Trusted Agent profile · Cardiff
★★★★★
936 reviews across 4 platforms
782/784 Newport Road, Rumney, Cardiff, CF3 4FG
Part of Darlows, see every office.
Darlows's office in Cardiff, at 782/784 Newport Road, is rated 4.6 out of 5 across 936 reviews on four platforms, including 583 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
583
Reviews on Google
This office
9
Reviews on Facebook
This office
1
Reviews on Yell
This office
343
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
FacebookEmma Jones has been fantastic in helping myself and family in our house search. Highly recommend her service.
Dear Molly Webb, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. If you have any further questions, please give us a call. We''re always happy to help!
5/5
GoogleHad a viewing with Tom this morning, he was very helpful and friendly! As a first time buyer he put me at ease and made me feel like I could ask him anything and he was more than happy to assist :)
Hi Olivia, Thank you for your kind feedback!
5/5
GoogleI've made a couple of viewings with Darlows Rumney in the last few months. The housing market is extremely stressful at the moment, but the agents here are a great help, in particular I've been shown 2 properties by Tom and his honest advice and local knowledge has been a fantastic help
Thank you very much for the feedback Jonathan!
5/5
GoogleEmma Jones : I am delighted to leave an excellent review for Emma. She projects an efficient professional level of customer service and I would not hesitate to recommend her. The reason I chose Darlows to handle this sale was because of the exemplary way Emma dealt with the purchase, of this same property, 4 years ago for me. Regards, David Cross.
Dear David Cross, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleSold my house with Darlows Emma and Rhys were both a great help , would highly recommend .
Dear Matthew Miller, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
GoogleAlways very helpful. Been looked after By Tom Williams who has been very professional and patient throughout my property search. Can’t recommend Darlows and Mr Williams enough.
Thank you for your kind words about Tom, Oliver! We look forward to getting you into your dream property very soon!
5/5
GoogleRachel was a pleasure to deal with and went above and beyond. I would highly recommend
Hi Michelle Griffiths, we are very happy to have provided you with such a positive experience! Hi Michelle Griffiths, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
5/5
GoogleEmma Jones of Rumney branch has been dealing with my purchase. She has shown complete professionalism empathy and nothing was too much trouble even though she was acting for my vendor. She was very helpful and steered me every step of the way. I would nt hesitate to use Darlows or reccomend them if i or anyone else was looking to sell their property
Dear Joanne Flynn, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleCurrently buying a property with Darlows rumney. Adam facilitating the process. Its my pleasure to have Adam dealing with the process, since the start he has been amazing, very helpful and professional. my best regards to him and the rumney team.
Hi Javed, Thank you for your kind feedback!
5/5
GoogleRachel @ Darlows Rumney was very helpful and knowledgable whilst guiding through the buying process.
Dear Chris Thorne, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney. We wish you all the best for the future in your new home. Darlows Rumney estate agents
5/5
GoogleI have received outstanding service from both Tom and Rhys at Darlows and would hardly recommend them
Hi Caroline, thank you so much for the feedback it very much appreciated. Take care.
5/5
GoogleAdam Robjohn has and has been going the extra mile to help me find a home. So far dealing with Darlows has been a pleasure which is all down to Adam. Looking forward to completing a purchase with them!PositiveProfessionalism
Thanks for your feedback Arron
5/5
GoogleThe team at the rumney office of darlows are fantastic - Emma jones was brilliant at discussing expectations on selling price and once I had sold, the paperwork was ready to go. Really slick and efficient. Rachel and Rhys also helped and I sold my house at the amount I wanted. Really great service. Would recommend the service to anyone looking to sell.
Dear Julie Woodham, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
TrustpilotExcellent Service
Many thanks to Emma and Cai for the excellent service I had from them finding the right tenants for my house that I have now rented out. Both were so helpful and both really nice.I would recommend Darlows can’t fault them
5/5
GoogleRachel is really efficient. ... nothing to much trouble a credit to Darlows...
Dear Janet Rodrigues, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you again for your star rating! Regards Darlows Rumney
5/5
TrustpilotThanks for Chloe’s support, guidance and friendly customer service.
Chloe was friendly and gave excellent, knowledgeable advice to me yesterday when I contacted the letting department at Darlows. As a landlord it is reassuring to have someone who can support and guide you. Thanks Chloe, you’re a credit to the company.
5/5
GoogleDarlows, Rumney marketed our house in Marshfield in November 2016. Within 3 days of the photos going live on their website and after the 2nd viewing - the house was sold. It took 8 weeks from offer to completion, therefore a very smooth and easy transaction. The staff are helpful and friendly and I would recommend the agency for any potential property sellers.
Dear Sioned Weeks, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We hope to see you soon!
5/5
GoogleWe recently viewed a couple of properties with Darlows Rumney Estate Agents. The whole team were always professional and courteous. The agents who accompanied us to the properties, Emma Jones and Adam Robjohn, were punctual, informative and smartly dressed as well as being very helpful and approachable.PositiveProfessionalism
Thanks for your feedback Ceri
5/5
TrustpilotGreat Service
I use Darlows as my letting agency They have always been very helpful and timely in their communications with me. Sam McAllister recently carried out a check at the property and he was very polite, professional and helpful when I met him. I have used Darlows for a few years now and am happy to continue to do so.
Good Morning,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
GoogleI had the wonderful Emma as my agent from Darlows. Up to my meeting her I had no trust in any agents in understanding my wants and needs (no relation to my brother previously being an estate agent, honest). Emma very quickly found a place that fitted everything I wanted and within budget. Very helpful and responsive. Thanks again
Dear Mark Bailey, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
TrustpilotThat bit more
Was looked after by a young lady called Hollie So helpful about the property and the local area.
5/5
GoogleAdam was particularly helpful and communicative throughout the entire process, keeping me up to date with current state of things.
5/5
GoogleEmma helped myself and partner find a house and come to a deal within an hour of seeing the house. Emma has made this process of buying a home very easy and let us visit the home to measure up and design the house whilst processing.PositiveProfessionalism
Thanks for your feedback Rhys
5/5
GoogleReceived an excellent service from Emma Jones . From day one she was a pleasure to deal with. Can’t thank you enough for all your support through my first time purchase. Very informative and professional and kept me up dated with the process. Thank you so much once again.PositiveResponsiveness, Quality, Professionalism
thanks for your feedback
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Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Platinum.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
