Trusted Agent profile · Cardiff
★★★★★
936 reviews across 4 platforms
782/784 Newport Road, Rumney, Cardiff, CF3 4FG
Part of Darlows, see every office.
Darlows's office in Cardiff, at 782/784 Newport Road, is rated 4.6 out of 5 across 936 reviews on four platforms, including 583 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
583
Reviews on Google
This office
9
Reviews on Facebook
This office
1
Reviews on Yell
This office
343
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleReally happy with our experience with Darlows. Adam Robjohn in particular has been extremely friendly, pleasant and professional. He has kept us well informed and is coordinating our purchase very efficiently.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Alex!
1/5
TrustpilotCHARLATANS-DARLOWS ALBANY RD
Anyone thinking of renting their property or needing to rent a property through Darlows should stay clear of them. Their service is worse than appalling and they never answer emails or telephone calls. They are a complete shower of charlatans who are happy to take money but do nothing in return. If they approach you then run like the wind in an opposite direction. You use them at your peril.
5/5
TrustpilotHad Darlows out to value my property…
Had Darlows out to value my property and I would like to say how impressed I was with Geraint who called and explained how you market properties different to other estate agents to gain the maximum price .. I will certainly reccomend him and Darlows
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleRecently purchased a property and dealt with both Shauna & Emma . Really excellent team at this branch. Very knowledgeable and proffessional regarding areas. Work really hard and both go the extra mile. Two very important staff . Definitely would recommend Darlows Rumney .
Dear Kevin Morgan, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney. Thanks again for taking the time to leave us this information about your recent visit. Take care!
5/5
GoogleDarlows helped me find my dream home. After searching the market for months I went to see Emma who found my perfect property. Tara then found me a fantastic mortgage deal which helped the dream become a reality! Thank you everyone at Darlows I’m completely over the moon.
Dear Danielle Alsept, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleCurrently working with Emma and the staff to sell my brothers house and cannot praise them enough. Nothing is too much trouble and as soon as I ring Emma with a problem she is on it. Thanks so much. Would reccomend this agents for definite.😊 …
Dear Cheryl Coe, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Dear Cheryl Coe, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
Trustpilotdarlows merthyr
I have dealt with louise Pugh on many occasions, she has helped us out quick and easy with no hassle, shes always there to help, always had good experience with darlows, brilliant service.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleRecently have been in the process of purchasing a property. I was in contact with Bethan Powell and all of my queries & questions were dealt with in a quick and professional manner.
Thank you for your feedback Tom
5/5
GoogleThomas showed me a lovely property and was great, he answered all my questions and just had a good vibe. Contact with the company has been quick and easy so I would recommend.
Thank you for the feedback Ellie 😄 …
5/5
GoogleWe are very happy how Ema jones is dealing with us . She is happy to help and giving us advice on best of knowledge. Professional and excellent services we highly recommend .PositiveProfessionalism
Thanks for your feedback Panna
5/5
GoogleExcellent service from Jack turco over the phone. Very professional and informative. Helped book viewings on more than one property after relaying information on properties and sending further information by email. Great job.
Thank you for your kind feedback Michael!
5/5
TrustpilotIssues during Covid
During this Covid situation I have had some issues with the property, so sent an email not sure if I’d get a response. Well I was wrong I received a phone call back from Chloe who was polite professional and caring. She was more than helpful in doing her best to sort out the issues for me. Just from that conversation I can tell what a lovely lady she is. Thank you for helping me
5/5
TrustpilotHelpful and professional service
Emma and Cai were helpful and professional at every stage of the letting process, from initial enquiry to moving in day. Thank you very much.
5/5
GoogleGreat service from Shauna, professional, to the point and was very transparent with me. only issue about the sale was the vendors solicitor didn't exactly keep us up to date in terms of progress however shauna got them going and got everything back on track.
Dear Geraint Atkins, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. Darlows Rumney estate agents
5/5
GoogleRachel at darlows was really helpful in helping me find my new home. Would highly recommend to anyone to go to her. she was really professional and always made me feel at ease when asking any questions. Great service from Rachel and all at darlows!!
Dear Aysha Abdul, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. Darlows Rumney estate agents
1/5
FacebookWhere do I start except… AVOID.! They were nothing but unhelpful when purchasing through them, advertised a property dimensions incorrect! Rhys, Adam & Matthew are completely incompetent. Won’t go in to it but most definitely wouldn’t sell or buy a property through Darlows Rumney or Darlows in General! We are currently in talks with our solicitors due to their awful service!
1/5
YellAVOID AVOID AVOID
Where do I start except… AVOID.! They were nothing but unhelpful when purchasing through them, advertised a property dimensions incorrect! Rhys, Adam & Matthew are completely incompetent. Won’t go in to it but most definitely wouldn’t sell or buy a property through Darlows Rumney or Darlows in General! We are currently in talks with our solicitors due to their awful service!
1/5
Trustpilotlettings management team never answer the phone,
never answer the phone,never get back to youletting management team are never in the officeexperience of last 6 months
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleVery professional estate agents - Emma and Rhys have been great. Sold the house very quickly and Emma has taken care to find the right buyer. Excellent communication. I would use this branch again and highly recommend.PositiveProfessionalism
Thanks for your feedback
4/5
TrustpilotDarlows have been very helpful with me…
Darlows have been very helpful with me being able to renew my contract in my house share. They have been easy to get hold of during this difficult time with COVID and have been explained everything very well whilst renewing my contract.
Dear Kendall Corcoran, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Albany Road (Lettings)
5/5
GoogleI would certainly recommend any persons looking for a property to contact Emma at darlows I was given the heads up constantly on new properties coming to the market before they went on the internet. Thanks so much for all your help
Dear Chloe Jones, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
TrustpilotNot having a good experience with…
Not having a good experience with Darlows and my tenancy but Zara Lawes has been amazing and sorted my issue out as soon as possible.
5/5
TrustpilotI've been to many local estate agents…
I've been to many local estate agents looking to rent my first property and no one has helped me like the way Nicole has. As I have found the process confusing Nicole help break it down and made it a lot easier to process.
Dear Taryn King, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotJessica jones always keeps me informed…
Jessica jones always keeps me informed of any houses that are coming up for sale in the area I’m looking for , she is always polite when I speak with her over the phone .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Platinum.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
