Trusted Agent profile · Cardiff
★★★★★
936 reviews across 4 platforms
782/784 Newport Road, Rumney, Cardiff, CF3 4FG
Darlows's office in Cardiff, at 782/784 Newport Road, is rated 4.6 out of 5 across 936 reviews on four platforms, including 583 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
583
Reviews on Google
This office
9
Reviews on Facebook
This office
1
Reviews on Yell
This office
343
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleBeen recently looking for a property with Emma Jones from Rumney branch - her local knowledge and expertise have second to none - thank you ever so much for your help through this stressful time in my life.
Dear Amanda Reynolds, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents.
5/5
GoogleWe have dealt exclusively with Emma Jones in our dealings with Darlows and have found her to be extremely courteous and helpful in the sale of our house. Would have no hesitation in recommending her to other people.
Dear Mike Doody, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
TrustpilotOliver Hassani and Gareth Coleman were…
Oliver Hassani and Gareth Coleman were excellent - knowledgable, helpful and clear concerning deposit deductions (as landlord).
5/5
GoogleI have recently sold my home and purchased a new home with support from Emma along the way. Emma has a wealth of experience in her role, knowledge of the housing market and is very professional.
Dear Amy Solomon, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleAdam Rabjohn. Excellent communication regarding open day viewing and offers. Always chasing up enquiries requested by ourselves. Explaining anything that we don't understand.
Thank you for your kind feedback Susan!
5/5
GoogleDarlows have been fantastic in both selling my home (Albany Rd branch) and helping/supporting us in finding a new home. (Rumney branch) We really cannot thank them enough for their dedication and commitment throughout the whole process.
Claire Osborne, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
2/5
GoogleTom, Not reliable, don't keep you informed, I haven't heard from anyone in a week, someone made me an offer which I refused and advised how much I would accept, nobody has advised the outcome, I have to assume they said no, not good!
5/5
GoogleI have met a property agent Tom, a very nice and professional!
Hi Raymond. We appreciate your kind feedback!
5/5
GoogleI would totally recomend Darlows, Shawna dealt with my sale she is extremely efficient I'm very friendly. It took less than a week to sell my home she keeped me up dated all the way.
Dear Tannya Pesticcio, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
GoogleWe had a house viewing with Jack Turco, he was really friendly and helpful. The viewing was relaxed with no pressure. Thanks
thank you for the feedback!
5/5
TrustpilotVery good service by hollie nice staff…
Very good service by hollie nice staff very helpful
5/5
GoogleGreat experiencing whilst purchasing through Darlows Rumney. Emma Jones handled this on behalf with clear updates and communication all the way through could not recommend her highly enough 5 star service. .
Dear Bilel Talbi, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
GoogleThe team in the branch were very proactive once we had made the decision to sell the property. They found viewings before we had put the property on the website and were very forthcoming with communications.
Dear Chrisandkate Williams, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleVery fast and efficient always corresponding with us and didn t matter how many times i called and asked to go to property for various reasins it was never too much trouble highly recommend the rumney office
Dear Debbie Palmer, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
4/5
TrustpilotNicole from the Merthyr Tydfil branch…
Nicole from the Merthyr Tydfil branch has been so helpful and friendly whilst helping us find our new home. She's always happy to help and answers any queries with ease. Positive experience so far
Dear Becky, Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
GoogleAmazing service from Rachel at Rumney Darlows! Had a lovely warm welcome and some great advice on getting on to the property ladder! Would definitely recommend Darlows when it comes to buying a property.
Dear Chloe Payne, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Hi Chloe Payne, we are very happy to have provided you with such a positive experience! Thank you again for your star rating! Regards Darlows Rumney
5/5
GoogleI was a first time buyer so had lots of questions.made me feel at home and relaxed,having dealt with other estate agents i would 100% recommend darlows to any of my friends and family.
Dear Stuart Golding, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. If you have any further questions, please give us a call. We''re always happy to help!
5/5
TrustpilotZara was so helpful and honestly a…
Zara was so helpful and honestly a lovely chat, give that girl a raise!!
5/5
TrustpilotSara Belgasem was very helpful and…
Sara Belgasem was very helpful and friendly and sorted out my issues promptly
5/5
GoogleEmma jones has been an absolute star nothing has been too much trouble, the most helpful agent I have ever dealt with. Go to the Rumney branch and see for yourself 👍👍👍👍👍 …
Dear Diane Cochrane, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleEmma has provided great communication throughout the process and opened us up to houses and areas we would never have considered and as a result we found our perfect home - thank you
Dear Suzanne Price, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thank you, and have a fantastic day!
5/5
GoogleIt was a pleasure to deal with Emma, her great local knowledge made my house search a lot easier. I would have not hesitation in recommending Emma to all my family and friends.
Dear Jennifer Lewis, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
GoogleA fantastic experience I've had with Darlows dealing with my property and a lovely lady called Rachel helped me above and beyond her duty excellent customer service 5 ***** kind regards Mr B Jones.
Dear Barney Jones, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
GoogleJust want to say a huge thanks to emma, for helping me not to buy a house but to sell the house too. Great communication very helpful & very friendly too :)
Dear Jade Rees, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Platinum.
