Trusted Agent profile · Cardiff
Verified
★★★★★
625 reviews across 2 platforms
1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP
Seraph Property Management's office in Cardiff, at 1 St. Martin's Row, is rated 4.3 out of 5 across 625 reviews on two platforms, including 574 Google reviews rated 4.3.
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Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleLost my bag with Keys and phone, situation was resolved quickly to let me back in the flat. I am extremely grateful especially as it was on a Sunday
Thank you for leaving us a review, we are pleased to hear the team were quick and efficient to help you out-of-hours.
5/5
GoogleExtremely helpful and easy to contact!
Thank you for your review! So glad to have helped!
4/5
GoogleThis company took a little while to respond to my emails, however all queries I had were answered with a simple phone call. This company really tries to look after prior tenants, and it shows. …
Thank you for taking the time to review us and we are happy to hear that everything has been finalised with your tenancy. Thank you also for the recommendation and we wish you all the best.
5/5
GoogleFreya did a great job👍 …
Thanks for the review!
1/5
GoogleNon-responsive (despite numerous emails and calls), sends contractors to your door without knowledge.
1/5
GoogleI own the property next door to one of Seraph's. The property they manage has a leak in the chimney and they've been in the process of getting it fixed since 12 March 2019. …
I am sorry to hear of your review, this is something the property management team has been working on and we can assure you this matter has not been ignored by the team. Seraph manage the property on the landlords behalf and therefore we … More
5/5
GoogleReally helpful with any issue I have raised getting the correct people in for maintenance jobs and being very quick and clear with replies when I have contacted them with any enquiry.
Thank you for taking the time to review us! We are pleased to hear you found the team quick and responsive to your maintenance issues. Thank you!
5/5
GoogleI have had the pleasure of working with Seraph Property Management and James Douglas estates over the last number of months. Not only are they extremely efficient and communicate with us as contractors …
Thank you for your review and recommending us to others! It's a pleasure to work with you to maintain a high standard in our properties and blocks.
1/5
GoogleManagement is a loose term with Seraph. This company should be investigated
5/5
GoogleThe efficiency and service I have experienced With Seraph Property Management has been excellent I would like to mention Liam Nolan who has been very professional and helpful dealing with any enquires that I made
Thank you for your review Alma! We are thrilled to hear of your recent experience with Seraph and more specifically, with one of our staff members, Liam. He will be pleased to have been mentioned personally and we will make sure he sees … More
1/5
GoogleI have never faced anything like this before in my life. I have started living in treforest from September 2022 and from that time me along with my roommates have been continuously facing many issues, even though we complain about this …
4/5
GoogleWe have an apartment property where the building is managed by Seraph. We have attended two meetings now which have been informative, transparent and well managed. We feel very comfortable knowing the Seraph team are fairly representing …
Thank you for taking the time to review us! We are pleased to hear that you are happy with the services provided by Seraph and that you find the meetings informative. We have a dedicated in-house Block Management team for these kind of … More
5/5
GoogleThe best place you can further your career with great staff and management, a great opportunity for any apprentice and further career prospect.
Thank you for the review Joel! Its been lovely working with you and see you develop in the industry, we wish you all the best for the future!
5/5
GoogleHaving recently suffered water damage to my flat I would like to thank the staff at Seraph for their professional approach and swift response in helping me deal with the situation.
Thank you for taking the time to review us. We are pleased to hear that Seraph were professional and quick to respond following a leak in to your apartment. We are glad you are happy with the service we provide. Thank You.
5/5
GoogleI have found responses to emails usually the same day. Andrew Southgate particularly has been helpful and prompt with response or action recently regarding smart meter installation.
Thank you for the review! We are pleased to hear you've been recieving same day responses and that our Property Inspector, Andrew has been helping you out with your smart meter! Thanks again!
5/5
GoogleI can only speak as I find. Since seraph took over as managing agents, I have found them to be efficient, professional and responsive.
Thank you for the lovely review! We are delighted to hear of your experience since Seraph has taken over management.
2/5
GoogleThe staff themselves are pleasant, but things get processed within the agency with the speed of a snail going the wrong way on a treadmill.
Thank you for the comment regarding our staff, however we are disappointed with the overall rating of your review. Please be advised as stated within our terms and conditions that we are operating in an appropriate and reasonable time frame … More
2/5
GoogleThe staff themselves are pleasant, but things get processed within the agency with the speed of a snail going the wrong way on a treadmill.
Thank you for the comment regarding our staff, however we are disappointed with the overall rating of your review. Please be advised as stated within our terms and conditions that we are operating in an appropriate and reasonable time frame and are under the impression the tenancy has been finalised. We are unable to discuss further details online, however if you would like to speak to a manager please don't hesitate to contact us directly.
5/5
TrustpilotNice people to do business with!
I have dealt with 3 different property management companies in the last 8 years and Seraph Property Management is by far the best of them. They are professional, proactive and it is a pleasure to do business with them.
1/5
GoogleShambles of a company. You expect dubious leaving fees when renting from a student letting company …
We are very sorry that you feel this way, however, unless informed otherwise by the lead tenant on the tenancy, we have to return the deposit to the party who made the payment and this is what has been actioned. If you would like to contact … More
5/5
GoogleThey are so quick to respond to any issues faced at the property!
Thank you for leaving us a review, we are pleased to hear any issues have been dealt with quickly by the team!
5/5
GoogleReally good service! Thanks!
Thank you for the review!
5/5
GoogleCommunication is really good, bills are paid very promptly. Many thanks!
Thank you for the review!
5/5
GoogleSupportive and caring team . We are completely satisfied with the service and our agent Andrew .
Thank you for your review, its lovely to hear your comments about the supportive team and will let Andrew know how much of a help he has been! Thank You.
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