Seraph Property Management Cardiff reviews

★★★★★ 1/5

Google

If you are looking to rent under this company, I would personally recommend that you save yourself the stress and look elsewhere. I rented a room as a mature student for 12 months, but even trying to organise renting and moving in was a nightmare. False promises of "you'll hear back within X days" even though you might think they would be eager to secure a contract/sale. Initially, a gas safety appointment was organised via email which was fine, and I let management know that as I am multiple floors above the front door I cannot hear it and can't be expected to wait by the door for the ranged time slot. Gave them permission to give my number to the engineer and told them they would need to bring a property key. After hearing nothing I was told on the phone very rudely how to use a front door properly. After phoning time and time again, it then took a month from moving in for the oven to be fixed which broke within a week of me moving there. Another incident was that the boiler broke in January and I immediately called to get an emergency engineer out as it was -2 degrees. I heard nothing for 2 days so phoned again and they said they would send someone out. I waited another 3 days still with no hot water or heating for me to phone again and find that the engineer was on annual leave and apparently nobody had thought to contact a different one? I spent 5 days in sub zero temps and had no sincere apology. I was also promised an apology when I found they had given a property key to an engineer they had not informed me about and I walked downstairs to find a man in my house who promptly complimented my makeup and outfit. Bless him, he was lovely but as you can imagine it was taken much the wrong way by me on my own in the house. As a final comment, the housemate I lived with had horrendously unhygienic habits to the extent where it was unsafe and unsanitary. I cleaned after him every day out of necessity and called 3 separate times throughout the year to make complaints and to try and make the house more habitable - as it states in the contract about keeping the property to a good standard. Regardless of this, my end of contract summary listed 'light dust buildup' as a concern for my bedroom which I had left in a better state than I moved into. Whilst I luckily was not charged for this I think it is a good indicator for the moral compass and priorities of the company. All that being said, one lady named Sally was an absolute delight to communicate with in regards to organising viewings as they sold the house. She is the only positive thing I can say about Seraph Property Management.NegativeResponsiveness, Professionalism, Value

Furious · 28 May 2022

★★★★★ 5/5

Google

Damside has felt like home away from home. It’s the best student accommodation I could ever ask for. The cozy vibes, all the amenities and the people make this a really good place. Jessica has always made me feel at home and supported me in …

Luv · 21 March 2026

★★★★★ 1/5

Google

Had sewer gas coming out of the shower for a whole year, they did nothing to fix it, nothing to do with the cleanliness of the shower I poured 2 bottles of mr muscle drain cleaner. The trap to stop sewer gas coming up wasn't fitted properly and every time we flushed the toilet it would empty the trap and release the worst smell I've ever witnessed. They said they'd have to rip the ceiling out and we'd have to move out whilst they fixed it. Serious black mould and structural damage to the walls which they wrote off as 'condensation'. The house was also freezing and had drafts all throughout. No insulation, was the equivalent to sleeping in a loft. They never rectified any of this and probably never will. I now live in an amazingly insulated house with no sewer gas problems so hallelujah. Funny how its not supposed to be normal to have such issues but seraph act like it's not their fault and completely normal to live in such conditions. They don't care. Spend more money on PR and lying than helping their customers.

Megan · 22 April 2025

★★★★★ 1/5

Google

If you are looking to rent under this company, I would personally recommend that you save yourself the stress and look elsewhere. I rented a room as a mature student for 12 months, but even trying to organise renting and moving in was a nightmare. False promises of "you'll hear back within X days" even though you might think they would be eager to secure a contract/sale. Initially, a gas safety appointment was organised via email which was fine, and I let management know that as I am multiple floors above the front door I cannot hear it and can't be expected to wait by the door for the ranged time slot. Gave them permission to give my number to the engineer and told them they would need to bring a property key. After hearing nothing I was told on the phone very rudely how to use a front door properly. After phoning time and time again, it then took a month from moving in for the oven to be fixed which broke within a week of me moving there. Another incident was that the boiler broke in January and I immediately called to get an emergency engineer out as it was -2 degrees. I heard nothing for 2 days so phoned again and they said they would send someone out. I waited another 3 days still with no hot water or heating for me to phone again and find that the engineer was on annual leave and apparently nobody had thought to contact a different one? I spent 5 days in sub zero temps and had no sincere apology. I was also promised an apology when I found they had given a property key to an engineer they had not informed me about and I walked downstairs to find a man in my house who promptly complimented my makeup and outfit. Bless him, he was lovely but as you can imagine it was taken much the wrong way by me on my own in the house. As a final comment, the housemate I lived with had horrendously unhygienic habits to the extent where it was unsafe and unsanitary. I cleaned after him every day out of necessity and called 3 separate times throughout the year to make complaints and to try and make the house more habitable - as it states in the contract about keeping the property to a good standard. Regardless of this, my end of contract summary listed 'light dust buildup' as a concern for my bedroom which I had left in a better state than I moved into. Whilst I luckily was not charged for this I think it is a good indicator for the moral compass and priorities of the company. All that being said, one lady named Sally was an absolute delight to communicate with in regards to organising viewings as they sold the house. She is the only positive thing I can say about Seraph Property Management.

Niambh · 22 April 2022

★★★★★ 5/5

Trustpilot

Great work from Callum

A few months after moving into our flat, we were introduced to our new block manager Callum. He has been such a great manager, listening to the concerns of older residents, getting longstanding jobs sorted, and going above and beyond when we were stuck with a maintenance issue on the weekend. Thanks Callum!

Lauren · 15 August 2025

★★★★★ 5/5

Google

Very grateful for the support from Danielle Mole who consistently chased up the contractors when I had a problem in the apartment that required fixing. Danielle was very quick to reply and super friendly!

Milly · 17 March 2025

★★★★★ 5/5

Google

Jason Sequeria is always exceptionally efficient and professional. I am always grateful for his assistance. Brynfield Court

Anne · 16 September 2025

★★★★★ 1/5

Trustpilot

We are now leaving after 2 1/2 years of…

We are now leaving after 2 1/2 years of Seraph management. I don’t know where the reviews on their website are from but our experience has been awful. Five different contacts, numerous issues ignored and then needing to be raised again with the new person who starts well but then can’t see things through. I would NOT recommend this company.

Tim · 3 November 2025

★★★★★ 1/5

Google

Manages a property that my family own. We are selling, had buyers lined up and Seraph lost our buyers by taking over seven days to answer simple queries relating to our block and I STILL have not had one response. Totally unacceptable. I would not recommend the services of Seraph Property Management.

G · 13 January 2026

★★★★★ 5/5

Google

Thank you Ameera eva for your inspection.

Ivi · 12 December 2025

★★★★★ 5/5

Google

Eve is lovely and very helpful.

Leah · 17 December 2025

★★★★★ 1/5

Google

A Terrible Company. They don't clean or check the fire alarm they have failed to conduct their duties properly. They refuse to send AGM notes they fail to have AGM's and they run the management company without a director so its illegal. AVOID

Lewis · 19 March 2026

★★★★★ 5/5

Google

My daughter and I have recently moved into a Seraph managed property. There have been a couple of teething problems that have been more than satisfactorily dealt with by Chloe Peachey. She has gone over and above to help us and we are so very grateful to her.

Nigel · 5 February 2026

★★★★★ 5/5

Google

The beautiful thing is the gentle and fast dealing with the employees of this wonderful company, especially Sara Hughes and Alisha Payne . When I need something, I always go to them, and they sincerely help and advise me, so the rental contract for a year deserves to be with this company. Thank you

Samia · 19 March 2024

★★★★★ 5/5

Google

I am currently staying in Lancaster, at Damside accommodation managed by Seraph Property Management. Love the place, it is at the city centre and everything a student needs is just a walk away. Jessica makes the place even better with how …

Shashank · 21 March 2026

★★★★★ 5/5

Google

The beautiful thing is the gentle and fast dealing with the employees of this wonderful company, especially Sara Hughes and Alisha Payne . When I need something, I always go to them, and they sincerely help and advise me, so the rental contract for a year deserves to be with this company. Thank you

Samia · 13 March 2024

★★★★★ 4/5

Trustpilot

chloe peachey has been great to deal…

chloe peachey has been great to deal with. she helped me out with a heating problem and got everything arranged without any hassle. always quick to respond to any queries i had along the way. really appreciate the help, would recommend

Joshua · 28 March 2026

★★★★★ 5/5

Google

I have had the pleasure of contacting with Sally Ferguson, and I can confidently say that she is an exceptional professional. Her assistance has been invaluable, and she always goes above and beyond to help with any task. Sally is not only …

Mohammad · 21 September 2024

★★★★★ 5/5

Google

Owning a house in a student area can have it's problems,not with Seraph.Over the last three years we have had to report problems with our neighbours house and garden.Ross was the first person we had the pleasure of dealing with, all sorted …

Mavìs · 21 September 2024

★★★★★ 5/5

Google

I am satisfied with the prompt and efficient service received from the property management and thanks to Ameera for smoothing the process and being very kind and helpful.

Sonali · 17 April 2025

★★★★★ 5/5

Google

Really happy with my bedside cabinet. The delivery was quick and everything arrived in perfect condition. Chloe Peachey provided excellent service from start to finish. She was friendly, helpful, and made the whole process very easy. Would definitely recommend!

TASNIA · 8 April 2026

★★★★★ 5/5

Google

We have had issues with ventilation in a bathroom and some hot water issues. Robyn contacted us shortly after reporting the issue and was flexible with the dates they could inspect the property. Robyn was very polite and helpful and was …

Dewi · 21 September 2024

★★★★★ 5/5

Google

Chloe has did a good job, she has checked properly the property and took the photos wherever required for next action.

Ashish · 7 August 2026

★★★★★ 5/5

Google

We needed some help with a maintenance issue in our flat and Freya was beyond helpful! The problem was sorted within a couple of days! Thank you Freya

Willa · 18 March 2025