Trusted Agent profile · Cardiff

Darlows Cardiff reviews

★★★★★ Excellent

936 reviews across 4 platforms

782/784 Newport Road, Rumney, Cardiff, CF3 4FG

Part of Darlows, see every office.

Darlows's office in Cardiff, at 782/784 Newport Road, is rated 4.6 out of 5 across 936 reviews on four platforms, including 583 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

583

Reviews on Google

This office

Facebook logo

4.1 / 5

9

Reviews on Facebook

This office

Yell logo

1.0 / 5

1

Reviews on Yell

This office

Trustpilot logo

343

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Awards

The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Cardiff office, from every platform, shown as written. First names only.

5/5

Trustpilot

I have just renewed my tenancy

I have just renewed my tenancy. It was so easy and went smoothly. The lovely Tayah was very helpful and professional. Couldn’t ask for better.

Marie-Celine · 18 August 2020

1/5

Trustpilot

Cowboys in Darlows Canton

Sold a flat through Darlows Canton. Exceptionally unprofessional, poor advice, poor management, poor communication. Really wish I’d used anyone else.

Ian · 20 June 2023

Agent replied · 10 June 2024

Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you

4/5

Trustpilot

Good service

Ollie Hussani was very helpful and dealt with my query professionally. He quickly liaised with the tenants and came back to me, thank you.

Sahir · 11 August 2020

5/5

Google

Dealing with Shauna at Darlows has been a really good experience nothing was too much for her. Her professionalism was next to none and the rest of the team were also great help to us in having an offer excepted on our purchase.

Kirsty · 11 June 2019

Agent replied · 11 June 2024

Dear Kirsty Evans, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents

5/5

Google

Very attentive service. Feel they are trying their best to find us the right property

Craig · 13 October 2023

Agent replied · 11 June 2024

Thank you for the kind words Craig. Was there anyone in particular in the Rumney branch that helped assist you?

5/5

Google

Emma at Rumney Darlows has been a great help with selling our property. She has always given a professional tour of my house to the potential buyers which we are very thankful for.PositiveResponsiveness, Quality, Professionalism, Value

Zoltan · 10 June 2021

Agent replied · 11 June 2024

Thank you for taking the time to give us your feedback

5/5

Google

Popped into darlows, for information, for me and my partner, both first time buyers Staff were amazing, we knew what we had to do from the help of the friendly staff, Tara and Rachel both amazing We just need to save now cheers guys

Hazel · 13 June 2018

Agent replied · 11 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Had a meeting with Shauna regarding properties in the area she was very informative and seemed to know everything about the area. Shauna also introduced me to Tara the mortgage advisor all in all a very pleasant experience will definitely be back

Jacob · 11 June 2019

Agent replied · 11 June 2024

Dear Jacob Davison, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We hope to see you soon!

5/5

Trustpilot

Sam and Lisa are truly the nicest most…

Sam and Lisa are truly the nicest most professional Estate agents that I have had the pleasure of dealing with in all my years of buying and selling properties. Forget all the double barreled Cardiff estate agents just trust Sam and Lisa.

Peter · 27 May 2019

Agent replied · 10 June 2024

Peter, Thank you for such a lovely review, it was a pleasure to work with you. If you need any help in the future you know where we are. Darlows Llanishen

2/5

Trustpilot

agents are agents

Sugar coating every sentence might give you a false sensation of interest and attention. Don't let this fool yourself. Agents just care about selling at the highest price for the highest commission. Darlows is nothing but a good example

JuanMa · 24 July 2020

Agent replied · 10 June 2024

We are sorry to hear about your experience, please can you email more details to help@darlows.co.uk and our team can look this further?Regards,Darlows

5/5

Trustpilot

I have found the Darlows team Very Helpful

I have found the Darlows team very efficient. Zara has been especially helpful over the last few months despite the difficult conditions.Thank you

Dawn · 20 July 2020

5/5

Google

Emma at Darlows was a pleasure to deal with, always friendly with a no pressure attitude so we always felt at ease. She always kept us up to date with anything we needed to know. Thank you for all your help and understanding!

Jonathan · 11 June 2018

Agent replied · 11 June 2024

Hi Jonathan Dobson, thank you for taking the time to leave a review for us at Darlows Rumney. We're happy we could meet your expectations!

5/5

Google

So far so good with Darlows. We have been dealing with Rachel Addis and she has been fantastic so far. We are yet to find a property but I have every faith that Rachel, and Darlows will find us the perfect family home.

Danielle · 11 June 2018

Agent replied · 11 June 2024

Dear Danielle Young, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents

1/5

Trustpilot

Very bad communication from lettings…

Very bad communication from lettings team. We may have been young but definitely shouldn’t have been taken advantage off. Would definitely not recommend to anyone. It’s all about money with them rather than helping.

No · 3 August 2021

Agent replied · 10 June 2024

Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you

5/5

Google

very,very friendly and helpful and although rushed off his feet took the time to liaise with me direct.

Sheila · 12 June 2023

Agent replied · 11 June 2024

Hi Sheila, Thank you for your kind feedback!

5/5

Google

Great agency and very helpful Best experience (bought notvonlybone house) and my best agent Adam Robjohn! Thank you

Luska · 12 June 2023

Agent replied · 11 June 2024

Hi Luska, Thank you for your kind feedback!

1/5

Google

The worst experience I ever had, they lying and attending at the property late, very unprofessional manner towards customers, the lady who supposed to show the property didn't even bother herself to come to the property and stayed outside, 👎👎👎👎👎👎 …

Mina · 13 June 2019

Agent replied · 11 June 2024

Dear Mina Kia, We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. We hope to hear from you soon so we can resolve your issue as quickly as possible. Branch Manager, Darlows Rumney estate agents

5/5

Google

Emma showed us around a couple of properties and was extremely knowledgable and helpful. She is very professional in her manner and was efficient in contacting us regarding offers and details. We wouldn't hesitate in purchasing our next investment through Emma.

Switchback · 11 June 2019

Agent replied · 11 June 2024

Dear Switchback Properties, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.

5/5

Google

I recently sold a property through Darlows in Rumney. Rhys and Shauna at the branch were extremely helpful, professional and quick to respond to all my emails and calls. The overall process went very smoothly and I would highly recommend this estate agents.

Andrew · 11 June 2017

Agent replied · 11 June 2024

Dear Andrew Francies, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney

5/5

Trustpilot

Zara Lawes was extremely helpful…

Zara Lawes was extremely helpful answering all my questions when my tenant moved out without settling the money they owed

Marie-louise · 12 October 2020

5/5

Google

Emma , Rachel and Shauna have been amazing . Always keeping me updated with the process of selling my house. Really friendly and welcoming . I would definitely use Darlows again thank you very much . X

Charlotte · 10 June 2020

Agent replied · 11 June 2024

Dear Charlotte Burgess, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you again for your star rating! Regards Darlows Rumney

5/5

Trustpilot

Absolutely Amazing service from Zara

Absolutely Amazing service from Zara! Helped us move into our first home so fast and went so smoothly, even rang to check up on us and to see if everything is ok with the property! Highly recommend!

Carys · 4 June 2020

Agent replied · 10 June 2024

Carys Parfitt, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

5/5

Google

I received a superb service, Darlows in Rumney sold the house quickly, hassle free and for the full asking price. Both Emma and the Branch manager made sure the sales process has been very smooth, always keeping me updated. Highly Recommended

Jobs · 11 June 2018

Agent replied · 11 June 2024

Dear Jemin Popat, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.

5/5

Google

I had a good expereince dealing with a very professional estate agent "Adam Robjohn' which leads me to purchase a property that I always wantPositiveQuality, Professionalism

Riad · 12 June 2022

Agent replied · 11 June 2024

Thanks for your feedback

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Darlows Cardiff

Has Darlows won any awards?

Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Platinum.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.

What do you need help with?
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