5/5
TrustpilotGreat service and consideration of the…
Great service and consideration of the smaller details to help all parties. Very impressed with the time spent ensuring a great experience. Thank you!
Trusted Agent profile · Cardiff
Darlows Cardiff reviews
★★★★★
936 reviews across 4 platforms
782/784 Newport Road, Rumney, Cardiff, CF3 4FG
Darlows's office in Cardiff, at 782/784 Newport Road, is rated 4.6 out of 5 across 936 reviews on four platforms, including 583 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
583
Reviews on Google
This office
9
Reviews on Facebook
This office
1
Reviews on Yell
This office
343
Reviews on Trustpilot
Business-wide
Awards
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent service
As a buyer, I received excellent service from Louise at the Merthyr Tydfil branch.
Agent replied · 10 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleEmma has kept us up to date and well informed at all stages of the process. Providing a friendly and professional service.
Agent replied · 11 June 2024
Hi Vitori Cartwright, thank you for taking the time to leave a review for us at Darlows Rumney. We're happy we could meet your expectations!
5/5
GoogleShauna dealt with our viewing, queries and negotiations with ease. Arranging additional viewings and given plenty of time during these.
Agent replied · 11 June 2024
Dear Rachel Rundle, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
TrustpilotJudith at Tonypandy Darlows sold my…
Judith at Tonypandy Darlows sold my house in just a week!Says it all really, and so professional at it too.
Agent replied · 10 June 2024
Hi Heather, we are very happy to have provided you with such a positive experience! Thanks again!
1/5
Trustpilotthe hell
Darlows its like a cake good decoration from outside but from the inside just close your sens as its...aim still chasing for small normal basic things but no heart in that place.but promise I will knock them down by law.save your life by not open their door.
5/5
GoogleGreat service from Emma over the last few years, very helpful and imformative. Look forward to doing business again!
Agent replied · 11 June 2024
Dear Luccia Wilson, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleI have been delighted with the service provided by Emma at Darlows Rumney, and couldn’t recommend her highly enough!
Agent replied · 11 June 2024
Dear Nick Lemos, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
TrustpilotAs always excellent service from…Cliff and Sarah Spanswick
As always excellent service from Darlows. The team are working remotely from home during these unprecedented times and Michael Tustin always gets back. Received a maintenance request this morning for a white goods repair - business as usual it seems. Thank you for looking after us and our properties.
5/5
TrustpilotThanks
A very professional and friendly service provided, Tayah especially went out of her way to help.
Agent replied · 10 June 2024
Hi Steve Payne,We're pleased to see the 5-star rating you left for us. Please let us know if there is anything further we can do to help!RegardsDarlows Albany Road (Lettings)
5/5
GoogleIn the process of buying a property through Darlows - Adam and Tom have been brilliant so far. Very helpful and quick to respond to any queries
5/5
GoogleGreat service from Rachel who always keeps me up to date with new properties on The market m.
Agent replied · 11 June 2024
Dear N. Meredith, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We hope to see you soon! Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleMet Rachel , lovely friendly, professional and very knowledgeable . An asset to your organisation . Thank you
Agent replied · 11 June 2024
Dear Penny Chapman, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents. Thank you again for your star rating! Regards Darlows Rumney
5/5
TrustpilotExcellent service from several staff at…
Excellent service from several staff at rental dept.Good feedback tenants found really quickly would definitely recommend
Agent replied · 10 June 2024
Dear Russell, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
GoogleGreat service from Rachael at Darlows while purchasing my first home. I would highly recommend. Thanks again
Agent replied · 11 June 2024
Dear Sian Hurley, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
TrustpilotGeneral information
Excellent customet service from Hollie, very informative & helpfull.I will be back in touch in the future.
5/5
GoogleGreat service , Rachel as been brilliant keeping us upto date with our purchase
Agent replied · 11 June 2024
Dear Phatdaibulls Jenkins, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
TrustpilotZara Lawes dealt with our query very…
Zara Lawes dealt with our query very promptly and efficiently. Great work. thank you.
Agent replied · 10 June 2024
Andrew Fiddes, we are glad we could help! If you ever need anything else from us, please feel free to give us a call. Have an awesome day!
5/5
TrustpilotSpoke to a lovely lady called Hayley
Spoke to a lovely lady called Hayley, excellent customer service! Very understanding and courteous.
Agent replied · 10 June 2024
George Morris, we're happy you found our staff to be so supportive during your experience here at Darlows Albany Road (Lettings). Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
TrustpilotChristine from Darlows Estate…
Christine from Darlows Estate agent,very friendly,prompt. Christine Ensured the delivery of properties to purchase., we're presented to me seamlessly and based on the specifications provided.
5/5
GoogleAmazing customer service by Rachel and all the team thanks so much for all your help :)
Agent replied · 11 June 2024
Dear Sian Williams, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
TrustpilotWe have had excellent customer service…
We have had excellent customer service from Chloe, she has been very helpful and understanding.Everyone who I have dealt with in Darlows have been very helpful, Nicole in helping us find our home, Chloe, Ollie and Gareth in helping with the maintenance issues.
5/5
TrustpilotTenancy inspection - 5 Star
Tenancy inspection carried out by Sam McAllister, extremely friendly and professional. Awesome service
Agent replied · 10 June 2024
Good morning,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
TrustpilotVery efficient
Very efficient, friendly and helpful. Affordable fee to move and very flexible.
Agent replied · 10 June 2024
Dear Philippa John, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Darlows Cardiff
Has Darlows won any awards?
Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Platinum.
