5/5
Excellent service Miss Ameera Malik
Agent replied · 7 February 2025
Thank you for your 5* review!

Trusted Agent profile · Cardiff
Verified
★★★★★
625 reviews across 2 platforms
1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP
Seraph Property Management's office in Cardiff, at 1 St. Martin's Row, is rated 4.3 out of 5 across 625 reviews on two platforms, including 574 Google reviews rated 4.3.
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Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
Excellent service Miss Ameera Malik
Thank you for your 5* review!
5/5
Thank you very much for excellent service. My Window is now fixed. Gianni is so helpful and is done what he has promise.
Thank you for the review, we are so pleased to hear of the recent service your received from Seraph and particularly from Gianni. Thank You.
5/5
Just called up to get a copy of the tenancy agreement for my BTL mortgage lender, as always recieved an amazing service from jess today, and have alway been happy with Kaitlin and Kelsie also, highly recommend this company as a landlord they look after me very well
We are very happy about your positive experience with our team! Providing excellent service to our landlords is always our top priority, and it's fantastic to know that we've been able to meet your expectations. Thanks again for your recommendation and for being a valued client.
1/5
As a landlord it is a terrible…
As a landlord it is a terrible experience They are managing two properties for me. It’s a nightmare, I live overseas and they have been over charging me and not looking after my properties for 4 years . No compensation and not help from them. Be careful itf you use them for rental or as a Tennent they are not trustworthy.
5/5
Jess Reynolds, my port of call at Seraph, is very professional and extremely helpful in her interaction with the rental of address 62 Grangemoor Court
Thank you for your wonderful feedback! We're thrilled to hear that Jess has made managing your property a hassle-free experience. We appreciate the feedback.
5/5
Excellent service and we had Sally who was dealing with an issue with our flat. She was very efficient and kept us updated. Many thanks.
Thank you for your wonderful review! We’re glad to hear that Sally’s efficient work and regular updates made a positive difference. If you need any further assistance, feel free to reach out!
5/5
Nicola is an excellent ambassador for your company; courteous and efficient at all times.
Thanks for the review and for rating our service, much appreciated!
5/5
Sally's exceptional service in attending to my room repairs was a delight. From the outset, her warm approach and proactive attitude ensured every issue was promptly addressed. What truly impressed me was her consistent follow-up and …
Thank you for your wonderful feedback! We're thrilled to hear about Sally's exceptional service in attending to your room repairs. … More
5/5
Recently had to work with Sally on a list of topics after moving in to a new property. It has not been easy but her help and constant follow up has been key for completion . …
Thanks for the great feedback! Your recognition means a lot to us. Thanks again, and don’t hesitate to reach out if you need anything!
5/5
This 5 stars is dedicated to DENISE, who has been of amazing help to me
Thank you so much for the 5-star review! We’re glad she could be of amazing help to you!
5/5
I've had a really good experience corresponding with Freya Oatridge which put in to motion the solution to my niggling repairs.....very polite and professional.
We're delighted you had a positive experience with Freya Oatridge! It's great to hear she swiftly sorted out your repairs with such professionalism. Thanks for your kind words! … More
5/5
Great service and quick to reply when something is wrong with or around the property. And Robyn Perrett in particular is wonderful and helpful
Thank you for your wonderful review! We are thrilled to hear that you have experienced great service and quick responses from our team.
5/5
I had an issue at the end of my tenancy. The Seraph agent that helped me- Robyn Perrett- was efficient and friendly. Extremely helpful!
Thank you for sharing your experience! We're pleased to hear that Robyn was both efficient and friendly while assisting you with your tenancy issue. Your positive feedback is greatly appreciated!
5/5
I have been working with Freya towards getting initial maintenance in my new flat sorted and she's been nothing but helpful, proactive and kind!
Thank you for your wonderful feedback! It’s great to hear that Freya has been kind and proactive in getting your maintenance sorted in your new flat. We appreciate your kind words and are always here to help if you need further assistance!
5/5
Sara Hughes,top most for quick action
Thanks so much for your 5 star feedback, we really appreciate it.
5/5
Sara huges her service excellent.
Thank you so much for your review, we really appreciate you taking the time and of course, will pass this on to Sara.
5/5
Great service by Ameera as maintenance and repair job was handled quickly and professionally. Very responsive and efficient. Highly appreciated!
Thank you for your kind words! We’re pleased Ameera handled the maintenance quickly and professionally. Your appreciation means a lot to us!
1/5
Terrible. Communication or even any interest in communicating is non existent. I have a leak in my roof my the flat upstairs, despite raising this issue with our block manager, nothing has been done about it, the leak is getting worse as the days go by. Very unprofessional set up and I am still waiting for some (any) communication
We are sorry to have received your review. We understand, since our office has reopened fully after the Christmas break, you have been updated by both the block manager and the maintenance team. There has been work going on in the … More
5/5
Eve sorted the issue very quickly
Thank you for the 5* review!
1/5
Possibly the worst customer service I’ve experience over my time in renting. Ended the tenancy early due to the lack on communication and resistance to help us at the property at any stage. Broke multiple laws in the landlord and tenant act, left us over Christmas without a working oven and make unplanned calls to the property whilst me and my partner work nights, refusing to leave because ‘I’m in the area now’. Avoid this company like the plague!!
We are sorry to hear of the content of your review and would like the opportunity to clarify some of the points you have raised. Firstly, the re-let of your property was agreed as per your request, where we re-advertised the property as you decided to vacate the property before the tenancy was agreed to end. In regards to the oven, having checked our records I can confirm that this was repaired on the 21st December, however a further issue with the socket was then found which meant further investigations needed to be carried out. I am sorry you feel that there were unplanned calls to the property, however, we've not had any records of unauthorised access and we always arranged access with yourselves or you would arrange visits with the contractors directly at your convenience. If you would like us to investigate these matters further for you please contact our manager directly. Thank You.
2/5
The staff that I had spoken to were great - a shout out to Ross for being the only person who got things done when needed. …
Thank you for posting a review and we are very sorry to hear that your experience was not of the quality you expected. We would welcome the opportunity to investigate your feedback further. If you would like to discuss this matter, please feel free to contact us on 02921671444.
5/5
Very professional company to be involved with very professional staff.
Thank you for your positive feedback! We’re proud of our professional team and glad to hear you had a great experience with Seraph Property Management. We appreciate your support!
5/5
A prompt response from customer service and my issue was resolved to a satisfactory level, within a short time as well.
Thank you for your review! We’re glad we could resolve your issue efficiently and to your satisfaction. Your positive experience with our team is important to us!
5/5
I just want to give the 5 stars to Freya Oatridge- Apprentice Property Manager. The communication with her was excellent, she is highly professional, friendly and super helpful. Top level service throughout. …
We truly appreciate your 5-star rating and we're thrilled to hear about your excellent experience and appreciate your kind words about Freya. If you ever need assistance in the future, don't hesitate to reach out. Thank you for choosing us for your property needs!
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