Trusted Agent profile · Cardiff
★★★★★
936 reviews across 4 platforms
782/784 Newport Road, Rumney, Cardiff, CF3 4FG
Part of Darlows, see every office.
Darlows's office in Cardiff, at 782/784 Newport Road, is rated 4.6 out of 5 across 936 reviews on four platforms, including 583 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
583
Reviews on Google
This office
9
Reviews on Facebook
This office
1
Reviews on Yell
This office
343
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
1/5
TrustpilotTerrible company
Terrible company. All they do is push their mortgage at the end of every conversation even though I blatantly told them I had used a personal broker. They've also gamified the system so that people who don't have a mortgage through them aren't given priority on viewings and open house offers. No sense of the individuals experience seeking their dream home just naked capitalism.
5/5
Google1st class service will use darlows to sell my house if I decide to thanks Rachel for very helpful advice and great local knowledge.
Dear Ann Taylor, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you again for leaving us this response!
5/5
TrustpilotGreat customer service
Great customer service. Had our renewal sorted and organised very quickly by Lauren Keirle.
Thank you for your lovely review for Lauren, She will be pleased that you are happy with her service. Thanks Cardiff Property Management.
5/5
GoogleGreat service from the Rumney office in the sale of our house and search for our new house. Adam Robjohn in particular has been great to work with - kept us in the loop at all times, has been friendly and approachable, and was able to take us to view a house promptly on enquiry.PositiveResponsiveness, Quality, Professionalism
Thank you for your kind feedback Mia!
5/5
GoogleThanks to Emma jones for the brilliant customer service and great help i received all round. Would definitely recommend!!.
Dear Steven Gadsden, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleMy valuation enquiry was recently handled by Shauna Broad. Her approachability, expertise and guidance was much appreciated. Thanks Shauna!
Dear Jake Mcdonald, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We hope to see you soon!
5/5
TrustpilotI want to thank Zara for being a great…
I want to thank Zara for being a great professional and helping me in these turbulent times. Thank you.
Dear Antonio Canales, Thank you for leaving such great and detailed feedback about your experience with Darlows Albany Road (Lettings). Thank you again for your 5 star rating!RegardsDarlows Albany Road (Lettings)
5/5
TrustpilotLouise was so professional…
Louise was so professional she has dealt was any problems I had we so much ease. Thank you for all your help.
5/5
TrustpilotVery quick sale - one happy customer.
I just sold my house through Darlows. Had an excellent service first from Livvy and then Natalie. we opted for an Open Day and that was a huge success, with an extremely quick sale. The exchange itself took a little while but I was kept informed throughout of any issues and despite this it was stress-free. I would highly recommend Darlows and would certainly use then again. Thank you ladies
Dear Phil Horrell, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Thank you again for your star rating!RegardsDarlows Caerphilly
5/5
GoogleGreat service, emma Jones was extremely helpful and nothing was too much trouble, highly recommend for professional, caring service 👍 …
Dear Nicola Oates, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleAll the staff are great here especially Emma. Shes always happy to help and always updates us as soon as she can.
Tom Chapman, we are so pleased you enjoyed your visit to Darlows Rumney!
5/5
GoogleQuite simply Mission Impossible. In the space of 5 weeks Charlotte Wainwright worked relentlessly to get me from agreeing upon a mortgage in principle, to completing on my new house. I am certain that without Charlotte's determination and particularly her persistence with solicitors (who work at a different pace), there would have been no way I would have got the keys in hand in time. Outstanding work and customer service.
Dear Philwelsby, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
1/5
TrustpilotStay away from Darlows and Spicerhaart
Stay away from Darlows and Spicerhaart. They are horrendous at managing properties and tenancy agreements.They don’t care if you have no electric or damp or heating. The 5 years they managed our rental property they caused immense amounts of stress. The advisors they have working for them are utterly clueless.They’ll never return your call or answer emails. Stay away.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleA huge thanks to the ladies of Darlows, Rumney, super big thanks to Emma for her excellent communication and help.
Dear Benny Owusu, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
TrustpilotOutstanding service
Outstanding service! Emma has been amazing and really helped me through a difficult move. Really recommend. Thank you
Dear Joanne Wood, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleThis review is about Amelia- very professional, compassionate and lovely agent. She is a good listener and does her best to assist clients. Amelia should be recognized and rewarded by the company. Thank you very much!
Thank you very much for your kind words. I am sure Amelia will appreciate them.
5/5
GoogleEmma Jones has recently shown me a property which resulted in me making her an offer. She was very professional & equally personable, extending me the time to discuss my background, needs and affordability. She signposted me to help with acquiring a mortgage. Essentially she went above & beyond. Happy Customer here 😀 …
Thanks for your feedback Becca
5/5
GoogleEmma was very friendly very helpful and would recommend her to anyonePositiveProfessionalism
Dear Dina, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
GoogleShauna Broad: Shauna showed me some properties that match exactly what I'm looking for and provided excellent service. She is lovely to speak to and has a great local knowledge of not just Rumney but also the surrounding areas. She kept me well informed and referred me to a mortgage advisor in bramch who gave me valuable help with my financial options. Highly recommended!
Dear James Kempton, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thanks again for taking the time to leave us this information about your recent visit. Take care!
5/5
GoogleI feel so comfortable that me and my family are very pleased with involvement & support throughout the selling process, Emma jones herself made sure to provide the best convenience and satisfaction for both sides (viewers and us ), I do appreciate your both yourself and Rhys ‘s hard work , very perfection people , I do recommend to people to choose your state agency, Many thanks xxxx
Dear Akram Mahdavi, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents.
5/5
GoogleIt’s been a long road selling the house but this process has been helped massively by the support and professionalism of Emma. Through the whole process, she has responded to every enquiry, put up with my many questions and emails and given excellent advice at every stage. I would not hesitate to recommend her services and the Darlow’s Rumney branch as a whole. Thanks again Emma!
Dear Jedi Tun, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents.
5/5
TrustpilotAs a landlord I have used Darlows for a…
As a landlord I have used Darlows for a number of years and found that Joanne Davies who handled my properties was excellent and very efficient, I am sad to see her leaving the company and wish her all the best.
5/5
GoogleFor many reasons I had concerns about the sale of my property but Emma Jones has worked with me to find a buyer. Emma has great knowledge of the market, is professional and is personally guiding me through my sale - all of which I am grateful for. I highly recommend.PositiveResponsiveness, Professionalism, Value
Thanks for your feedbaack
5/5
TrustpilotMany thanks to Belinda and the gang at…
Many thanks to Belinda and the gang at Darlows in CwmbranAll hiccups finally resolvedSale finalised today
Dear Mari Wood, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Kind RegardsBelinda Darlows Cwmbran estate agents Dear Mari Wood, T
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Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Platinum.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
