Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 1/5
Googlewe rented a house with them as management agency .I have never been treated like that, the agency is trying to claim money form our deposit by claiming that there was further cleaning required worth 150.00 pounds because as stated after …
Virginia · 8 October 2021
Agent replied · 1 June 2024
We are sorry that you are dissatisfied with our service. We act on behalf of the Landlord of the property and have been instructed to deduct the charges for cleaning, based on the evidence provided at the end of tenancy checkout report … More
★★★★★ 1/5
GoogleAs a response to my previous review, we have been fully communicative with seraph. Were his instructions to send an electrician he is friends with in, with keys? He didn’t make himself know upon entering but he did however start taking …
Rowan · 8 October 2021
Agent replied · 27 June 2024
We disagree with the contents of this review and will continue to try to contact you regarding this matter.
★★★★★ 1/5
GoogleI hate to do this so early in my tenancy but I feel I been given no choice. Since moving into the management block which I have been assured multiple times that my rent payment is included payments for my internet supply. I have not been …
Akwasi · 22 August 2020
Agent replied
We are sorry to hear the content of your review, I understand that one of the team has been working with you to resolve this issue and we are doing everything possible to help, unfortunately, the faulty internet issue is more complex than … More
★★★★★ 5/5
GoogleSeraph property has always been brilliant in all the time I am been with them very prompt with all my calls to my property brilliant service at all times well done all concerned keep up the excellent work and thank you so much x
Beverly · 22 April 2021
Agent replied · 4 June 2024
Thank you so much for reviewing us! We are so pleased to hear that you've had a great service from us as a tenant. Thanks
★★★★★ 1/5
GoogleNo communication in this agency, they tell us a price then another. I gave them my starting and ending date but they put the wrong end date on the contract so I needing to pay extra... And unprofessionalism which is beyond belief... I strongly advise you not to work with them!
Antoine · 22 April 2018
Agent replied
We are disappointed to hear the content of your review and would like to apologise if you felt that there was a lack of communication. However, I would also like to take this opportunity to point out that the lack of communication was an … More
★★★★★ 5/5
GoogleI would just like record that Gianni has has made a big difference at City Vizion.
He has taken a real interest in the development and the benefits can be seen by …
MARTYN · 8 October 2022
Agent replied
Thank you for taking the time to review us. We are pleased to hear of the excellent service you are recieving from Seraph and in particular by Gianni. We understand the importance of strong communication and regular reporting when managing a development so its great to hear everything is being looked after so well by Gianni. Thank you.
★★★★★ 5/5
GoogleWhat a difference Nicola has made. She inherited a load of issues from previous colleagues but has worked her way through them. She is tenacious and professional and we can’t speak highly enough of her
Diane · 29 May 2022
Agent replied
Thank you for the review! We are delighted to hear of the service you have recieved from Nicola, we look forward to continuing this high level of service going forwards. Thanks
★★★★★ 1/5
GoogleSo after one year under Seraph property management i have come to the conclusion that this "company" is not even close to being considered as amateurs in the business. Extremely unprofessional in the way they conduct their business. …
Carlos · 8 October 2021
Agent replied · 27 June 2024
We are disappointed in the content of your review. We would like to discuss these matters further and therefore a manager will be in touch today.
★★★★★ 5/5
GoogleAbout once a week I feel very grateful to the wonderful Seraph Property Management team who took over management of our flat. The weight off my mind having it run by professionals is unexplainable. It was always a constant low level stress …
Wendy · 8 October 2020
Agent replied
Thank you for taking the time to review us! We are delighted to hear of your ongoing experience as a landlord, with Seraph. We are glad we have been able to take the stress away from the daily management of the property. Thanks again for recommending us!
★★★★★ 5/5
GoogleWe are looked after by Nicola at our development. She is very quick to solve any problems we have and is always professional and friendly.
Jenny · 22 April 2023
Agent replied
Thank you for the 5* review, we are so pleased to hear about the service you are receiving from Nicola in the block management team. Thank You!
★★★★★ 1/5
GoogleWouldn’t even give one star. Horrendous experience from when I first moved in. So many issues with the flat but nothing would get done. Would have contractors walking into the property when I was asleep in bed! Mould, damp everywhere. If …
Leah · 8 October 2020
Agent replied · 23 May 2024
We are sorry to hear the content of your review, whilst we do not agree entirely with the contents of this review, we understand that the team are in contact with you to finalise the matter. We are grateful for your continued co-operation … More
★★★★★ 5/5
GoogleSeraph are fantastic! Excellent communication and staff are very friendly and understanding, particularly block manager Dan Guttery. …
Mohamed · 8 October 2023
Agent replied
Thank you for the review! We are delighted to hear of the service you have received, especially from Dan! Thanks
★★★★★ 5/5
GoogleI've been an owner of an apartment in a building run by Seraph Property Management since late 2016. I've never once had any problems communicating issues to them and all my requests have always been taken care of politely and quickly. …
Paul · 22 August 2020
Agent replied
Thank you so much for your review! We are delighted to hear, as a long standing customer, that we have always provided good customer service. We will make sure Liam is passed on your kind comments. Thank You, Seraph.
★★★★★ 1/5
GoogleAwful experience - feels like you are dealing with a bunch of fraudsters. No evidence that a blockage was in my flat yet were mega aggressive in extorting money for the same. They claim they couldn't take photographs because it would have …
Blaise · 22 August 2019
Agent replied
We are sorry to hear of your review. We are aware of an ongoing issue on site and we have been working with contractors in order to obtain professional advice and findings. If you would like to contact the Managing Director, please can you follow our complaints procedure policy via our website. Thank You.
★★★★★ 5/5
GoogleCan't fault the level of service from JD lately. They've always been great with contact but they've been very speedy lately and as tenants with them now for five years it's been very good. …
Mike · 8 October 2021
Agent replied · 13 June 2024
Thank you for your review, we are so pleased to hear you have been a tenant with us for 5 years and have found the team to be quick to respond to your issues. Thanks again for the comments!
★★★★★ 1/5
GoogleI am not happy with Giovanni,he make upset my daughter he need looking about gate for car parking nothing done for secure parking.
Patrik · 18 March 2023
Agent replied
Hello, we are sorry to have received your review, we would like the chance to be able to rectify this misunderstanding, please can you contact the office so we can arrange for you to chat or meet with Gianni. Thank You.
★★★★★ 1/5
GoogleUnprofessional. Terrible communicators. Rude to clients. They have not done one thing they promised to do for the last year. I would avoid.
Elinor · 18 March 2023
Agent replied
We are sorry to have read your review. A member of the team has been in touch with you regarding recent works taking place. So we can understand more of your review it would be useful if you could contact us directly so we can address any further concerns. Thanks
★★★★★ 1/5
GoogleAwful service. Compulsive liars. 6 months for return of deposit. House still had damp issue which landlord agreed was 'health' risk at end of tenancy when 'promised' to be resolved within first few months of moving in. Avoid at all costs.
Rhys · 22 April 2020
Agent replied
Hello Rhys, we are unable to identify you as a tenant on our system and therefore not able to look in to this matter further for you. As you are not a direct customer with Seraph we would appreciate it if you could remove this review from … More
★★★★★ 1/5
GoogleSo after a year under Seraph property management i have come to the conclusion that this "company" is not even close to being considered as amateurs in the business. Extremely unprofessional in the way they conduct their business. …
George · 8 October 2020
Agent replied · 26 June 2024
Whilst we do not agree entirely with the contents of this review, we are very sorry to hear of your experience and understand that the team are in contact with you to resolve the matter. We are grateful for your continued co-operation so … More
★★★★★ 1/5
GoogleWould give half a star. These people are fraud and will do anything to extort money from you. Please never go with this company if you’re thinking about letting your property or letting a flat that they manage, because they don’t do any …
Emelia · 22 August 2018
Agent replied
We are very sorry and disappointed to hear the content of your review. We would like to take this opportunity to point out that we do not provide a letting or management service to yourself and therefore find your feedback regarding our … More
★★★★★ 1/5
GooglePossibly the worst customer service I’ve experience over my time in renting. Ended the tenancy early due to the lack on communication and resistance to help us at the property at any stage. Broke multiple laws in the landlord and tenant …
Hywel · 22 August 2019
Agent replied
We are sorry to hear of the content of your review and would like the opportunity to clarify some of the points you have raised. Firstly, the re-let of your property was agreed as per your request, where we re-advertised the property as you … More
★★★★★ 4/5
Googlewe had some issues with our new rented student house, but those were all fixed in sometime. Thanks to Seraph maintenance team.
Moorthi · 18 March 2023
Agent replied
Thank you for the review, we are pleased to hear any issues you have were swiftly rectified. Thanks
★★★★★ 5/5
GoogleClockwork just completed creating one large new Kitchen/living room area from two rooms. Praised by us and new tenants as a superb living space. During the project we found the craftsmen involved to be approachable and helpful. Jonathan …
John · 22 August 2020
Agent replied
Thank you for the review!
★★★★★ 1/5
GoogleSeraph took 3 months to return my deposit, despite having left my flat in good clean condition. Ross dragged his feet on processing the deposit return for weeks despite being contacted by both me and the deposit service to make a decision …
Miriam · 22 August 2018
Agent replied
Thank you for your feedback Miriam, it is unfortunate that you weren't completely satisfied with the end of your tenancy. Your deposit is registered in a third party scheme and we follow the procedures bound by this legislation, as laid out … More
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