5/5
GoogleGianni has been a great block manager for Westonia house he is so efficient and gives owners regular updates.
Agent replied · 30 July 2023
Thank you for your review!
Trusted Agent profile · Cardiff
Verified
Seraph Property Management Cardiff reviews
★★★★★
624 reviews across 2 platforms
1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP
Seraph Property Management's office in Cardiff, at 1 St. Martin's Row, is rated 4.3 out of 5 across 624 reviews on two platforms, including 573 Google reviews rated 4.3.
About Seraph Property Management Cardiff
Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Google5/5
GoogleReema and Leah are a great team and good communication to help resolve various issues . many thanks
Agent replied · 3 March 2026
Thank you Graham, we really appreciate you taking the time to leave a review!
5/5
GooglePrompt, professional and courteous response to issues raised. Seraph take the worry out of the worrisome!! Thanks you.
Agent replied · 31 January 2026
Thank you for your kind words and feedback!
5/5
GoogleAlways a joy to speak to. Hannah Randell is so helpful nothing is too much trouble. She has dealt with my problems in a very professional way. Always done what she has promised to do. Hannah has assisted me throughout a difficult couple of …
Agent replied · 26 May 2024
Thank you for a lovely review! We are so pleased to hear of the customer service you have been recieving from Hannah and have felt well informed throughout your tenancy. We will make sure Hannah sees your comments and thanks again for your kind words!
5/5
GooglePaige, swiftly and politely sorted my issue
Agent replied · 18 March 2026
Thank you for your review. We are pleased to hear that Paige was able to resolve the matter successfully for you.
5/5
GoogleGianni has been a breath of fresh air, his communication has been open, honest and critically absolutely priceless. He communicates super swiftly with concise and correct information and provides confidence to me as a customer. Seraph …
Agent replied
Thank you for taking the time to review us and we are so pleased to hear of the level of service you have been recieving from Gianni. We will make sure he sees your comments and we hope to continue to work with you in the future. Thank You.
5/5
GoogleGreat services from Chloe Peachey.
Agent replied · 3 April 2026
Thank you for the 5* review!
1/5
GoogleI have had the displeasure of having Seraph as a landlord for 5 years. They couldn’t run a bath let alone a property management company. …
Agent replied · 29 April 2025
Thank you for taking the time to leave your feedback. We're genuinely sorry that you feel this way. We recognise that property management can sometimes be challenging, especially when expectations and outcomes don’t align and in this … More
5/5
GoogleGreat service nice polite friendly, thanks to chloe knowles and the rest of the team
Agent replied · 4 January 2026
Thank you very much for taking the time to leave a review, we really appreciate it!
5/5
GoogleI moved in two weeks ago and couldn't be happier with the service provided by Seraph and Sara in particular. Any issues have been dealt with straight away and has helped my family and I settle into our new home very quickly.
Agent replied · 2 May 2024
We're thrilled to hear that you're settling into your new home smoothly and that Sara has provided excellent service! If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing Seraph.
5/5
GoogleI called the team having a problem with the boiler and a lady called Freya took me through and the problem solved She even called me after an hour to make sure that I was really sorted I m ever so grateful
Agent replied · 17 September 2024
Thank you for sharing your experience! We’re happy to hear that Freya was able to resolve your boiler issue and took the extra step to check in on you afterward. We’re so grateful for your feedback and are always here if you need anything else.
5/5
GoogleMy thanks to James Davies, who acted quickly and considerately in an emergency situation last week. He helped to organise assistance for someone who had to be taken to hospital during the recent storms. Common sense and kindness prevailed.
Agent replied
Thank you for taking the time to review Seraph and more specifically James. We're happy to hear how helpful he was in an emergency situation and that everything was dealt with efficiently. Thank You.
5/5
GoogleGood human relation. Sara Hughes is very responsive and helpful. I’ll give them a 5*.
Agent replied · 11 January 2024
That's fantastic to hear about your positive experience with Sara Hughes. It's always a pleasure to receive excellent customer service, and it sounds like Sara was responsive and helpful, earning a well-deserved 5-star rating from you. If you ever need assistance again or have any other feedback to share, don't hesitate to reach out.
4/5
GoogleI really appreciate the prompt and professional service from the maintenance team. Requests are handled quickly, It makes living here much more comfortable, thank you!
Agent replied · 13 March 2026
Great to hear and thank you very much for your review
5/5
GoogleI'm delighted with Sara Hughes service. I wish her the best in her career.
Agent replied · 3 March 2026
Thank you for your kind words and feedback!
5/5
GoogleOur block / development is managed by Seraph Property Management. Day-to-day management is also assisted by Ida Matczak - Assistant Block Manager. …
Agent replied · 13 May 2026
Thanks so much for taking the time to review. We have passed this on to Ida and she is really pleased.
5/5
GoogleMy contact Katie Overson gives an excellent service. Very prompt in replying to emails.
Agent replied · 17 December 2025
Thank you for your review, we appreciate you taking the time!
5/5
GoogleWe have very good experience with ameera. She is very corporative and nice
Agent replied · 30 December 2025
Thanks so much for your review!
5/5
GoogleAbsolutely fantastic. As we live abroad we though that selling a UK property would become a nightmare however All Wales team were fantastic. We were kept informed at every single stage. They worked tirelessly to prepare our property for Auction however due to their fantastic marketing skills they secured a sale before the Auction date. I can honestly say they are the best company I've ever dealt with full stop.
Agent replied · 31 August 2026
Thank you for taking time to provide a review of our service to you and appreciate your kind comments. All the best for the future. Regards
5/5
GoogleGreat out of hours help. Problem was resolved within hours! thank you Sara!
Agent replied · 22 March 2024
Thank you for taking the time to leave a review! We are always here to help!
5/5
GoogleOur Block Administrator, Lucy Catterall, is kindly for assistance. I am happy with the service provided.
Agent replied · 17 November 2025
Thank you very much for your 5 star review of our block management team and Lucy, we really appreciate it!
5/5
GoogleSara Hughes has helped my spouse and I so much with the various difficulties we have had in our flat. Not only has she been incredibly approachable about questions and supported us with kindness she has also been able to sort a lot of things incredibly quickly and the things ongoing I know Sara will support us. Thanks again Sara.
Agent replied · 23 November 2023
Thank you for your kind words about Sara Hughes! We're thrilled to hear about the positive impact she's had on your experience in your flat. We appreciate your feedback and are glad to have Sara on our team. If you ever need further assistance, don't hesitate to reach out.
1/5
GoogleSadly, Seraph managed the previous property I rented and one thing I have learnt is that they will be in no rush getting your deposit back to you (6 weeks and counting) and the lack of communicating is a disgrace.
Agent replied
We're sorry to hear this. We understand that a member of our team has been in touch and that the matter has been resolved. Please let us know if we can help with anything else.
5/5
GoogleI had an issue with my dryer that it was broken and need replacing when I emailed the agency this god send called Freya came to help provide a new one. Freya and I have had a difficult time getting some one to install and remove the two …
Agent replied · 15 November 2023
We are thrilled to hear about the exceptional service provided by Freya! 🛠️ Dealing with appliance issues can indeed be challenging, and it's fantastic to know that Freya went above and beyond to assist you in getting a new dryer installed. … More
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