appreciated. The prices would be reasonable for the rent if: they would care about property more. Maybe make an actual physical visits to see what condition the furniture is at. I stayed at Treforest allocated property and I was informed by previous tenants that residency was completely abandoned when they moved in (this certainly retells that the company holds double standards in a regional context as I have contacted another residency which is accredited to Seraph's and they had a whole different treatment). I had a mould infestation case which was rooted way before I moved in and the contacted company agent showed his 'expertise' - that it was, not in a state to pose a risk to me. I have informed Seraph team of furniture condition on the week I moved in and they stated that it was fine, as it was not of risk-interest to the 'landlord'. It is upsetting, considering every residential worker has to be aware that any type of pathogen or spore-based body has to be disinfected and the area cleared out of risk. I took initiative to clear out the area as company did not take any rapid actions, risking my health condition. When I requested compensation for safety actions to ensure THEIR register property is secured they ignored it and simply replaced different furniture, saying 'was sorted in timely manner'. Not even an apology, considering they should be aware of what state their property inventory should be in. I am thankful that the company takes responsibility to sort out documents and make reminder emails, nevertheless, I did not expect to be treated this way as a customer. Additionally, when I requested multiple times to supply basic and mandatory for house keep equipment to suit human habitable space, they did not get back to me / or said they will let 'landlord' know. Questionable on top of that 'landlord' figure was mentioned multiple times but we never got any of their contacts nor seen them in person. The contact of 'landlord' in the formative contract did not work as well. When I wrote them a letter requesting a call with the 'landlord' they ignored it. I request a lawyer's advise on this, and they stated that I have all rights to question company's policy if they do not secure safety. Once again, I would like to express my gratitude to Seraph's that they accepted me as a tenant, nevertheless, I do not believe I will be using your services anytime soon - considering how the staff treated me. I believe when the business is done, every side of party should treat each other equally. For example, would you like to receive a flat beer in a pub that you pay for, or would you like a properly prepared beer which was done well and how would you do it yourself if you were asked to serve it? In the future, if I happen to need a relocation around Welsh and English region I will check with Seraph in a few years. Hopefully, they improve with honesty and clearance.
Agent replied · 16 July 2024
Thank you for sharing your detailed feedback with us. We're sorry to hear about your experience and the challenges you've encountered with your property. We take your concerns seriously and will review our processes to ensure we improve our service delivery. Your feedback helps us to better understand where we need to make changes and we appreciate your honesty. Best regards, The Seraph Property Management Team
5/5
GoogleDenise Game was amazing, 10/10
Agent replied · 1 July 2025
Thank you so much for the amazing feedback! We're thrilled to hear Denise Game made such a great impression, a perfect 10/10! We'll be sure to let her know.
5/5
GoogleA 5* for Chloe Peachey. I appreciate her prompt response and professionalism to all problems arising from looking after my properties. Thank you, Chloe for a great service! Thank you, for all your hard work.
Agent replied · 7 February 2025
Thank you for your 5 star review!
5/5
GoogleHave to commend Chloe Peachey for the recent service received. Efficient, prompt and excellent communication. Thank you.
Agent replied · 15 May 2026
Thank you for taking the time to review us! We will pass on the positive feedback to Chloe!
5/5
GoogleHaving dealt with previous management companies, I can definitely say that Seraph are a definite improvement. Nicola Smith has been particularly helpful in sorting out maintenance issues I have. It makes such a difference to have someone who responds to emails and arranges work to be carried out. Thank you!
Agent replied
Thank you for the review! Nic will be pleased to read your comments on the current service we're providing. We strive for a first touch solution so that any issues can be dealt with straight away and we are delighted to see that you are receiving this level of service. Thank you!
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