Darlows Cardiff reviews

★★★★★ 5/5

Trustpilot

Prompt response and very professional…

Prompt response and very professional in delivering their services.

Daniel · 7 September 2024

★★★★★ 5/5

Google

Emma has been very helpful

Lee · 11 June 2019

★★★★★ 5/5

Google

Emma Jones of Darlows takes "House Hunting" quite literally. I have had more contact from Emma than all other estate agents combined, she appears to be working at triple the pace of any other estate agent I have spoken to. I have never felt so reassured. Thank you so much for your help!

Alex · 11 June 2019

★★★★★ 5/5

Google

Tom from Darlows have been amazing from helping me view a property to making an offer! He even checks up to see if any more assistance is required. Brilliant service.

Hannah · 10 June 2023

★★★★★ 5/5

Google

it has been massive pleasure to deal with Darlows Rumney. Very friendly and professional staff, quick and responsive. Bethan took us through procces of viewing/ buying property with extreme care and professional approach . Thank you, well recommendedPositiveResponsiveness, Quality, Professionalism

Dariusz · 10 June 2022

★★★★★ 5/5

Google

Emma Jones attended to me in the course of her duties, she is reliable, efficient, prompt and friendly. Also, able to understand what you are looking for in the search for property, which demonstrates her professional capability.PositiveResponsiveness, Quality, Professionalism, Value

Olusola · 10 June 2022

★★★★★ 1/5

Trustpilot

Agent from hell

I moved into a two bed townhouse in Cardiff with my sister back in November 2019, advertised as "professionals only".Prior to moving in, there had been a one month gap between tenants and I had negotiated in writing that the house would be professionally cleaned (outgoing tenant had three children) and that three of the rooms be re-painted.We arrived to a front garden stacked high with black bin bags which had clearly been there a month, and the windows were practically black.Upon entering the house, it was clear that NOTHING had been cleaned. The toilet was black, the cooker was covered in grease and the carpets were stained.To make matters worse, the previous tenant had not removed any of their belongings. Every draw was crammed with paperwork, wires and clothing. Baring in mind this was supposed to be a furnished property; both beds were broken beyond use, and the mattresses were absolutely revolting.The oven doesn't work, and when we first arrived, it was propped up on a wooden block which is a fire safety issue. Oh and the front door does not comply to the security standards set out with the insurer that they insist you go with.6 MONTHS ON, they finally removed the rubbish from the front garden after I put in a formal complaint.1 YEAR ON, I had to arrange for excess furniture and rubbish removal myself and deduct it from the rent.My formal complaint has been "lost" and no one ever replies to any email or phone call.NEVER AGAIN.

Emmelia · 16 January 2021

★★★★★ 5/5

Google

I found the whole team at Darlows fantastic! Really welcoming, friendly & helpful, whenever I needed to phone the branch during my sale each member was able to help! Shauna Broad: I can’t thank you enough, so efficient, hard working and so caring! Overall great experience selling with Darlows !

Victoria · 10 June 2020

★★★★★ 5/5

Trustpilot

Swift and supportive help

Cai has been extremely patient and helpful as a new tenant was secured for our flat. He has been unfailingly polite and has answered all our queries swiftly and thoroughly. Thank you.

Karen · 22 December 2020

★★★★★ 5/5

Trustpilot

I would like to give an enormous THANK…

I would like to give an enormous THANK YOU to Ms. Victoria H (Vicky) who has been exceptional in handling, extremely quickly, some issues we've been having a few months now. After little success, Vicky personally took on my complaint and within a week, took care of every single thing, keeping us updated every step of the way. It's the most meaningful help I've had in a while and she's honestly made up for the discouraging feelings we were having. Thanks a million!

Rahima · 19 December 2020

★★★★★ 5/5

Trustpilot

Spoke to Chloe

Spoke to Chloe, whom I must add is extremely approachable,has a friendly attitude, consistent and highly professional.Chloe alway's gave us regular updates, we are really pleased and would highly recommend Chloe and Darlows.

L · 4 September 2020

★★★★★ 1/5

Trustpilot

Appalling service!

Appalling service!I booked a viewing and travelled over an hour to view the property only to get a phone as I arrived that they had to cancel the house had sold!Did it sale that minute?Surely any viewings booked for that day would go ahead and the viewer made aware there had been an offer?

Astro · 4 May 2018

★★★★★ 1/5

Trustpilot

Do not use Darlows to manage your…

Do not use Darlows to manage your property! They do not answer the phone, return voice messages or respond to emails. Our property has been left with a rainwater leak which has effected the electrics since July. We were not informed of the leak and no one has been sent to repair as it was "not a priority" We have been trying to contact them for over a week but no response to any of our emails and no one has returned our calls. Appauling service.

Dear · 1 December 2020

★★★★★ 5/5

Google

Still not found a house but Darlows (Tom) will consistently send new houses and occasionally ring to check up on you which is needed when looking for a house

Meirion · 12 June 2023

★★★★★ 5/5

Google

I’ve viewed a few properties with Jack Turco who is patient and informative, still trying to find my dream home but would not hesitate to view with Jack again!

Hunar · 12 June 2023

★★★★★ 5/5

Google

Recent viewed a few houses with Thomas, lovely guy and very welcoming to every property we viewed, would highly recommend nothing is a bother and he will always help

Sarah · 10 June 2023

★★★★★ 5/5

Google

We contacted Emma Jones re a purchase we wanted to make. She was quick, thorough and professional. A pleasure to deal with and nothing hasbeen too much trouble. She is calming and reassuring to an anxious buyerPositiveResponsiveness, Quality, Professionalism

Chris · 10 June 2022

★★★★★ 1/5

Trustpilot

Very poor customer service

Very poor customer service. In my experience they only cared about our landlord and not I “tenant”. Before we moved into the house we were assured by Darlows that the landlord would fix everything that needed fixing in the house which included the damping. After moving in we discovered a lot of other things were faulty. This included the boiler, window and door locks not working. When I tried to get in touch with Darlows they respond a couple of times and when they finally did all the said was they weren’t liable and that we would have to talk to the landlord about it. Every time the landlord needed them to give me and information they would never fail to do that but they neglected our complaints. I wouldn’t recommend and I won’t never rent or buy a property through them ever again.

Jj · 26 October 2020

★★★★★ 1/5

Trustpilot

No communication skills

Happened now the second time in a row that we were booked in to view a house and we were let down by the agents. First time the agent did not show up and multiple members of the team lied to us this was the Cardiff branch, they stated that the agent is on the way while it turned out there was no booking at all and we waited for no one to come out for 20 minutes. The second time they have failed to notify us in time about that they cannot get access to the property to show it to us. This resulted in us taking half-day off from work for absolutely no reason. Needless to say, I cannot recommend the company at all and very happy that we did not sell our house through them and won't be buying anything that is being sold through Darlows. Big let down. Would have given 0 scores if I could for the unprofessional work. Also, that is not an excuse for no communication between team members that some work from home. Writing an email and paying attention should be the minimum skill for being able to work for a company like that.

Regina · 9 October 2020

★★★★★ 5/5

Trustpilot

DARLOWS

DARLOWS. A BIG shout out to kayleigh Its always hard when buying & moving but so far kayleigh is making that process very easy .keep up the good work A MASSIVE thankyou keep up the good work .See you soon in our new home.

Mr · 17 August 2021

★★★★★ 5/5

Google

My husband and I are first time buyers and have been using the services of Darlows in Rumney. We have mainly been working with Rachel Addis. She is very professional, always polite and friendly and willing to help. I would recommend her and Darlows Rumney to anyone the the housing market.

Sheila · 11 June 2019

★★★★★ 5/5

Google

Emma has proven to be fantastic and a great support for a first time buyer. She demonstrated great knowledge of the area and was always super engaged on every viewing. Clearly passionate about what she does and thanks to her, made Darlows our preferred estate agents for viewings.

Alex · 10 June 2020

★★★★★ 5/5

Trustpilot

Tristram was super helpful and…

Tristram was super helpful and sufficient when helping me with a property. Nothing was ever too much for him to sort out or help me with. A great asset to Darlows!

Jem · 20 August 2020

★★★★★ 4/5

Trustpilot

Great professional attitude

Great professional attitude from the staff at Darlows, good photos taken of a rental property I needed letting and good communication when they were contacting me. Only slight criticism is when I would try to contact them, not always possible. As I say, slight criticism, otherwise very friendly & efficient.

Sean · 25 June 2019