5/5
GoogleAmeera conducted a quick and thorough inspection
Agent replied · 27 November 2025
Many thanks for taking the time to leave a 5 star review - we really appreciate it.
Trusted Agent profile · Cardiff
Verified
Seraph Property Management Cardiff reviews
★★★★★
624 reviews across 2 platforms
1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP
Seraph Property Management's office in Cardiff, at 1 St. Martin's Row, is rated 4.3 out of 5 across 624 reviews on two platforms, including 573 Google reviews rated 4.3.
About Seraph Property Management Cardiff
Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat, fast and professional service. Andrew was excellent in helping us get a water reading for our supplier. We contacted Seraph to request a reading, a day later they emailed back with our reading.
Agent replied · 7 June 2024
Thank you for the review! It's great to hear of the efficient service you received in regards to your meter readings and that Andrew was helpful. Thanks again!
5/5
GoogleThey provide space in the property which is appreciated. The prices would be reasonable for the rent if: they would care about property more. Maybe make an actual physical visits to see what condition the furniture is at. I stayed at …
Agent replied · 18 March 2026
Thank you for sharing your detailed feedback with us. We're sorry to hear about your experience and the challenges you've encountered with your property. We take your concerns seriously and will review our processes to ensure we improve our … More
5/5
GoogleI am giving this review with view with my experience with Sally Ferguson. Her professionalism in handling any matter arising from dispute between my landlord and I spanning to a very important document which was delivered to the house and I …
Agent replied · 13 July 2024
Thank you so much for sharing your experience with Sally Ferguson and the Seraph Property team. We are delighted to hear that Sally's professionalism and prompt responses made such a positive impact during your time with us.
5/5
GoogleRobyn perett gave us the best property related service and helped us out very timely and remarkably with all the issues addressed. Best staff and the property management offcourse.
Agent replied · 4 September 2024
Thank you so much for the wonderful feedback! We're thrilled to hear that Robyn Perett provided you with exceptional service and addressed all your issues promptly. We're proud to have such a dedicated property management team. Thanks for choosing us!
1/5
GoogleTotally unprofessional company who always take the owners side over the tenants, regardless of the situation. Tried to deduct money from deposit due to damage caused by a previous tenant, tantamount to fraud. Had to take the case to an …
Agent replied · 27 February 2024
We are very sorry you feel this way and to have received your review. This case was referred to the Tenancy Deposit Scheme adjudicator by Seraph after we were unable to reach an agreement between the landlord and tenant regarding … More
5/5
GoogleI would like to thank all the staff in Seraph for their friendly and professional attitude. They always dealt with any request with prompt actions.I would like specially to thank Ms Sara Hughes for taking quick and prompt action and …
Agent replied · 19 February 2024
We are very happy that you had a positive experience with all the team at Seraph, and especially from Sara! We are always here to help with all requests you may have in the future! Thank you for the 5* review!
5/5
GoogleExcellent service from the point of view of a tennant. Extremely helpful, listened and acted on my concerns, quick to reply, friendly and professional the entire time.
Agent replied · 8 April 2025
Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with us. If you ever need anything in the future, don’t hesitate to reach out, we’re always here to help!
5/5
GoogleSeraph as a property management company tick the boxes as far as I am concerned. I had to call them after hours on a Friday evening, the office line gave me message which then gave a mobile number for out of hours emergencies. I called them as the property had no power and no hot water. The call went to voicemail and I left a message stating the problems. A few minutes later a guy called me back, he spoke in a professional and polite manner and said he would get an emergency electrician to call me. Ten minutes later the electrician called and again he was polite and very helpful, he described over the phone how to get the power back on, which I thought was great and he said the diagnosis would be the water heater, he said that he would get the parts that usually go on them and arrive about 10am on Saturday morning. On Saturday morning I text the electrician telling him I was there and he responded saying he was just finishing a job up and would be over about 10:30. At 10.20 he arrived It was the water heater leaking into the electrics on the side and he had to disconnect this and made a couple of calls possibly to suppliers and also to a plumber. He then told me he arranged for a plumber and then left, about 45 minutes later the plumber called me, we went through a few of the details and he said he would be with me in about 30 minutes. 25 minutes later he arrived, I like people who turn up on time. He soon got the water heater working again. I believe this service was excellent with great communications. Following this the emergency telephone number guy called and I told him I was happy and that everything was back to normal. Great service to be honest, I cannot criticise anything they did so I give them top marks all around.
Agent replied
Thank you for taking the time to review us. We are so pleased to hear that your out-of-hours issue with dealt swiftly by one of our Property Managers and you felt you were kept in the loop at all times. We are happy to hear the issue has been resolved and you are pleased with the service recieved. Thank You.
1/5
GoogleAs a response to my previous review, we have been fully communicative with seraph. Were his instructions to send an electrician he is friends with in, with keys? He didn’t make himself know upon entering but he did however start taking photos of our home. If you would care to check your emails, then you’d see I have been fully communicative and in fact there are many issues that have been left unanswered by seraph. Such as the damp and mould for example. The attached photo was taken upon moving in. Edit:in relation to the response given by seraph, there has been no attempt to contact me since Tuesday when we talked. Other than that I have sent some emails detailing many of our issues and am still awaiting a response.
Agent replied
We disagree with the contents of this review and will continue to try to contact you regarding this matter.
5/5
GoogleSara Hughes as been so wonderful in discharging her duties. Thanks for all you do.
Agent replied · 31 July 2025
Thank you for the 5* review!
5/5
GoogleWe have been working with seraph property services for some years now and all the staff are very professional and knowledgeable. However one member of staff in particular has stood out Freya Oatridge she always responds to any queries …
Agent replied · 2 May 2024
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Seraph Property Services and especially with Freya Oatridge. If you ever need anything in the future, please don't hesitate to reach out. Thank you for your continued trust and support!
5/5
GoogleAmeera and Sara have been so helpful when dealing with anything. They are quick to respond to e-mails and are easy to get a hold of.
Agent replied · 8 April 2025
Thank you so much for your kind feedback! We're really pleased to hear that Ameera and Sara have been so helpful and responsive. If there’s ever anything more we can do, just let us know, we’re always happy to help!
4/5
GoogleThe property was an abandoned one with so many disfunction utilities with no response to emails on complaints until I was able to speak with Freya who was so helpful at every complaint onwards making sure they were fixed though some are yet to be attended to. Thank you, Freya.
Agent replied · 19 February 2024
We apologise for the inconvenience. Your feedback is important to us as it helps us identify areas where we can improve our services. We are grateful for your patience and understanding, and we are pleased to hear that Freya was able to assist you effectively, and is working on this for you in the background. Thank you
5/5
GoogleMy experience with seraph properties has been extremely good. The service is excellent. I have been dealing with Frere oatridge, her performance has been outstanding. Mr Afzal
Agent replied · 16 July 2024
Thank you for your feedback, Mr. Afzal! We're delighted to hear that you've had an extremely good experience with Seraph Property Management. … More
5/5
GoogleExcellent service from start to finish, always had very good relationship with Kaitlin Vanner and the rest of the team. Dealt with any issues promptly and efficiently.
Agent replied · 2 December 2024
Thank you for sharing your experience! We’re so pleased to hear that Kaitlin Vanner and our team provided excellent service and handled any issues efficiently. We’re here to assist you anytime you need!
5/5
GoogleWe recently had some issues with the central heating system at our apartment. I dealt with a person called Freya Oatridge. I was very impressed by her communication skills and thoroughness In resolving the problems we were having. …
Agent replied · 2 January 2024
Thank you, Gren Cole, for sharing your positive experience with Seraph and specifically highlighting Freya Oatridge's excellent service in resolving the issues with your central heating system. We're pleased to hear that her communication … More
5/5
GoogleConvenient and comfortable, also services are rendered swiftly and efficiently @ sarahuges 🥰🥰🥰 …
Agent replied · 17 March 2026
Thank you for the 5* review!
5/5
GoogleNice deal and quick response.
Agent replied · 25 February 2024
Thank you for sharing your experience!
5/5
GoogleFreya Oatridge has contacted me about a problem with my property in Parry Street. She sorted this out very quickly and was very helpful. Trefor Llewellyn-Pace
Agent replied · 13 July 2024
Thank you for sharing your positive experience with Freya Oatridge! We're thrilled to hear that she was able to quickly and effectively resolve the issue with your property on Parry Street.
5/5
Googlehad some issues with my keys, all it took was a call to Sally and it was resolved almost immediately. Thank you for the prompt response
Agent replied · 4 September 2024
Thank you for your kind words! We're glad to hear that Sally was able to resolve the issue with your keys so quickly. Your satisfaction is our priority, and we’re always here to help whenever you need us.
5/5
GoogleReally helpful team. Fixed our maintenance issues in the house as soon as possible. Ameera who handled our issue was really cooperative and helpful.
Agent replied · 17 March 2026
hanks so much for your feedback! We’re glad Ameera and the team could resolve your maintenance issues quickly and helpfully. We appreciate you sharing your experience!
5/5
TrustpilotI had a nightmare week with my boiler…
I had a nightmare week with my boiler which broke down twice Freya was so helpful with excellent customer service and she always followed up on jobs she is a credit to your company.
5/5
GoogleExcellent service Miss Ameera Malik
Agent replied · 7 February 2025
Thank you for your 5* review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
