Trusted Agent profile · Cardiff
★★★★★
936 reviews across 4 platforms
782/784 Newport Road, Rumney, Cardiff, CF3 4FG
Darlows's office in Cardiff, at 782/784 Newport Road, is rated 4.6 out of 5 across 936 reviews on four platforms, including 583 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
583
Reviews on Google
This office
9
Reviews on Facebook
This office
1
Reviews on Yell
This office
343
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotWell Done Zara Lawes
Zara has persevered, over the course of a number of weeks, to resolve a difficult situation in one of our rental properties. She has followed up diligently and kept me well informed at every step. It was a real relief when she called me this morning to say that the situation had finally been resolved. Well done and thank you!
5/5
GoogleFantastic professional service from the branch and Emma Jones in particular. Returned all of my calls and answered all of my questions/queries in a timely fashion, in what can be a stressful time.
Dear Ron Ogbue, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
GoogleDarlows Rumney helped us sell our property in weeks and also helped us find our dream home. Rachel helped us with both along the way, very professional I would recommend darlows to anyone.
Dear Chris Francis, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents.
5/5
TrustpilotVery pleased with Darlows
Very pleased with the service that Darlows have provided , all the agents are always courteous and polite , they solve any issues quickly , will be using them again shortly
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!Darlows Merthyr Tydfil
5/5
GoogleEmma Jones A massive thank you to emma Jones for the persistence and her knowledge during our house search you really stood out from all the other agents I dealt with
Dear Suzanne Kusnierek, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleVery pleased with the service from darlows. Emma and Rhys helped us find a new home that fit our specification perfectly and sold our house very quickly - couldn’t be happier
Dear Claire Jackson, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
TrustpilotSuper service
Asset to DarlowsAfter moving into my new property, I had a few questions that I needed answering. After a few calls to Darlows, I had a phone call from Zara who told me she'd get the answers I was searching for.... 25 minutes later she calls back, with the answers. Great, friendly service. Very helpful and efficient. Thank you!
5/5
GoogleWould like to say that Emma darlows works tirelessly in the pursuit of a sale. She gets results through hard work and great knowledge of her market. Could not recommend more highly
Dear Lee Smith, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents.
1/5
TrustpilotI wouldn’t use them again they seem to…
I wouldn’t use them again they seem to be on the side of buyers not the people they’re representing .
5/5
Trustpilotacknowledgement for Chloe Hutchings
This review is an acknowledgement for Chloe Hutchings for her brilliant customer service. Chloe promptly informed me of a particular issue that needed to be addressed. Separately to this I required some urgent information which Chloe provided within the hour! I’m very impressed with the service provide, Chloe very much relived what could have been a stressful situation.
5/5
GoogleLooking to buy and Adam (Robjohn) really helped. First time buyer and he was quick, responsive and efficient. Well informed and no pressure.
Dear Anon, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst buying your property.
5/5
TrustpilotI was very happy with Tanya she got all…
I was very happy with Tanya she got all the stuff that I asked for sorted out so less stress for me so 10 out of 10
Dear Gareth Morgan, Thank you for leaving such great and detailed feedback about your experience with Darlows Albany Road (Lettings). Thank you again for your 5 star rating!RegardsDarlows Albany Road (Lettings)
5/5
GoogleWe received fantastic service from Darlow's and it's team, special mention for Emma who took us through every step and kept the communication between all parties at a high standard. Cheers
Dear Gurdas Patwal, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
TrustpilotAdvisor was very fast and even had a…
Advisor was very fast and even had a lovely conversation.
5/5
GoogleAn excellent service from beginning to end. Kept up to date and informed throughout the process. Professional manner. We have found the service excellent, professional and honest, many thanks.”
Dear Agata Drogon, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents.
5/5
GoogleGreat experience so far with Bethan Powell who is assisting me with an ongoing house purchasePositiveProfessionalism
Thanks for your feedback Charlie
5/5
TrustpilotI had an unexpected situation that…
I had an unexpected situation that popped up I phoned and Louise pugh answered my call and I just want to say she was fantastic and sorted everything out for me thanks again Louise x
5/5
Googlevery efficient sales effort from marketing through to completion for my recent property sales. I would recommend the Rumney team at darlows to anyone who requires professional, local advice & service.
Dear Dave Blackmore, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney
5/5
GoogleWe had a great experience with Rachel- she helped us find our first home, and was helpful and patient throughout the process. Would highly recommend working with Darlows!
Dear Megan Jevin, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thanks again for taking the time to leave us this information about your recent visit. Take care!
5/5
GoogleBrilliant service from Adam.
Thanks for your feedback
4/5
TrustpilotGot through eventually
Got through eventually, but Zara was very helpful
5/5
GoogleWith Help from Shauna at Darlows, I have managed to find the perfect property! She has been fantastic! Would definitely recommend using Darlows Rumney, Shauna in particular.
Dear Michael Neale, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. Darlows Rumney
5/5
GoogleLooking for a buy to let property and Rachel in Darlows help me a lot in shortlisting and viewing the properties. Great help! THANKS!
Dear Terry Chuan He, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents. We hope to see you soon!
5/5
GoogleRachel showed me some properties last week. Very professional and polite. Knowledgable about the area and properties. Would highly recommend using them. Paul Bradbury.
Dear Paul Bradbury, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Platinum.
