Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had an issue with my dryer that it was broken and need replacing when I emailed the agency this god send called Freya came to help provide a new one. Freya and I have had a difficult time getting some one to install and remove the two …
Ian · 21 September 2024
Agent replied · 15 November 2023
We are thrilled to hear about the exceptional service provided by Freya! 🛠️ Dealing with appliance issues can indeed be challenging, and it's fantastic to know that Freya went above and beyond to assist you in getting a new dryer installed. … More
★★★★★ 5/5
TrustpilotI recently contacted Sara Hughes…
I recently contacted Sara Hughes regarding an important contract matter, and I couldn’t be more pleased with her support. She was professional, responsive, and incredibly knowledgeable. Sara took the time to explain everything clearly and made sure all my concerns were addressed thoroughly. Her attention to detail and willingness to help gave me real peace of mind.
Fareed · 29 July 2025
★★★★★ 5/5
GoogleJust coming to the end of a contract in a property managed by Seraph. Sara helped us reach an agreement to extend the tenancy very quickly.
A · 16 July 2025
Agent replied · 17 March 2026
Thank you for your feedback! We’re happy to hear Sara was able to help you quickly with extending your tenancy. We appreciate you choosing Seraph Property Management!
★★★★★ 5/5
GoogleI’m very happy with the property management team’s quick and efficient service. A special thanks to **Ameera** for resolving my kitchen drainage issue promptly, your professionalism and dedication are truly appreciated! Highly recommend their services.
Syed · 5 April 2025
Agent replied · 8 April 2025
Thank you for taking the time to share your experience! We’re delighted to hear that you were satisfied with our service. We truly appreciate your recommendation and are always here if you need further assistance.
★★★★★ 1/5
TrustpilotDo not recommend this Housing Agency
This Company does not deserve to work in Housing and Residence Field at all.
Awful Customer Service (They neglect their customers and fake explain that issues with the houses are responsibility of Landlords, the figures 'landlords' are not even able to reach out.) They do not want to return your full deposit and always will pick on smallest house details that were not even done by the residents but themselves, so they fraud house conditions and make their clients pay for it. This is the poorest and most disgusting company I have seen. If they do not fix their policies, this will only end up worse. I also have read a feedback from another client who was almost health risked with hidden mold in the furniture. Can you even call this a housing company??? I know for a fact karma will return all the bad and negative things they have done back to them in ten times.
Rogi · 17 September 2024
★★★★★ 4/5
GoogleKaitlyn has always answered an queries or concerns that arose curtiously and promptly. Always kept us up to date with an issues. All in all a very professional young lady. Keep up the excellent service.
Brenda.Shepherd · 18 March 2025
Agent replied · 22 March 2024
It's wonderful to hear that Kaitlyn has consistently addressed your queries and concerns courteously and promptly. Thank you once again for your feedback and for choosing us as your property management team.
★★★★★ 5/5
GoogleRobyn has dealt with the many problems that have arisen with my property recently quickly and efficiently. She has a lovely telephone manner and always keeps me updated. I am extremely satisfied with her work.
Jennifer · 17 March 2025
Agent replied · 7 December 2025
Thank you for taking the time to leave us a review! We are so happy that Freya was able to help throughout the whole process. Should you have any further needs please do not hesitate to reach out to us.
★★★★★ 4/5
GoogleDealt with Gianni on a problem which he replied to immediately and kept me informed. Very happy with the service I reciev from him.
Louise · 18 March 2023
Agent replied
Thank you for taking the time to review us, we will make sure Gianni sees your comments and we are so pleased to hear of the service you are receiving from Seraph. Thank you.
★★★★★ 1/5
GoogleSo after one year under Seraph property management i have come to the conclusion that this "company" is not even close to being considered as amateurs in the business. Extremely unprofessional in the way they conduct their business. Communication is almost non existence. They only ask for the rent and never reply to any queries and ignore every technical issue that appears with the household! The stuff seem to be indifferent to anything you tell them.
I have been asking them to come and fix my boiler since the beginning of the year. My flatmate used to live at the same property the past year and he had this problem with this "Company" as pre mentioned for the whole year! As a result, I never had proper shower for the first 6 months of the year, with water either being extremely cold or extremely hot! It was when i decided with my flatmate not to pay them for 3 months. Immediately after waiting 3 months they send the plumber to fix the problem. In general it was a very uncomfortable experience staying in their property and "cooperating" with them!
Carlos · 22 April 2022
Agent replied
We are disappointed in the content of your review. We would like to discuss these matters further and therefore a manager will be in touch today.
★★★★★ 5/5
GoogleGreat service from Eve - very responsive and supportive!
Melat · 8 December 2025
Agent replied · 11 December 2025
Thank you for your review, we are pleased Eve was able to help you!
★★★★★ 5/5
GoogleSorry in advance for the low level of writing😭. I don’t do English as my degree. …
Daniel · 21 September 2025
Agent replied · 13 May 2026
Thanks Daniel. Jess was really pleased with your comments. Appreciate you taking the time.
★★★★★ 5/5
GoogleI first contacted seraph due to my boiler breaking down a contractor was sent out the same day and fixed what I thought was the problem but then a few days later it stopped working again. Another contractor was sent and he fixed the problem …
Selina · 21 September 2024
Agent replied · 15 March 2024
Thank you for your time and kind words in this review! Ensuring our tenants' comfort and safety is of utmost importance to us, and we're glad to hear that Freya handled your situation with professionalism and efficiency. If you have any further concerns or require assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
GoogleI had the pleasure to talk one of the agent named Chloe Knowles, she help me with a little radiator issue I had and shower head issue
Andy · 4 June 2025
Agent replied · 24 June 2025
Thank you for your kind review! We’re so glad to hear that Chloe was able to assist you with your radiator and shower head issues. We’ll be sure to pass along your feedback to her, it will make her day! If you need any further assistance, we’re always here to help.
★★★★★ 5/5
GoogleMy wife and I had the pleasure to be in contact with Freya Oatridge, who helped us concerning the inquiries with our flat. She acted competent, responsive and really fast. And all our concerns have been met, thanks to her effort. We can highly recommend her.
Fabian · 19 September 2024
Agent replied · 28 September 2024
Thank you for sharing your experience! We’re so pleased to know that Freya was able to address all your concerns swiftly and effectively. We’re always here to help with any further inquiries!
★★★★★ 5/5
GoogleCustomer service from Jess Reynolds was top notch!
Princess · 18 March 2024
Agent replied · 5 October 2023
Thanks for the review! It's great to hear of your recent experience with us!
★★★★★ 5/5
GoogleI was very impressed with the efficient service provided by Jess Reynolds in renewing my fixed term occupational contract in respect of my Newport flat, which was completed in a very timely manner.
Kevin · 18 March 2025
Agent replied · 16 July 2024
Thank you for your positive feedback! We're thrilled to hear that Jess Reynolds provided efficient service in renewing your contract for your Newport flat. We strive to ensure timely and professional service for all our clients. … More
★★★★★ 4/5
GoogleA quick but very well deserved compliment for Kaitlin Vanner and Natasha Chick at Seraph. …
Basil · 21 September 2025
Agent replied · 2 January 2024
It's fantastic to hear about your positive experience with Liam Nolan at Seraph. We greatly appreciate your commendation and are thrilled to know that Liam consistently goes above and beyond to ensure quality service in your dealings with … More
★★★★★ 5/5
GoogleWonderful support and incredible service from Eve. Thank you
Ha · 24 November 2025
Agent replied · 27 November 2025
Many thanks for taking the time to leave a 5 star review - we really appreciate it.
★★★★★ 5/5
GoogleExcellent service provided by Rhiannon McKenna based in Cardiff office. Extremely knowledgeable, efficient with very good communication skills and responsive to client needs. She will go a long way. Well done Seraph.
Pradeep · 17 March 2025
Agent replied · 7 February 2025
Thank you for your kind words! We’re delighted to hear that Rhiannon provided excellent service. We appreciate your support!
★★★★★ 5/5
GoogleDeal with the seraph team a lot very helpful and always try there best to make sure everything is right. Deal with Freya and Hannah a lot always helpful and amazing.
Fareed · 18 March 2025
Agent replied · 16 July 2024
Thank you for your lovely review! We're delighted to hear that Freya, Hannah, and the rest of our team have been helpful and attentive. We strive to provide the best service possible. … More
★★★★★ 5/5
GoogleFreya Oatridge handled my TDS release matter with great professionalism, and I am very pleased with the service provided. She made the entire process smooth and stress-free. Highly recommend her services!
Anura · 17 March 2025
Agent replied · 21 November 2024
Thank you for your positive feedback! It’s wonderful to know that Freya Oatridge provided such a professional and seamless experience with your TDS release. We truly appreciate your recommendation and are glad we could make the process easier for you!
★★★★★ 5/5
GoogleRecently received great service from Eve, who was very efficient and helpful in assisting us resolve some issues within the property.
Katie · 10 July 2025
Agent replied · 11 January 2024
It's wonderful to hear that you had a positive experience with Freya and that she was able to promptly address your heating issue. Providing excellent customer … More
★★★★★ 5/5
GoogleI contacted Freya Oatridge about the housing problem. She has been brilliant in terms of responding and getting back to me about the problem. She tried to do her level best to solve the problems associated with the house. She is very …
Tanzim · 21 September 2024
Agent replied · 15 March 2024
Thank you for the 5* review! Customer service is one of our top priorities and we are so glad with your experience with Freya! We are here in whatever you need, thanks again!
★★★★★ 5/5
GoogleExcellent service from (Freya Oatridge Apprentice Property Manager) at Seraph, Made a report about a leaking toilet at 9am and the plumber was on site before lunch and the leak was sorted. while I was waiting for the plumber to arrive, I …
Lewis · 21 September 2024
Agent replied · 16 July 2024
Thank you for your wonderful feedback! We're delighted to hear about the excellent service you received from Freya Oatridge. Her efforts reflect to our commitment to providing exceptional service. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
