5/5
GoogleGreat service as always, pleasure to deal with.
Agent replied · 31 August 2026
Thank you for taking time to provide a 5* review on your experience with us. Regards
Trusted Agent profile · Cardiff
Verified
Seraph Property Management Cardiff reviews
★★★★★
624 reviews across 2 platforms
1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP
Seraph Property Management's office in Cardiff, at 1 St. Martin's Row, is rated 4.3 out of 5 across 624 reviews on two platforms, including 573 Google reviews rated 4.3.
About Seraph Property Management Cardiff
Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Google3/5
GoogleWe are unable to identify you as a customer on our system to investigate this further. Could you please contact us regarding your change of review so that we can do our best to help and put right any issues. Thank You.
5/5
GoogleAwesome management company, stayed in one of their properties for over 3 years. Any issues were sorted quickly and easily without fuss.
Agent replied
Thank You Daniel for your review! We are so pleased that you enjoyed your time with us and that you felt well looked after over the 3 years. Thanks Again!
4/5
GoogleMy ten months experience was really good with them specially Ross, Reema and Richard.
Agent replied
Thank you for the review! We are so pleased to hear that everything went well with your tenancy and for mentioning some of our team, we will be sure that they see this! Wishing you all the best in the future.
3/5
GoogleThank you for the review, perhaps there was something that we could do to improve this and make this a 5* review? If you would be happy to discuss, please could you contact the office on 02921671444. Thank you.
1/5
GoogleWe are disappointed to see your review, as we are under the impression any issues are now resolved. If you feel this is not the case please contact us on 02921671444 where we would be more than happy to help.
5/5
GoogleHighly professional company, quick to respond and proactive.
Agent replied
Thank you for reviewing us!
1/5
GoogleTerrible communication. Treat tennants very poorly.Use unreliable contactors. Completley unreliable letting agent avoid. Take 5☆ reviews with a bucket of salt.
1/5
GoogleWorst Experience I ever had, they even cut 62% from my deposit for nonsense.
Agent replied
We are sorry to hear of your review. Whilst we are unable to discuss the details of your bond deposit publicly, we were under the impression that all matters were agreed and since resolved. If you wish to discuss anything further we would appreciate it if you could give us a call in the office. Many Thanks.
3/5
GoogleThank You for your review, we would be grateful for any feedback for ways in which you feel our services could be improved. Please could you email info@seraph.pm along with your property address so we can identify you as a tenant. Thank You. Seraph Property Management.
5/5
GoogleHighly experienced team of staff, eager to help and assist when making purchases. …
Agent replied · 31 August 2026
Thank you for your wonderful 5-star review! 🌟 We're delighted to hear that you found our team highly experienced and eager to assist with your purchases. Your kind words are a fantastic compliment to our staff and a great encouragement for us to continue delivering excellent service. …
1/5
GoogleHello, we are sorry to have received your review, a member of the team will be in touch to help us rectify this for you. Thanks
5/5
GoogleRating only, no written review.
Agent replied · 16 September 2026
Thanks so much for leaving us a review!
1/5
GoogleWe are disappointed to see a low review, we understand you are in touch with a member of the team directly to help clarify and resolve any issues you may have. Thank You.
1/5
GoogleWe are sorry to see you rating, as you haven't left a comment, we would be grateful if you could contact the office to speak with a member of the team regarding any issues. Thanks, Seraph.
5/5
GoogleRating only, no written review.
Agent replied · 19 August 2026
Thank you for your 5* review!
3/5
GoogleA member of the team will be in touch to find out more about your review and how we can improve. Thank You.
5/5
GoogleRating only, no written review.
Agent replied · 31 August 2026
Thank you so much for the 5-star rating! 🌟 We're thrilled to hear you had a positive experience with our auction service. Your support means the world to us, and we're delighted to have been part of your property journey. If you ever need assistance or have any questions in the future, don't hesitate to reach out. Looking forward to serving you again! Best wishes, The All Wales Auction Team
3/5
GoogleRating only, no written review.
Agent replied · 26 June 2026
Thank you for takng the time to leave a review. We always strive for a 5-star experience, so we would love to know how we can improve. If you have any specific feedback, please feel free to reach out to us directly at info@seraph.pm. We hope to have the chance to better serve you next time!
5/5
GoogleGoodluck Iesha
Agent replied · 3 June 2026
Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with us. If you ever need anything in the future, don’t hesitate to reach out, we’re always here to help!
5/5
GoogleRating only, no written review.
Agent replied · 25 May 2026
Thanks very much for your review!
1/5
GoogleUnfortunately, we are unable to find you on our system. If you wish to discuss anything further please contact the office on 02921671444. Thanks You.
5/5
GoogleRating only, no written review.
Agent replied · 3 April 2026
Thank you for the 5* review!
5/5
GoogleRating only, no written review.
Agent replied · 27 February 2026
Thank you for taking the time to review us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Seraph Property Management Cardiff
How many reviews does Seraph Property Management Cardiff have?
Seraph Property Management's Cardiff office has 624 reviews across two platforms: 573 on Google, 51 on Trustpilot.
What is Seraph Property Management Cardiff's rating?
Seraph Property Management Cardiff is rated 4.3 out of 5 across all 624 reviews, and 4.3 out of 5 on Google from 573 reviews.
Where is Seraph Property Management's Cardiff office?
Seraph Property Management Cardiff, 1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP.
