How many reviews does Seraph Property Management Cardiff have?

Seraph Property Management's Cardiff office has 625 reviews across two platforms: 574 on Google, 51 on Trustpilot.

What is Seraph Property Management Cardiff's rating?

Seraph Property Management Cardiff is rated 4.3 out of 5 across all 625 reviews, and 4.3 out of 5 on Google from 574 reviews.

Where is Seraph Property Management's Cardiff office?

Seraph Property Management Cardiff, 1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP.

Trusted Agent profile · Cardiff

Verified

Seraph Property Management Cardiff reviews

4.3

★★★★★ Great

625 reviews across 2 platforms

1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP

Seraph Property Management's office in Cardiff, at 1 St. Martin's Row, is rated 4.3 out of 5 across 625 reviews on two platforms, including 574 Google reviews rated 4.3.

4.3 / 5

574

Reviews on Google

This office

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

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About Seraph Property Management Cardiff

Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.

Reviews

Every review we hold for the Cardiff office, from every platform, shown as written. First names only.

5/5

Google

I am currently renting a property managed by Seraph Property Management, I have been with them for over a year so far and any issues I have had with the property have been resolved quickly. Ross has been incredibly helpful and the epitome of exceptional service, he truly is a credit to your company.

Krissie · 22 April 2022

Agent replied · 12 June 2024

Thank you for the review! It's great to hear of your recent experience with Seraph and in particular how Ross has been so helpful during your tenancy. We will make sure he sees your comments! Thanks again and we hope you enjoy the rest of the tenancy with us!

5/5

Google

Chloe Peachey, thank you so much for your prompt attention on seeing that I am comfortable in my new rented flat. Truly appreciate. Seraph property so far so good.👌 …

Uzoma · 22 December 2025

Agent replied · 26 December 2025

Thank you very much for your feedback!

4/5

Google

Thank-you Lucy at Seraph property management. Very efficient.

Eirian · 16 June 2026

Agent replied · 20 June 2026

Thank for taking the time to leave a review, we appreciate it!

4/5

Google

Albany Appliances have been dealing with Seraph for a number of years, including Freya, the property manager. They are easy to communicate with and very helpful regarding all admin duties. They allocate and process jobs for us in a timely manner and pay in a timely manner. A very professional outfit who we enjoy working with.

Bridget · 18 March 2025

Agent replied · 30 July 2024

Thank you so much for your wonderful review! It's great to know that communication has been smooth and that our admin processes meet your expectations. … More

5/5

Google

Mr Andrew Southgate has been very helpful in providing our JBA Consulting office in Newport with electricity readings. All emails are replied promptly and he has ensured that all electricity reading that are required for our environmental performance will be carried out when he visits the office. Thank you very much once again Andrew.

Hopcyn · 25 March 2022

Agent replied

Thank you for your review! We are so pleased to hear of your recent experience with Seraph and that Andrew has been so helpful with providing your meter readings, we will make sure he sees your comments! Thanks

5/5

Google

I've had the pleasure of being assisted by Danielle Mole in replacing some damaged household equipments, and I can confidently say she is a true asset to your team. She displays dedication, professionalism, and positive attitude in her …

Dan · 21 September 2025

Agent replied · 28 September 2024

Thank you for your wonderful review! We’re so glad to hear about your positive experience with Danielle! We appreciate your commendation and are here for any further assistance you may need!

5/5

Google

Chloe really did help me solve my problems and she calls me to check in which is quite thoughtful. She always attends to my issues quite on time.

Ayeni · 2 January 2026

Agent replied · 4 January 2026

Thanks very much for leaving us a review!

5/5

Google

Kaitlin is always very efficient and friendly in all my contact with her, I always feel that she knows her job and gets things done promptly and without any fuss.

Mark · 18 March 2024

Agent replied · 29 September 2023

Thank you for the review! We're glad to hear of your recent experience with Seraph and in particular with Kaitlin and how efficient she has been with getting things done in a timely manner. Much appreciated!

5/5

Google

Thank you for your great services. Freya Oatridge is doing an amazing job. I appreciate her kind efforts, she has resolved my issue very quickly. Thank you very much :)

Geetanjali · 18 March 2024

Agent replied · 10 January 2024

Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with Freya Oatridge and that she was able to promptly resolve your issue. We'll make sure to pass along your kind … More

5/5

Google

Kaitlin was efficient and an excellent communicator

Markus · 18 March 2025

Agent replied · 17 August 2024

Thank you for your feedback! We’re delighted to hear about your positive experience with Kaitlin! If you need further assistance, please feel free to reach out! … More

5/5

Google

As a landlord living abroad it can be very frustrating when problems crop up regarding my rental property. Freya Oatridge has excelled in all aspects of her capabilities and professionalism. Freya's actions and assistance have enabled me …

Matt · 21 September 2025

Agent replied · 21 November 2024

Thank you so much for your glowing feedback! We're thrilled to hear that Freya Oatridge has provided such excellent service and helped make your experience as a landlord much easier. Thank you again for trusting us with your property!

5/5

Google

This 5-star review is for Chloe, who has been quicker and more efficient in getting our issues solved than any other agent we've dealt with. Thank you, Chloe!

Renato · 24 December 2025

Agent replied · 30 December 2025

Thanks so much for your review!

1/5

Trustpilot

Incompetent, unreliable and inefficient

Incompetent, unreliable and inefficient Do not use this company to manage your investment property, unless you want to constantly call them to ensure they carry out the management tasks. They continually get things wrong, over and over!

Mr · 30 September 2025

Agent replied · 17 October 2025

We are sorry to read this review but have requested more information via Trust Pilot as we cannot identify you as a customer. We would appreciate you contacting us at info@seraph.pm so we can investigate what has gone wrong here. Thank you

5/5

Google

Very helpful. We had problems with our boiler and were promptly provided with heaters and the problem was solved in good time. Freya was also very helpful and friendly.

Erin · 18 March 2024

Agent replied · 6 February 2024

Thank you for your kind words. We are glad to hear that you found our team helpful in resolving the issue with your boiler. We always strive to provide prompt solutions to our clients' problems. Freya is indeed a valuable member of our team … More

5/5

Google

The service I have received from Gianni Arrighi has been absolutely excellent - he has simply stepped beyond anything expected while establishing the management support for our RTM company. He has responded to my every inquiry in a remarkably timely manner. Well done.

Dave · 22 March 2023

Agent replied

Thank you for the review! We are delighted to hear of the first class service you have recieved from Gianni whilst setting up the management of the block. We hope to continue this service throughout your management. Thank you!

1/5

Google

A company that requires serious investigation. Seraph continue to sting residents with hefty, non-transparent management and service charge fees, and deliver the bare minimum service. Very poor management and an unclear business hierarchy …

Josh · 21 October 2025

Agent replied · 9 November 2023

We are very sorry you feel this way and to have received your review. We would appreciate the opportunity to explain and address to you in full some … More

5/5

Trustpilot

Great staff at Damside

The staff at Damside have been super helpful, extremely responsive to emails and quick on repairs in my flat. Jess at the front desk is particularly helpful and supportive and goes out of her way to run lots of events for us!

Alyx · 24 July 2025

Agent replied · 29 July 2025

Thanks so much for your wonderful feedback! We’re delighted Jess and the team at Damside have been so helpful and responsive. We’re glad you enjoy the events Jess organizes too!

5/5

Google

I am looking to purchase a property in a block of flats managed by Serpah and Nicola went out of her way to provide me with extra information on the building that the estate agent didn't know which has proved extremely helpful

Tom · 22 March 2023

Agent replied

Thank you for your review and we are glad to hear you have found Nicola so helpful when purchasing an apartment. Good luck with the house purchase!

5/5

Google

I had an issue with a toilet water leak, and Danielle at Seraph property management addressed it as soon as she could. She took immediate action and arranged for the necessary repairs quickly, which I really appreciate. Her prompt response and professionalism made the whole process smooth. Thank you, Danielle, for the great service!

Ancy · 27 February 2025

Agent replied

We appreciate your feedback! It’s great to hear that Danielle was able to resolve the issue quickly and professionally. Thank you for sharing your experience!

5/5

Google

I was a resident in landmark place, and as I was moving houses and stressed with luggage and furniture, I had an emergency last minute call to attend work. Ms Nicola Smith was a great help, answered my calls in the weekend, and arranged for …

M · 8 October 2022

Agent replied

We have loved reading your review, thank you for taking the time to post! Its great to see how Nicola went above and beyond to help you on a weekend and we are glad to hear it took the stress out of moving! We wish you all the best.

4/5

Google

Had exceptional service and assistance from Joe at Seraph when the lifts were out of service at my blocks of flats. He went out of his way to help me as I had long Covid at the time and was struggling walking up the stairs. Thank you Joe.PositiveResponsiveness, Professionalism

Sam · 2 June 2022

Agent replied · 1 June 2024

Thank you for taking the time to review us. We are pleased to hear of the service you have been recieving from Seraph and from Joe in particular and its lovely to hear that he went above and beyond during a difficult time for you with long-covid. Wishing you all the best!

5/5

Google

Helpful, professional, trustworthy property management, with staff who go the extra mile. In particular, Robyn Perrett, who has worked diligently to oversee and ensure the management of my property. Her ongoing communication and both …

Claire · 21 September 2025

Agent replied · 24 October 2024

Thank you for sharing your experience! We’re so glad to hear that Robyn Perrett has been instrumental in managing your property with professionalism and efficiency. We appreciate your recognition and look forward to continuing to support you!

5/5

Google

"I recently had the pleasure of using the services provided by Seraph Property and I was very pleased. Their team, including Freya Oatridge, was highly professional and prompt. They assisted me and provided excellent service. I would like to give them a great rating. Thank you, Seraph Property and Freya Oatridge!"

Mohammed · 18 March 2025

Agent replied · 16 July 2024

Thank you so much for your glowing review! We're thrilled to hear that our team, especially Freya Oatridge, provided you with excellent and prompt service. Your feedback means a lot to us!

4/5

Google

Good service in sorting out at our intercom which hasn't worked for years. Thanks very much@

J · 7 March 2026

Agent replied · 22 April 2026

Thanks for the review, we're glad we could get that problem solved for you.

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