Trusted Agent profile · Cardiff
★★★★★
816 reviews across 2 platforms
211 Cowbridge Road East, Cardiff, CF11 9AJ
Part of Darlows, see every office.
Darlows's office in Cardiff, at 211 Cowbridge Road East, is rated 4.5 out of 5 across 816 reviews on two platforms, including 474 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleShown round houses by Louise who was very professional and quick at answering post viewing questions. Really positive experience from using Darlows.
Thank you Max and Zoe it has been a pleasure dealing with you both. Darlows, Canton
5/5
GoogleI was very impressed with the manner and professionalism of the agent Louise Gabb from Darlows in Cardiff. She certainly inspired confidence.
Thank you Nicola for leaving a very thoughtful five start google review. Darlows, Canton
5/5
GoogleHad the privilege of meeting Louise Gabb. Very Professional & remained in contact throughout the sale. Would recommend Darlows Canton. Thankyou Louise.
Stacey we are pleased you had a welcoming experience with ourselves. Good luck with the purchase of your property. Darlows, Canton
5/5
TrustpilotHelpful and professional service
Emma and Cai were helpful and professional at every stage of the letting process, from initial enquiry to moving in day. Thank you very much.
1/5
Trustpilotlettings management team never answer the phone,
never answer the phone,never get back to youletting management team are never in the officeexperience of last 6 months
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
4/5
TrustpilotDarlows have been very helpful with me…
Darlows have been very helpful with me being able to renew my contract in my house share. They have been easy to get hold of during this difficult time with COVID and have been explained everything very well whilst renewing my contract.
Dear Kendall Corcoran, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Albany Road (Lettings)
5/5
GoogleJoanne Greedy and Ryan Lewis have been extremely helpful with everything and is making the process of buying our first home quick and easy. Any question or problems were sorted within a day so couldn't be happier with the help we received.
Dear Bethan Buckingham, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. Darlows Canton estate agents
5/5
TrustpilotNot having a good experience with…
Not having a good experience with Darlows and my tenancy but Zara Lawes has been amazing and sorted my issue out as soon as possible.
5/5
TrustpilotI've been to many local estate agents…
I've been to many local estate agents looking to rent my first property and no one has helped me like the way Nicole has. As I have found the process confusing Nicole help break it down and made it a lot easier to process.
Dear Taryn King, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotJessica jones always keeps me informed…
Jessica jones always keeps me informed of any houses that are coming up for sale in the area I’m looking for , she is always polite when I speak with her over the phone .
5/5
TrustpilotI have just renewed my tenancy
I have just renewed my tenancy. It was so easy and went smoothly. The lovely Tayah was very helpful and professional. Couldn’t ask for better.
5/5
GoogleGreat service so far, and very happy with Aaron who has been leading on the sale of my property- would recommend!
Hello Ms Boyes, It was a pleasure selling your property, and we all hope the Cat loves the new home!
5/5
GoogleI'm currently selling my property and am dealing with Louise Gabb. She is very professional and is always on hand to deal with the smallest of queries. I would highly recommend.
Thank you Michelle for a lovely review. We aim to make it a stress free process for all our vendors. Thank you, Darlows Canton.
5/5
GoogleWithin a week of contacting Darlows, Connor Deakin had a potential buyer for my flat. Quick, professional service and accommodating of my geographical situation due to Covid travel restrictions. Highly recommend.PositiveResponsiveness
Thank you for your 5 star review, we are glad we could help you find a buyer and get your apartment sold. Best of luck
5/5
GoogleI’ve have very professional and friendly service from Joanne in Darlows. One of the most helpful estate agents I’ve come across. I feel she’s understood my needs and have taken time to listen to me. I really hope to find a house with her soon.
Hi Kian Hasson, we are very happy to have provided you with such a positive experience! We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Canton estate agents
1/5
TrustpilotCowboys in Darlows Canton
Sold a flat through Darlows Canton. Exceptionally unprofessional, poor advice, poor management, poor communication. Really wish I’d used anyone else.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
4/5
TrustpilotGood service
Ollie Hussani was very helpful and dealt with my query professionally. He quickly liaised with the tenants and came back to me, thank you.
5/5
GoogleWhat turned out to be a bit of a complicated purchase of a property was handled very professionally by Joanne from Darlows. I was kept informed throughout the whole process and they did their utmost to help speed the purchase along. Thank you
Dear Williams Developments, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We hope to see you soon!
5/5
GoogleHannah at Darlows, has been professional and personable helping me find the right buy to let property to purchase. My experience with all the Team in the office has been friendly and supportive. I look forward to dealing with them in the future.
Dear Monir Khamlichi, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Canton estate agents
5/5
GoogleWe are delighted to provide feedback for Hannah at Darlows, Canton. Buying a house can be a dull and fraught process. Hannah's professionalism, positivity and attention to detail made the whole experience anything but! Many thanks to all the staff at the Canton office.
Dear David Lindsay, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Canton estate agents
5/5
GoogleHannah Williams, Negotiator at Darlows Canton, has been absolutely fantastic. She was friendly, super quick and determined to find me the right property. As a first time buyer, it has been really lovely (and unusual!) to have such a supportive estate agent on side.
Dear Vicki Sutton, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thank you, and have a fantastic day!
5/5
GoogleVery professional, helpful viewing. The agent, Aaron Sullivan, really listened to our requirements and was very informative 😊 …
Thank you Ruth for your kind words, It was a pleasure meeting you and your partner
5/5
GoogleGreat viewing from Connor! Went through the house in depth, understood my needs and hi-lighted the good points of the property as well as went through ideas for updating!
Thank You William for a lovely review. We are happy to help always. Thank You Darlows.
2/5
Trustpilotagents are agents
Sugar coating every sentence might give you a false sensation of interest and attention. Don't let this fool yourself. Agents just care about selling at the highest price for the highest commission. Darlows is nothing but a good example
We are sorry to hear about your experience, please can you email more details to help@darlows.co.uk and our team can look this further?Regards,Darlows
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Platinum.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
