5/5
GoogleSeraph Property Management have been supportive and prompt in their responses to our concerns.
Agent replied · 30 May 2026
Thank you for taking the time to leave a 5 star review!
Trusted Agent profile · Cardiff
Verified
Seraph Property Management Cardiff reviews
★★★★★
624 reviews across 2 platforms
1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP
Seraph Property Management's office in Cardiff, at 1 St. Martin's Row, is rated 4.3 out of 5 across 624 reviews on two platforms, including 573 Google reviews rated 4.3.
About Seraph Property Management Cardiff
Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Google5/5
GoogleDanielle Mole has been consistently helpful in attending to my request promptly.
Agent replied · 14 October 2024
Thank you for your review! We’re thrilled to hear that Danielle has been able to assist you promptly and consistently. Your feedback means a lot to us, and we’re here whenever you need any further support!
5/5
GoogleChloe Peachey and the staff deserves a big shout-out! She’s always happy to help and never hesitates to sort out any problems we have around the apartment. Reliable, approachable, and genuinely great to deal with.
Agent replied · 11 December 2025
Thank you for your lovely review of Chloe and the team!
5/5
GoogleExcellent service. Special mention to Danielle for their seamless renewal of my accommodation contract.. thanks 👍🏽 …
Agent replied · 5 February 2025
Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience with our service. A special thanks for recognising Danielle!
5/5
GoogleIn the Cathedral Gardens development recently there have been changes in the personnel dealing with our block. It was a pleasure to deal with Paige who dealt with some problems regarding a door which had become stuck. Paige phoned me to see …
Agent replied · 7 February 2024
Thank you so much for your wonderful review, Susan! We greatly appreciate your kind words and are thrilled to hear that Nicola has been a fantastic person to contact during any property problems you have faced. We pride ourselves on … More
5/5
GoogleVery helpful through the year and so was Eve
Agent replied · 1 July 2026
Thank you for your 5 star review, we appreciate it!
5/5
GoogleWe cannot praise Gianni Arrigi highly enough. He is professional, courteous and goes out of his way to ensure that City Vizion in Newport is kept to a high standard. His responses to issues have been timely and appropriate. The attention …
Agent replied · 8 July 2023
Thank you for taking the time to review us. We are delighted to hear of the service you have been receiving. We always aim to achieve timely response rates to our clients and we are pleased to hear these are being fulfilled. Thanks again … More
5/5
GoogleOur broadband box stopped working. At our house share. I contacted Sara Hughes from Seraph Property Management. And Sara contacted Virgin Media. And had a New Broadband Box installed.Sara was so helpful. And Professional.
Agent replied · 26 November 2023
We appreciate you taking the time to share your positive experience with Seraph Property Management and specifically highlighting Sara Hughes's assistance. It's … More
5/5
GoogleSally Ferguson was really helpful when I contacted Seraph. Thank you.
Agent replied · 6 September 2024
Thank you for your review! We are very happy that Sally was very helpful. If you ever need us again, please dont hesitate to contact us!
5/5
GoogleWould definitely recommend!
Agent replied · 6 August 2026
Thank You for reviewing us! Much appreciated.
5/5
GoogleI’ve been living in this building for a year now, and it has been a wonderful experience. The building itself is well-maintained, safe, and comfortable, but what really makes it stand out is the manager. She is always supportive, kind, and …
Agent replied · 13 March 2026
Thanks so much for your review and kind words. We know exactly who you mean and agree that she is great! We will certainly pass the feedback on to her. Thanks again
5/5
GoogleThe beautiful thing is the gentle and fast dealing with the employees of this wonderful company, especially Sara Hughes and Alisha Payne …
Agent replied · 18 March 2026
Thank you for your review and for taking the time to share your experience with us. We are delighted to hear that both Sara and Alisha have made a positive impression on you with their service. Should you ever require any further assistance … More
5/5
GoogleYou don’t want to go through the trouble I’m having getting my holding deposit back. The contract stated 10 days for deposit refund. I’m literally in the 3rd week now and no progress has been made on how I’ll get back deposit back. They’ll come up with several excuses for you and point to unnecessary things to ensure you don’t get your money back ! This is the worst property management I’ve ever dealt with.i don’t think they deserve any star 🌟 at all. Despite thorough cleaning of the property, windows wash and vacuum, they still insisted £155 for “light cleaning of one bedroom”
Agent replied · 26 October 2023
We are thrilled to hear that your experience with our agency has made your stay in the UK easy and smooth. Making our tenants' lives as hassle-free as possible is a top priority for us, and it's wonderful to know that we've been successful in doing so for you. Thank you for choosing us and we wish you the best in your new home!
5/5
GoogleI am happy with the service Chloe Peachey provided, she was helpful , prompt, issues resolved quickly,professional .Thank you, A⭐️
Agent replied · 13 March 2026
Thank you for the 5* review!
5/5
GoogleI would like to express my sincere appreciation for the outstanding service provided to me today by Ameera Malik, Seraph Property Administrator. Her professionalism, prompt assistance, and genuine commitment to resolving my concerns made …
Agent replied · 17 November 2025
Thank you so much for your lovely review of Ameera's service to you, we are very grateful!
1/5
GoogleDon't rent from this company dodgy people and company full of promises that will never get delivered. Liars and absolute joke from start to finish. Specifically don't rent 5 Marlborough road room 3, or generally any of the flats. Both …
Agent replied · 17 October 2023
We are very sorry that you feel this way and whilst we take all complaints very seriously at Seraph, we disagree with the majority of these comments. All of our records show that maintenance reported was actioned quickly and any access … More
5/5
GoogleMy flat is in a large development that has been managed by Seraph for several years and I have had an excellent relationship with their staff, both on site and in the office. The service has always been very good. …
Agent replied · 13 May 2026
Thanks so much for the review and recognition of the team, particularly Katie, we will ensure this is passed on.
5/5
GoogleBrilliant Block Management company. The company has taken over from a previous management company and I have to say that the service far over last year and a half been nothing but professional, friendly and overall responsive as a whole. …
Agent replied · 13 May 2026
Thanks so much for the review Garry. Louise was very pleased with the comments.
5/5
GoogleGood experiences so far with Seraph. Recently had dealings with Chloe all positive and good communication throughout. Thanks. Ally
Agent replied · 7 April 2026
Thank you very much for your review, we really appreciate it!
5/5
GoogleGianni Arrighi was the block manager for Cambria House in Newport for nearly two years. During that time I found him to be friendly, professional and very efficient. Through his conscientious efforts he has made many improvements to the …
Agent replied · 30 July 2023
Thank you for the review! It is lovely to hear of the service you have been receiving and that you have seen great improvements since we took over managing the site. We will make sure Gianni sees your comments and we look forward to continuing to work with you on the site. Thank You!
5/5
GoogleI had a bit of a technical issue at my house. Freya was very patient in explaining things to me and made sure it was all sorted within 24hours. Thank you Freya
Agent replied · 9 November 2023
Thank you for taking the time to review us! It is great to hear how attentive Freya has been when helping to solve an issue at your property and that it was dealt with so promptly!
4/5
GoogleThanks Freya for the prompt response to maintenance request.
Agent replied · 16 July 2024
Thank you for your kind words! We're glad we could assist you promptly with your maintenance request. … More
5/5
GoogleRobbyn Perret was Amazing in quick response Thank you
Agent replied · 18 June 2024
Thanks for the review!
4/5
GoogleThank-you Lucy at Seraph property management. Very efficient.
Agent replied · 20 June 2026
Thank for taking the time to leave a review, we appreciate it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Seraph Property Management Cardiff
How many reviews does Seraph Property Management Cardiff have?
Seraph Property Management's Cardiff office has 624 reviews across two platforms: 573 on Google, 51 on Trustpilot.
What is Seraph Property Management Cardiff's rating?
Seraph Property Management Cardiff is rated 4.3 out of 5 across all 624 reviews, and 4.3 out of 5 on Google from 573 reviews.
Where is Seraph Property Management's Cardiff office?
Seraph Property Management Cardiff, 1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP.
