Trusted Agent profile · Cardiff
Verified
★★★★★
625 reviews across 2 platforms
1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP
Seraph Property Management's office in Cardiff, at 1 St. Martin's Row, is rated 4.3 out of 5 across 625 reviews on two platforms, including 574 Google reviews rated 4.3.
Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
Google5* service, answers any queries quickly and always at hand to manage properties to suit both landlords and tenants. Would recommend. Particular mention to Jess Reynolds for a 1st class experience.
We are thrilled to receive such positive feedback about our online 5-star service! At our core, we are dedicated to providing efficient and effective solutions for both landlords and tenants. It's fantastic to hear that our commitment to … More
5/5
GoogleReliable and very good communication with Sara Hughes’s
Thank you for taking the time to share your experience! We’re so pleased that Sara's communication was helpful and reliable for you. If you ever need further assistance, we're just a call away!
1/5
TrustpilotThis is a little company operating out…
This is a little company operating out of the dank basement of another business. They cannot manage the simplest of tasks effectively. But to evaluate their service performance misses the point - the company operates with a culture of "whatever it takes" to make money, with staff regularly telling outright lies in their quest to justify payment of withheld bills. The invisible "management" service provided is an after-thought to the purpose of collecting cash via a legal loophole in many tenancy agreements which requires a management company to be in situ. They attempted to charge me late payment fees on payments which are made on time according to payment schedules (even when they set up the direct debit payment dates and payment dates themselves); and in another appalling episode, demanded money from a tenant who had died, and when this was explained to them they demanded the money from relatives of the deceased while they were still grieving. This little company needs to offload their property portfolio to a company with more integrity; if such a company exists in this murky and shady industry.
5/5
GoogleJess, was very prompt in her response.
Thank you for your review! We are happy we could help!
5/5
GoogleI must write to praise the fabulous Reema Sabbuba, Operations Manager at Seraph. Reema’s professionalism, compassion and kindness and the manner in which she manages and resolves the most difficult situations is truly admirable. Nothing is …
Thank you for the lovely review! We are delighted to have received your review, especially regarding the service from Reema. Reema is the defintion of our values here at Seraph and we're glad to see these shine through when working with clients. Thanks again for the review!
1/5
GoogleAwful experience as a management company. Seraph are responsible for the Bayscape private development. Failure to provide communication to leaseholders, mismanagement of finances, lots of promises but little action.
We are sorry to have received your review and apologise for any inconvenience this has caused. We understand that you are in contact with the appropriate block manager who has been providing regular updates, with communications that has … More
5/5
GoogleHave always had a very positive interaction with the Seraph Team. They always respond very quickly and find Solutions. I find them very Knowledgeable with regards to Building/Property Management and are very experienced in Legislation, …
Thank you for the lovely review! We are so pleased to hear of your positive experience with Seraph, and that you find the team both knowledgeable as well as professional. We are glad you have found Joe helpful as your block manager and thanks again for the recommendation!
5/5
GoogleSince taking over as our block manager, Nicola at Seraph has been fantastic! Incredibly responsive and proactive, she’s always willing go the extra mile to make sure any problems are quickly resolved, and the owners feel supported. Very grateful to have her!
Thank you for the lovely review! It's great to hear you and the other residents feel supported by Seraph and in particular with the service and responses Nicola is providing you. Thanks again for the recommendation!
5/5
GoogleGianni responded to my query very fast and with in no time. He resolved the issue and updated me immediately. So good and heart warming to have a management team who care and look after the customers. Thank you very much :)
Thank you for the review, its great to hear how reponsive Gianni has been regarding any issues you have had. We are thrilled to hear you feel Seraph is managing your building well! Thank you!
5/5
GoogleWe are very happy with the friendly helpful service we have had from Nicola & Will at Seraph. Any queries/problems have been dealt with quickly & efficiently
Thanks for the 5* review! We are delighted to hear of your recent experiences with both Nic and Will at Seraph, we are so pleased your queries have been dealt with quickly and efficiently. If there is anything further you require please reach out to us!
5/5
Googlei had a smooth experience and i specifically was in contact with Hayle, she was very helpful and responsive.
Thank you for your positive feedback! We’re delighted to hear that you had a smooth experience and found Hayley to be helpful and responsive. If you need any further assistance, please don’t hesitate to get in touch!
1/5
GoogleStudents BEWARE...DON'T RENT...disabled son has no get out clause for renting room,had to come home due to no fault of his own Letting the agent know[all be it just before start of term]offered to pay one month as good will, now trying to get £3500 pounds for property not lived in for that whole year.
Unfortunately, we are unable to identify you as a customer, could you please contact us directly at info@seraph.pm so we can take more information and investigate this appropriately? We would like to highlight that an Assured Shorthold … More
5/5
GoogleAdventurers Quay with a mix of houses and many apartments needs an superior management company with a range of good capabilities. These will include informed and effective support to the residents serving as …
Thank you for taking the time to review our services John. We are so pleased to hear your feedback and how well Seraph are managing the development for you. We are glad you find the monthly newsletters useful and that all communication is … More
5/5
GoogleSeraph Property Management has been very amazing, and in my opinion they're the best. Special appreciation to Jess Reynolds she's always available to attend to clients.
Wow thank you for the review! So pleased to have helped you.
5/5
GoogleIn my experience, the blocks manager responsible for the estate that I live on (Adventurers Quay) has been extremely helpful and thorough in his role.
Thank you for the review and comments regarding the management of your development. We are glad to hear the site is running smoothly! Thank you.
5/5
GoogleSeraph have managed a flat I owned in a block of flats for several years now. They are always responsive and fees are reasonable. Recently I sold this flat to my son. The solicitors we used were so appallingly slow and unprofessional that …
Thank you for taking the time to review us! We are so pleased to hear you have found our block management services responsive and cost-effective and when it came to selling the property, we were able to effectively help you through this process. Thanks again!
1/5
GoogleDo not use this company. Useless and all they care about is the money. They have cost me so much money. They do not communicate, they use a scam maintenance company called clockwork (read the reviews) and they never respond to emails. DO NOT USE THIS COMPANY!!!!
We are very disappointed to read this review but have to say that we do not agree with any of the comments. Regarding the maintenance company Clockwork, we understand that there was a query on your invoice which was resolved and you have … More
5/5
GoogleIt's reassuring to know that we have people like Gianni who are diligent in their efforts to keep our development at Rodney Parade in as good condition as possible. However, it's unfortunate that some residents do not seem to fully appreciate how difficult this task can be.
Thank you for your review and your comments on Gianni. We are pleased to hear you appreciate the efforts made to look after the building. Thank You!
5/5
GoogleAlthough not currently a customer of Seraph, I asked Gianni, a block manager for Seraph, for some advice on a leasehold matter including some understanding of parts of the lease. His help was invaluable despite the fact I am not a customer. …
Thank you for the review! It's lovely to hear that Gianni has been able to provide you with advice on a leasehold matter and that based on this you would use us in the future. Thanks again.
4/5
GoogleI rented a flat managed by Seraph for a period of 10 months. Overall my experience was good. Communication at the start and end of my tenancy was excellent although during the tenancy, response times could be quite slow with regards to …
Thank you for taking the time to review us following your tenancy. It's great to hear that communication was clear at the start and end of your tenancy. We will use your feedback to see how we do improve on repair requests, although … More
5/5
GoogleAs a resident of Westonia House I can honestly say we've finally got an excellent property service manager in Gianni. Please don't let anyone make the mistake of letting this guy go. His sense of duty to his position is unrivalled compared to previous managers.PositiveResponsiveness, Professionalism
Thank you for the 5* review! We are so pleased to hear that Gianni is already leaving a lasting impression in the blocks he is managing and everything is running smoothly in the building. Thank You.
1/5
GoogleI have been having many issues with my room There are bed bugs,no chimney, smoke detector is not working so on and we have been complaining this from October 2022 …
We are disappointed to have read your review and we are sorry you have had some issues at the property, however, we would also like to point out that we have made every effort to work with you to try and resolve any issues. … More
5/5
GoogleDaisy Spillane provided excellent customer service.
Thank you for your review!
5/5
GoogleHello i spoke with Gianni Arrighi this morning and what a lovely man - really helpful and sent me some information too on my query. We need more folk like him in our world now - he is a credit to your company bless him pattiex
Thank you for the review and your lovely comments about Gianni! We will make sure he sees this. Thank you again.
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