Trusted Agent profile · Cardiff
Verified
★★★★★
625 reviews across 2 platforms
1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP
Seraph Property Management's office in Cardiff, at 1 St. Martin's Row, is rated 4.3 out of 5 across 625 reviews on two platforms, including 574 Google reviews rated 4.3.
Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleGreat service. I was assisted by Sara Hughes who helped resolve my issue efficiently.
Thank you for your review! We're happy to hear that Sara Hughes was able to assist you efficiently. We appreciate your feedback and we hope we can help you again in the future. … More
5/5
GoogleBrilliant service! Freya from Pontypridd shop did everything asap for me. Really good service
Thank you for your wonderful feedback! We’re thrilled to hear that Freya from our Pontypridd office provided you with brilliant and prompt service. … More
5/5
GoogleAlways very professional and efficient. Excellent service from Sara Hughes and all the team
Thank you for your 5* review.
5/5
GoogleRoss and Andrew were extremely helpful. Really fast response times and problem sorted with in the hour.
Thank you for your review! We are so pleased, Ross and Andrew were quick to get the issue sorted for you.
4/5
GoogleHad great customer experience with freya.I do appreciate her customer service and dedication.
Thank you for the review. We appreciate your feedback.
5/5
GoogleThank you seraph for your good customer relation with your tenant and @Sally.
Thank you for your kind words! We're happy to hear that you're pleased with our customer relations and Sally's efforts. We're here to help and appreciate your feedback.
5/5
GoogleI would recommend Seraph as they were quick to resolve our electrical fault..Thanks to Kaitlin Vanner.
5/5
GoogleWe've relied on Seraph to manage our rental property on behalf of the landlord for about a year and a half. During that time, they've surprised me at every opportunity with a level of pro-activity and communication that well over a decade …
Thank you for the lovely review! We have loved reading your recent experience with Seraph and particularly your comments regarding Will! We are so glad you have had a pleasant experience whilst renting with us and we wish you all the best for the future in your new home!
1/5
TrustpilotShocking experience
Totally unprofessional company who always take the owners side over the tenants, regardless of the situation. Tried to deduct money from deposit due to damage caused by a previous tenant, tantamount to fraud. Had to take the case to an adjudicator, we won. The owner is the Chairman of the National Registed Landlords Association. Speaks volumes about the state of the rental sector. Stay away from this company.
1/5
GoogleIt was really bad experience. They don’t provide any records. They didn’t complete our requirements. Don’t waste you money. My building was with Seraph from 2022 until the end of 2023 and we are still asking for our invoices, bills and records. Terrible service
5/5
GoogleSterling work by Danielle Mole from the Cardiff branch. Well done Danielle
Thank you for your kind words!
1/5
GoogleTerrible! They will downright ignore you. Seems like they're teenagers playing at being letting agents, they have no interest in helping. Even speaking to them on the phone they are apologetic then do nothing. I asked 4 neighbours to see if …
Hello, we are unable to locate you as a tenant or resident on any of our systems. We would be extremely grateful if you could come forward so we can ensure you are on a tenancy agreement if you are living in a Seraph property. Additionally, … More
3/5
GoogleSeraph Property Management have been superb with me from the start. I have been with them over a year now and every issue I have ever reported has been taken into consideration and action has been taken to sort it out. …
Thank you for the review! We are so pleased to hear that we have made a lasting impression. All the best.
5/5
TrustpilotIt was awesome working with Sara…
It was awesome working with Sara Hughes. Your services were top notch and am wowed with your level of professionalism. Please keep up the good work.
4/5
GoogleRobyn Perrett has recently taken over managing our property. She has prepared a comprehensive report on the property and suggested sensible ways forward. …
Thank you for your feedback! We're delighted to hear that Robyn Perrett has taken over managing your property and has already made a positive impact. … More
5/5
GoogleI had a problem with some damp due to cracked render on the outside of the property and a leaking boiler overflow pipe, I had been in contact with Reema and she's been amazing through the whole process of getting it sorted, very quick to reply to any questions I had and a general delight to talk to through the whole process. Ali
Thank you so much for the 5* review, we are pleased to hear that you were satisfied with how the damp issue was resolved and that you felt updated throughout the whole process. Many Thanks.
1/5
GoogleI recommend reading the reviews on other sites as they seem far more accurate. It looks like Seraph are having all of the honest reviews removed and asking friends and family to add false experiences. Absolutely horrendous, they do not meet …
We are disappointed to have received your review. We do not and can not remove google reviews, our reviews are from genuine customers. Unfortuntely we are unable to identify you as a customer on any of our systems. We would be grateful if … More
1/5
GoogleIf I could give 0 stars I would. Awful company. They gave keys out without my permission and on two separate occasions resulting in unauthorised persons entering the property and an occasion where petty change has been taken from the …
We are disappointed to read your review and we are sorry you have had some issues at the property. We understand you are in communication with the property management team who are doing their best to help you get these matters resolved, and … More
1/5
TrustpilotVery poor service
Very poor service. Promised returned phone calls never happen. Excuses are either out of the office, on annual leave, day off, will call you back tomorrow etc, never happens. This has been happening for weeks
5/5
GoogleNicola at Seraph goes above and beyond for the owners at our complex. She's very quick to respond to any emails and always follows through. We feel that she really cares about our safety & wellbeing. She is 100% reliable and a 'let's get it sorted' person.
Thank you for taking the time to review us and for letting us know of your recent experience with Nic as your block manager. We are delighted to hear of the level of support you have been receiving and how responsive Nic has been. Thanks again!
1/5
GoogleIt is good to say that they do nothing to take care of the work, and the properties they manage. They have mansions in the cardiff bay area that have become a nightmare due to silver fish and many other reasons. And it would appear that they have already received millions of complaints about it
We are unable to locate you as a leaseholder on our system, however, we would like to point out that we follow all maintenance procedures in line with the budget set and the service charges which are levied to effectively manage the … More
1/5
GoogleWorst experience of my life!! Unable to give my deposit back for 6 months due to incompitance or unintentional, after fasly telling me my funds could be ralised they claimed I have a massive unpaid utility bill which arose from them not sending the land lord or me the bills in the first place, this has caused me so much stress.
We are so sorry to hear of the content of your review. We would like the opportunity to clarify that we took over management mid-tenancy and it is unfortunate that an unpaid utility bill came to our attention towards the end of your … More
5/5
GoogleIt has been great working with Sally - I feel she is really taking great care of sorting out our property - making it hassle free.
Thank you for your wonderful feedback! We're thrilled to hear that Sally has made managing your property a hassle-free experience.
5/5
GoogleWe’ve recently been working as a contractor with Seraph and have been dealing with Sara and couldn't recommend her enough. …
Thank you for reviewing us! Great to hear it's working so well and that Sara is delivering a good service for you! Appreciate the lovely comments and looking forward to continue working with you and your business.
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