Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy and my partner would highly recommend going to Darlows, Emma and Tara are both knowledgeable and very professional staff. We have been made to feel at ease while buying our first property. Thank you both.
Beth · 12 June 2020
Agent replied · 11 June 2024
Dear Beth Collier, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
★★★★★ 5/5
GoogleEmma showed me around the house I am currently in the process of buying, she is very professional, helpful and friendly. I have no doubt that the buying process will go smoothly. Many thanks for everything..
Lee · 10 June 2020
Agent replied · 11 June 2024
Dear Lee Stewart, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney
★★★★★ 1/5
GoogleVery dissatisfied with the manner in how a potential sale has beeen handled. The agent dealing with the sale - Emma seems very confused as to who the client is. I would never recommend Darlows Agency in Rumney.
Michelle · 13 June 2019
Agent replied · 11 June 2024
Thank you very much for sharing these comments, Michelle Jackson. We will investigate this matter internally and deal with accordingly.
★★★★★ 5/5
GoogleWe had a viewing with Emma Jones, she was very professional and thorough. She was very pleasant and overall it was a nice experience.PositiveResponsiveness, Professionalism
Jay · 12 June 2022
Agent replied · 11 June 2024
Thanks for your feedback
★★★★★ 4/5
TrustpilotGreat service so far.
Great service so far.I am a landlord and was struggling to rent out my flat, Emma & Oliver managed to do this within days.I look forward to working with them as I get more properties in the future
Mandy · 6 June 2019
Agent replied · 10 June 2024
Dear Mandy,Thank you for taking to time to leave us some feedback. We are pleased that you have been happy so far and are looking forward to working with you again in the future.Thank you,Darlows Lettings Merthyr Tydfil
★★★★★ 5/5
GoogleEmma from Darlows has been the most welcoming of estate agents in this area and has been really helpful on the phone with our house search, lining up properties for us to see. Good initial impression of the company.
Topcat · 11 June 2018
Agent replied · 11 June 2024
Dear Topcat Joanne, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents.
★★★★★ 5/5
GoogleWarm and welcoming staff that really made us feel at ease. Rachel in particular, went above and beyond in order to find us our dream home! So attentive and professional. Pleasure doing business with Darlows, Rumney hill.
Bethan · 11 June 2019
Agent replied · 11 June 2024
Dear Bethan Evans, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
★★★★★ 5/5
GoogleAll staff are very helpful and friendly. Always on hand to answer any questions! Made the process so far, very straightforward! Shauna and Tara are the two people we spoke to most and I couldn't recommend enough.
Ryan · 11 June 2019
Agent replied · 11 June 2024
Dear Ryan Bindon, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thanks again for taking the time to leave us this information about your recent visit. Take care!
★★★★★ 5/5
TrustpilotGood service from Sophie today
Good service from Sophie today, prompt and efficient, thank you
Sahir · 13 September 2023
Agent replied · 10 June 2024
We are pleased you have been happy with Sophie's service. Thanks, Property Management
★★★★★ 5/5
GoogleBeen looking for a property for my daughter have dealt with one of the staff Rachael who has been so helpful and professional she also keeps me upto date with any new properties that comes onto the market
Gareth · 13 June 2018
Agent replied · 11 June 2024
Gareth Harry, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
★★★★★ 5/5
GoogleBeen recently looking for a property with Emma Jones from Rumney branch - her local knowledge and expertise have second to none - thank you ever so much for your help through this stressful time in my life.
Amanda · 13 June 2018
Agent replied · 11 June 2024
Dear Amanda Reynolds, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents.
★★★★★ 5/5
GoogleWe have dealt exclusively with Emma Jones in our dealings with Darlows and have found her to be extremely courteous and helpful in the sale of our house. Would have no hesitation in recommending her to other people.
Mike · 11 June 2018
Agent replied · 11 June 2024
Dear Mike Doody, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
★★★★★ 1/5
TrustpilotAvoid DARLOWS AT ALL COST
Consumer · 27 May 2025
★★★★★ 5/5
TrustpilotOliver Hassani and Gareth Coleman were…
Oliver Hassani and Gareth Coleman were excellent - knowledgable, helpful and clear concerning deposit deductions (as landlord).
Alun · 3 August 2020
★★★★★ 5/5
GoogleI have recently sold my home and purchased a new home with support from Emma along the way. Emma has a wealth of experience in her role, knowledge of the housing market and is very professional.
Amy · 13 June 2019
Agent replied · 11 June 2024
Dear Amy Solomon, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
★★★★★ 5/5
GoogleAdam Rabjohn. Excellent communication regarding open day viewing and offers. Always chasing up enquiries requested by ourselves. Explaining anything that we don't understand.
Susan · 10 June 2022
Agent replied · 11 June 2024
Thank you for your kind feedback Susan!
★★★★★ 5/5
GoogleDarlows have been fantastic in both selling my home (Albany Rd branch) and helping/supporting us in finding a new home. (Rumney branch) We really cannot thank them enough for their dedication and commitment throughout the whole process.
Claire · 11 June 2018
Agent replied · 11 June 2024
Claire Osborne, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
★★★★★ 2/5
GoogleTom, Not reliable, don't keep you informed, I haven't heard from anyone in a week, someone made me an offer which I refused and advised how much I would accept, nobody has advised the outcome, I have to assume they said no, not good!
Lynette · 12 June 2023
★★★★★ 5/5
GoogleI have met a property agent Tom, a very nice and professional!
Raymond · 10 June 2023
Agent replied · 11 June 2024
Hi Raymond. We appreciate your kind feedback!
★★★★★ 5/5
GoogleI would totally recomend Darlows, Shawna dealt with my sale she is extremely efficient I'm very friendly. It took less than a week to sell my home she keeped me up dated all the way.
Tannya · 11 June 2019
Agent replied · 11 June 2024
Dear Tannya Pesticcio, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
★★★★★ 5/5
GoogleWe had a house viewing with Jack Turco, he was really friendly and helpful. The viewing was relaxed with no pressure. Thanks
Samantha · 10 June 2022
Agent replied · 11 June 2024
thank you for the feedback!
★★★★★ 5/5
TrustpilotVery good service by hollie nice staff…
Very good service by hollie nice staff very helpful
Satnam · 17 March 2025
★★★★★ 5/5
GoogleGreat experiencing whilst purchasing through Darlows Rumney. Emma Jones handled this on behalf with clear updates and communication all the way through could not recommend her highly enough 5 star service. .
Bilel · 10 June 2020
Agent replied · 11 June 2024
Dear Bilel Talbi, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
★★★★★ 5/5
GoogleThe team in the branch were very proactive once we had made the decision to sell the property. They found viewings before we had put the property on the website and were very forthcoming with communications.
ChrisandKate · 11 June 2018
Agent replied · 11 June 2024
Dear Chrisandkate Williams, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
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