How many reviews does Seraph Property Management Cardiff have?

Seraph Property Management's Cardiff office has 624 reviews across two platforms: 573 on Google, 51 on Trustpilot.

What is Seraph Property Management Cardiff's rating?

Seraph Property Management Cardiff is rated 4.3 out of 5 across all 624 reviews, and 4.3 out of 5 on Google from 573 reviews.

Where is Seraph Property Management's Cardiff office?

Seraph Property Management Cardiff, 1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP.

Trusted Agent profile · Cardiff

Verified

Seraph Property Management Cardiff reviews

4.3

★★★★★ Great

624 reviews across 2 platforms

1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP

Seraph Property Management's office in Cardiff, at 1 St. Martin's Row, is rated 4.3 out of 5 across 624 reviews on two platforms, including 573 Google reviews rated 4.3.

4.3 / 5

573

Reviews on Google

This office

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

About Seraph Property Management Cardiff

Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.

Reviews

Every review we hold for the Cardiff office, from every platform, shown as written. First names only.

4/5

Google

Had exceptional service and assistance from Joe at Seraph when the lifts were out of service at my blocks of flats. He went out of his way to help me as I had long Covid at the time and was struggling walking up the stairs. Thank you Joe.

Samantha · 22 April 2022

Agent replied · 22 April 2026

Thank you for taking the time to review us. We are pleased to hear of the service you have been recieving from Seraph and from Joe in particular and its lovely to hear that he went above and beyond during a difficult time for you with long-covid. Wishing you all the best!

5/5

Google

I have seraph managing my freehold in Cardiff. Joe Bartlett is my building manager and is has been fantastic for the freeholder and the lease.

Kouroshi · 18 March 2024

Agent replied · 4 July 2023

Thank you for the review, we are pleased to hear of the 5* management service you are receiving from Joe!

5/5

Google

Very efficient and great communication renewing our renting contract with this company and Sara who dealt with it all

Raymond · 30 January 2026

Agent replied · 27 February 2026

Thank you so much for the 5-star review! We are delighted to hear that your contract renewal was such a smooth and efficient process.

5/5

Google

Danielle Mole, the Property Manager at Seraph, has recently overseen a contract renewal in our rented accommodation. During the process, Danielle demonstrated excellent customer service skills and professionalism, by negotiating an amicable …

Gordon · 21 September 2025

Agent replied · 14 February 2024

Thank you for your fantastic feedback! We're delighted to hear that Danielle provided excellent customer service and professionalism throughout your contract renewal process. We’ll be sure to share your kind words with Danielle. Thank you for your support, and we look forward to continuing to assist you!

5/5

Google

Great working with Ameera, very helpful. Callum Rhondda Renovation

Callum · 16 April 2026

Agent replied · 17 April 2026

Thank you for your 5* review!!

5/5

Google

Amazing experience with them. I have been working with them for more than a year now. Very responsive they are and helpful. Specially I will mention Ms Ameera Malik who helped me a lot to settle down in a new property as well the other member of their team.

Shikder · 17 March 2025

Agent replied · 29 March 2025

Thank you for your wonderful feedback! We're so pleased to hear that you've had a great experience with Seraph Property Management. Ameera and the team truly appreciate your kind words and are always happy to help. We're here if you ever need us!

1/5

Trustpilot

joke of an estate agent

joke of an estate agent, they made my experience bad from start to finish. as a tenant its the worst company imaginable to be with.

Abdul · 23 November 2025

Agent replied · 11 May 2026

We are really sorry to receive your review. We believe this relates to a request to leave a fixed term contract early, which your landlord was not willing to do unfortunately, however, if there are any other issues, we would be happy to discuss. Please contact us at info@seraph.pm or 02921 671444

4/5

Google

We are owners of a flat in a block managed by Seraph. Joe at Seraph has been super helpful and knowledgeable about the issues facing flat owners and has been instrumental in moving things along with the local authorities in resolving these issues. Thank you Joe!

Nicola · 22 April 2022

Agent replied

Thank you for the review. We are pleased to hear how helpful and knowledgeable Joe has been following recent issues in your apartment block. We hope everything is resolved smoothly for you. Thanks

5/5

Google

Have loved it at Damside so far, mostly by the fact of the excellent onsite team that run the place very smoothly, despite being faced with various challenges throughout the year. Massive respect to Jess and Jon!

Ola · 26 July 2025

Agent replied · 1 August 2025

Thanks so much for your kind words! We’re really glad Jess and Jon have been able to keep things running smoothly at Damside, even through the challenges. We appreciate your support for the team!

5/5

Google

Thanks to Callum for being professional and prompt to respond to my query about replacing a key!

Thomas · 3 September 2025

5/5

Google

⭐️⭐️⭐️⭐️⭐️ I really appreciate the help from [Sara] with renewing my contract. They kept me updated, answered quickly, and made the whole process stress-free. I will stay …

Adam · 21 October 2025

Agent replied · 8 October 2025

Thank you very much for the feedback, we'll be sure to pass this on to Sara!

5/5

Google

Its been 6 months we are the tenants at a property with seraph property management cardiff and their services are excellent. They have a brilliant team which includes “Daisy Spillane”. …

Maryam · 21 September 2025

Agent replied · 5 February 2025

Thank you so much for your kind words and for sharing your experience with Seraph Property Management! We're delighted to hear that you've had an excellent experience over the past six months. Daisy and our team always strive to provide the … More

5/5

Google

I have been speaking with Callum from Seraph and he has been very professional, friendly and helpful. I often have a few queries and each time he responds quickly and I feel he is very approachable too. Thanks! :)

Sophie · 28 June 2025

Agent replied · 17 March 2026

Thank you so much for your kind words! We’re glad Callum has been professional, friendly, and quick to help with your queries. We’ll be sure to pass on your appreciation. Thanks again!

5/5

Google

Pleased to deal with Chloe, all good.

Phillip · 17 April 2026

Agent replied · 18 April 2026

Thank you for your kind words!

5/5

Google

I’ve recently been working closely with Kaitlin and can not recommend her enough. Kaitlin is a pleasure to work with from start to finish, she is always prompt in …

Sam · 21 September 2023

Agent replied · 24 September 2023

Thanks for leaving us a review and for Kaitlins recommendation! We are so pleased to hear of the seamless service you have been receiving and how Kaitlin has been going the extra mile for you!

5/5

Google

The team at 11 Damside are endlessly helpful. Jess, John and Margie are on hand and have quickly dealt with any issues I've had. Created a welcoming atmosphere in the building. Can't thank them enough!

Alex · 26 July 2025

Agent replied · 1 August 2025

Thank you so much for your kind words! We’re thrilled to hear that Jess, John, and Margie at Damside have been able to help whenever you need and create a welcoming atmosphere. Your feedback means a lot to us, thanks for choosing Seraph Property Management!

5/5

Google

I’ve had several dealings with Seraph from the perspective of being a leaseholder of a property managed by Seraph. They have been prompt and clear. In particular, Joe has been extremely helpful and professional- answering a lot of questions …

M · 8 October 2022

Agent replied

Thank you for taking the time to review us. We are pleased to hear of the services you have received from us, and in particular from Joe. We pride ourselves on customer service for our leaseholders so we are happy you are receiving our high standard of services. We look forward to continue working with you.

5/5

Google

Every thing was good

Anisha · 27 April 2026

Agent replied · 2 May 2026

Thanks so much for your review!

1/5

Google

I would avoid using this agent and especially celestia apartments due to harassment and dishonest activity in their works from personal experience

Mark · 27 November 2025

Agent replied · 28 November 2025

We are very sorry to receive this review. Whilst we do not agree with the comments, we take all feedback seriously and urge you to complete the complaints process as previously advised, outlining your issues which will be fully investigated.

5/5

Google

Many thanks to Jess Reynolds who was very friendly, responded quickly and helped out a lot during my referencing process.

Joe · 18 March 2024

Agent replied · 5 January 2024

Thank you for taking the time to share your positive experience with Jess Reynolds. We're thrilled to hear that she provided friendly and prompt assistance during your referencing process. Jess is a valued member of our team, and we'll make … More

4/5

Google

The accommodation itself is great, any maintenance issue is resolved swiftly. Staff are great, friendly and helpful. The only problem I have got was the noises from surrounding bars and pubs with live music.

Mozhdeh · 25 July 2025

Agent replied · 1 August 2025

Thank you for your feedback! We’re glad to hear you’re happy with the accommodation and our team’s support. lease don’t hesitate to reach out if there’s anything else we can assist with!

5/5

Google

Adventurers Quay with a mix of houses and many apartments needs an superior management company with a range of good capabilities. These will include informed and effective support to the residents serving as the board of directors; a ready supply of information and advice to all residents both of a routine kind and in emergencies ; the regular production of a newsletter to keep residents up to date with news about both the buildings and their maintenance , and the AQ community. In my experience as AQ resident and board member for over 12 years, with Seraph's relatively recent appointment and through its active and available block manager James Davies, AQ is now really benefitting from a 5 star service relating to the above.

John · 28 May 2023

Agent replied · 4 July 2023

Thank you for taking the time to review our services John. We are so pleased to hear your feedback and how well Seraph are managing the development for you. We are glad you find the monthly newsletters useful and that all communication is effective, and the work that our Block Manager, James does for the site. We look forward to continuing our service for many years. Thanks again for the recommendation.

1/5

Trustpilot

Absolutely shocking service

Absolutely shocking service, James Roach has had two weeks to book a fire risk assessment on my property. Due to the company and his complete incompetence I am unable to sell my property. I have a pregnant fiance that is being unfairly stressed out by this and this company has a complete lack of empathy towards the situation. I have suggested people that could do the job myself as they clearly can be bothered to look as they are to busy trying to rip people off to sort it out. DO NOT RECOMMEND

MrDicks · 4 February 2025

5/5

Trustpilot

Great experience dealing with Chloe at Seraph

Great experience dealing with Seraph in Caerdydd/Cardiff, particularly with Chloe Peachey on recontracting and maintenance issues. Shout outs to Natasha and Eve who are also wonderful to deal with. Diolch/thank you all !

SDavies · 12 May 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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