Trusted Agent profile · Cardiff
Verified
★★★★★
625 reviews across 2 platforms
1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP
Seraph Property Management's office in Cardiff, at 1 St. Martin's Row, is rated 4.3 out of 5 across 625 reviews on two platforms, including 574 Google reviews rated 4.3.
Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleGreat service from Ameera! She was quick to respond and very helpful in sorting out my boiler issue.
We are so happy to hear about your positive experience with Freya and Sara! We try our best to provide the best possible service for our clients. Thank you for your review!
5/5
GoogleFreya Oatridge, who I usually deal with is a Professional, helpful and friendly contact and a pleasure to deal with.
Thank you for sharing your experience! We’re thrilled to hear that Freya Oatridge has consistently provided you with professional and helpful service. She truly is a valued member of our team. We’re here for any further assistance you may need!
1/5
GoogleI think the only thing I can do is beg landlords not to use Seraph. I have uploaded a video to YouTube to show what I have had to deal with. …
We are so sorry to receive this review Dean and completely understand your frustrations. GDPR legislation prevents us from going into many details publicly on this, but the reason the matter with the ceiling is now progressing is that the … More
5/5
GoogleHave been extremely helpful in our move to a new flat, we spoke with Danielle and she has really made an effort to help us with any repairs and teething problems. …
Thank you for your kind words! We’re delighted to hear that both Danielle and Sally were able to assist with your move and ensure everything went smoothly. Your satisfaction is important to us, and we’re always here to help with anything you might need moving forward.
1/5
TrustpilotMade my life a misery
Made my life a misery. Bullies, mannerless and money hungry scammers. They are commissioned for every penny of people's money they can keep either through false claims or deposits. Stay away.
5/5
GoogleBrilliant service and cooperation by Sara from Seraph properties.
Thanks so much for your kind words! We’re glad Sara provided brilliant service, We're here for you if you ever need us again!
5/5
GoogleRobyn Parrette from Seraph Properties delivered exceptional property maintenance service with thorough attention to detail and professionalism. Highly recommended!
Thank you for your fantastic review! We're delighted to hear that Robyn provided you with exceptional property maintenance service. We appreciate your recommendation and are here whenever you need us! … More
1/5
TrustpilotAn absolute joke of a company that…
An absolute joke of a company that values profit over landlord / tenant welfare. I'm honestly not actually sure what the business does, as it doesn't respond to emails, conducts no preventative or proactive maintenance, yet their website lists over 30 employees. I have nothing good to say about this business whatsoever.
5/5
GoogleA big thank you to Andrew Southgate for all your help yesterday, always professional,friendly and helpful.
Thank you for the review! Happy to hear your comments on Andrew! Much appreciated.
5/5
GoogleExcellent communication and service. Andrew Southgate has been particularly brilliant in helping me with my arrangements for installation of a smart meter.
Thank you for your review! We are delighted to hear Andrew was particularly helpful for sorting out the installation of your smart meter! All the best.
5/5
GoogleGreat working with Freya Oatridge very responsive and nothing is ever to much hassle for her. Great professional
Thank you for your wonderful feedback! We're thrilled to hear that Freya has been responsive and professional. We appreciate your kind words. … More
5/5
GoogleBeautiful customer service, went thru a lot of hurdles and great communication and did job well 10/10
Thank you for your feedback! We are glad you had a good experience with our Property Management Team!
5/5
GoogleYou are very quick to help us, thank you for promptness and solving problems Freya Oatridge🤩 …
We're thrilled to hear that our prompt service met your expectations. We appreciate your kind words!
5/5
GoogleI can say for all the Directors that we are very, very happy to have Gianni and Seraph managing our block. As our PM he provides an excellent, responsive service, and above all cares about the job he does. We don’t have to chase on any …
Thank you for reviewing us! We are so pleased to hear both the transition and management of the block have been executed and delivered smoothly. Its great to read your comments regarding Gianni's first class service as well as the support from the rest of the team. We will strive to continue this service going forwards. Thank you!
5/5
GoogleMy centra heating failed and Seraph Property management were very proficient and Danielle arranged for a plumber to come me very kindly.
Thank you for your feedback and 5* review for Danielle's customer service!
1/5
GoogleI have had a few instances of Gianni harassing me about where I park my car. I only park my car in the ‘incorrect’ space if I have my baby/taking shopping in/ cleaning the car. However he has been making empty threats at me, scaremongering, …
We are surprised to have received your review and sorry for the service you have received. We always aim to deliver a 5* service, and we apologise on this occasion that it was not fulfilled. Car parking in blocks can be a very difficult … More
5/5
GoogleSince moving in to my property I have had nothing but positive communication from Seraph and their agents. Whenever I email Gianni, I always get a response within 24 hours and he always tries to help with the issue and if he cannot he will …
Thank you for the review! Its lovely to read what a great service Seraph is providing you, especially by Gianni. We pride ourselves on being a proactive and responsive managing agent. Thanks again for the recommendation!
5/5
GoogleThank you very much to all team and personally to Sera Hughes! My problem was solved very quickly and will quality.
Thank you for your review, and kind words!
5/5
GoogleGianni manages the block which we live in and we’ve found him to be very responsive and engaged with any issues we’ve encountered. He’s also very proactive in keeping us updated and in finding resolutions. It’s very clear that he really cares and wants to do a great job and it’s much appreciated!
Thank you for the review, we are delighted to hear of your recent experience with Seraph and the service from Gianni you have received. We appreciate the feedback and strive to be a proactive management company. Thanks again!
5/5
GoogleWe moved into one of their properties last year and have seen a significant improvement with their service this year. Their communication has definitely improved a lot. …
We're delighted to hear about your positive experience and appreciate you taking the time to share your feedback. It's wonderful to know that you've observed a significant improvement in our service, particularly in communication. We're … More
5/5
GoogleGianni is a great help and is always quick to respond to queries!
Thanks for the 5* review, we will pass this to Gianni!
5/5
GoogleI like the policy of this company. Always polite, sympathetic, understanding. Jess Reynolds always provides clear, comprehensive answers and does their best to resolve any situation. As a client, I am valued and my needs are not neglected.
It's fantastic to hear that you have had such a positive experience with Jess Reynolds and the company's policies. Providing clear, comprehensive answers and actively working to resolve any issues demonstrates a commitment to excellent … More
1/5
GoogleNever ever recommend to anyone!!!!!!!!!!!!
We’re sorry to hear that you were dissatisfied with our service. All deposit deductions are carried out in accordance with the terms of the … More
5/5
GoogleI have only positive things to say about Gianni from Seraph who manages the block where I live. I have gone to him with several problems and he is always incredibly helpful in solving these or will ensure the problem is passed onto someone …
Thank you for taking the time to review us, its lovely to read your comments regarding the service you have received. We are glad to hear all problems get resolves and that these are followed up by Gianni and the wider team, thanks for recommending us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
