Trusted Agent profile · Cardiff
Verified
★★★★★
625 reviews across 2 platforms
1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP
Seraph Property Management's office in Cardiff, at 1 St. Martin's Row, is rated 4.3 out of 5 across 625 reviews on two platforms, including 574 Google reviews rated 4.3.
Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleI couldn’t ask for better service! Kaitlin and Jess are so helpful and quick and replying and getting things done! Diolch yn fawr!
I'm glad to hear that you've had a positive experience with Kaitlin and Jess! It's always great to receive excellent service. Thanks for your review!
1/5
GoogleCommunication with Seraph is a very frustrating process, as in my experience of two years of my property being managed by the company, it takes multiple emails to receive any response at all, and repeated follow ups by the homeowner for …
We are sorry to read your comments, having looked into this matter for you we understand that there were some works that required dispensation and therefore were out of our hands as we were unable to instruct any works until we had … More
1/5
GoogleCurrently a residential tenant in one of Seraphs managed properties. So far has been an absolute disgrace. The property was let to us filthy, with used condoms under beds, cigarette ends and bottle caps stuffed down the sofas, which were so …
We are very sorry to read this review. We were unable to get into the property early enough as the previous tenants were self-isolating with covid. This meant that unfortunately, there was very little time to rectify any issues before your … More
5/5
GoogleAs a resident of Westonia House I can honestly say we've finally got an excellent property service manager in Gianni. Please don't let anyone make the mistake of letting this guy go. His sense of duty to his position is unrivalled compared to previous managers.
Thank you for the 5* review! We are so pleased to hear that Gianni is already leaving a lasting impression in the blocks he is managing and everything is running smoothly in the building. Thank You.
5/5
GoogleIf you need a team of professional, friendly and expert people to manage your property look no further than Seraph Property Management. I was blown away by their knowledge and expertise. Working with the various teams - both at the …
Thank you for the review, it was lovely to read your comments about the team! At Seraph we take pride in what we do and we're so pleased to hear this was shown during your time in the office with us. Thanks again!
5/5
GoogleI know Gianni from his previous role managing the property where I live (rented, and then bought). He is unfailingly helpful and thoughtful, and continues to offer sage advise in his new role. I was investigating the issues around physical …
Thank you for the glowing review, Gianni will be pleased to have received this! We are delighted to hear of his first class customer service and knowledge in his field. Thank You.
4/5
GoogleMay I please suggest to hold the annual general meeting at the place of the residents? If it is held at the office of Seraph, it causes complications due to parking, working hours etc. Why cannot it be done on Saturday for example when people have more time even if they need to stand in the hallway?
Thank you for your review and valuable feedback. Please be advised that your comments have been forwarded to our Block and Estates Manager. In regards to the AGM's we would always do our best to host these on site where there is the … More
3/5
GoogleI was renting a house with 3 other flatmates that was maintained by Seraph Property management. Upon arrival to our property it was dusty all over and had not been cleaned but at the time I did not see this as much of an issue and simply …
We are disappointed to see your rating, I understand a senior member of the team has contacted you regarding this and therefore we would be grateful if you could amend your review accordingly. Thank You.
5/5
GoogleVery good and effective process with excellent communications. Would recommend without hesitation.
Thank you so much for your fantastic 5-star review! 🌟 We're thrilled to hear that you found our process effective and our communication excellent. Your recommendation means the world to us, and it's wonderful to know that you had such a positive experience with All Wales Auction. We strive to provide top-notch service to all our clients, and your feedback is a great testament to our team's hard work and dedication. If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help! Warm regards, The All Wales Auction Team
1/5
GoogleTerrible and non-existent services. A company to totally avoid.
We are very sorry to receive this review. We are currently in the process of management being transferred to us which is unfortunately causing some delays in our ability to answer some queries. We understand the management team are in direct contact with you today to help resolve any issues.
1/5
GoogleJust the worst. Terrible customer service. Nothing but issues. Steer clear! Also entered my property with out my permission. Tried taking my deposit only just got some of it back after nearly 6 months.
We are sorry to have received your review. Whilst we are unable to discuss any details of a deposit return publicly, we are more than happy to discuss this with you over the phone or via email. Please contact our office on 02921 671444. Thank You.
5/5
GoogleGreat customer service. Jess Reynolds has made our tenancy renewal easy and is so helpful. Thank you so much.
Thank you for the review! We are pleased to hear about your recent experience with Seraph and how Jess made things easy for you. Thanks again!
1/5
GoogleDefinitely do not recommend. its been 6 months and they only now coming to fix the problems. First day i moved in there were dead bugs everywhere which was very annoying and disgusting. The girls on the phone are very rude and they never …
Hi Anisa, we are sorry that you have felt the need to leave a negative review and we take these very seriously. Whilst I can see that the issues are currently being rectified, I would like to discuss these matters with you further. I have … More
1/5
GoogleIf you are looking to rent under this company, I would personally recommend that you save yourself the stress and look elsewhere. I rented a room as a mature student for 12 months, but even trying to organise renting and moving in was a …
We are disappointed to hear of your review, please can you email us at info@seraph.pm so we can arrange to contact you to discuss the content of your review. Thanks
1/5
GoogleCustomer service is not even a thing with Seraph. They almost never reply to emails or when you call them they put you on hold or say that they will call you right back and never do. There are 2 ladies that work there with the same name. I …
We are sorry to hear the content of your review. Having looked back at our maintenance records, it appears the water heater was resolved in three weeks. It required a part that took two weeks to arrive and whilst this delay is unfortunate … More
5/5
GoogleVery good communication and service from our Block Manager, Gianni, to fix a fault in our roof, as well as follow up to ensure the job had been done to standard and quality of solution was sustained for the following months.
Thank you for the review! We are delighted to hear of your recent experience with Seraph and in particular with Giannis efforts regarding recent maintenance work. Thank you
5/5
GoogleAs office manager for a Gas and Electrical repair company that complete regular work for Seraph Propery Management I can not fault their service. Easy to get hold of when required, clear instructions on works orders and payments sent as agreed.
Thank you for reviewing us! It has been great working with you and your levels of service are second to none when representing Seraph. Thank you for the comments!
5/5
GoogleExcellent service, always available with updates and guidance helping to smooth out the process. The uncertainty and apprehension at the time of sale was a little like eBay on steroid’s but again guided throughout to a great conclusion.
Thank you for your feedback - delighted that you are pleased with our service. Regards
5/5
GoogleI would like to take this opportunity to thank Seraph Property Management and their electricians Craig and Ryan (brothers) for making the process of having LED's installed so painless. They were polite, very professional and I would not hesitate to recommend them. I look forward to doing business with them again the the future.
Thank You for the lovely review! Much appreciated.
5/5
GoogleHad a good experience with Liam at Seraph who was on top getting issues fixed quickly and professionally in the property I’m currently renting.
We're delighted to hear about your positive experience with Liam at Seraph! Thank you for taking the time to share your feedback. It's fantastic to know that Liam's prompt and professional assistance made a positive impact on your renting experience. At Seraph, we take great pride in our commitment to providing exceptional service to our tenants. Thanks again!
4/5
GoogleWe have been in contact with Freya Oatridge - very professional and helpful.
Thank you for your feedback! It's fantastic to hear that Freya Oatridge has been professional and helpful in your interactions with us. We appreciate your kind words. We are here to help if you ever need us again! Best regards, The Seraph Property Management Team
5/5
GoogleFreya Oatridge Thanks you for your quick respond towards my house boiler.. that was kind of you.
Thanks for the review!
1/5
GoogleOur block of flats have had no working door buzzer for over 7 months now. Seraph has given us multiple empty promises and is now ignoring us. They used to be really good but something has changed over the last few years.
5/5
GoogleI have a tenant who has not been paying me rent for some time and communications with them have been arduous but I gave a shout to Andrew Southgate of Seraph. He has been giving me sound advice on Section 21’s and Section 8’s. He directed …
Thank you for your review! It's great to hear that you have felt supported by Seraph, in particular with Andrew throughout a challenging time with your tenants. We hope matters get resolved and look forward to potentially working with you more in the furture. Thanks
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