Trusted Agent profile · Cardiff
★★★★★
936 reviews across 4 platforms
782/784 Newport Road, Rumney, Cardiff, CF3 4FG
Part of Darlows, see every office.
Darlows's office in Cardiff, at 782/784 Newport Road, is rated 4.6 out of 5 across 936 reviews on four platforms, including 583 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
583
Reviews on Google
This office
9
Reviews on Facebook
This office
1
Reviews on Yell
This office
343
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotVery kind
Very kind, polite and extremely helpful 10/10 would recommend Sam McAllister to anyone lovely guy and extremely professional I look forward to working with him in the future.
Dear Hayen,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
GoogleBoth Jack and Adam is helpful and enthusiastic on the valuation and viewing process👍🏻 …
Thank you for your kind feedback Paul! 😊 …
5/5
GoogleTom was great when communicating with during my property search and offering advice.
Hi Ioan, Thank you for your kind feedback!
5/5
GoogleThis is a fantastic branch of Darlows. Emma (senior negotiator), Tara, Rachel and the rest of the team was really friendly and professional. They will take as long as it needs to understand your current financial position and personalise an investment that’s just right for you. Whether you are a first time buyer or are looking to build your property portfolio, this is the place to go. Highly recommend their services to everyone.
Dear Ismail Alacayir, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents.
5/5
GoogleJust about ready to move a few problems along the way but all sorted now thanks to Emma and the team at rumney branch. Great service from Emma especially.
Hi Gary Corp, thank you for taking the time to leave a review for us at Darlows Rumney. We're happy we could meet your expectations!
5/5
GoogleHad a viewing on a lovely 3 bed house today with Thomas Williams. He was great! Knew information about the local area and could answer all our questions. Thank you 😀 …
We are pleased to hear that Tom was helpful! We wish you all the best in the future!
5/5
TrustpilotExcellent customer service.
Excellent customer service from Georgia. She was efficient and helpful and our issues were sorted that same morning. We couldn't of asked for more.
5/5
GoogleAs an investor I’ve bought a few properties from Darlows Rumney and Shauna, Rhys and the team at Darlows are always a pleasure to deal with. Thanks!
Dear Sion John, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleGreat service from everyone at Darrow’s, Emma has been great during the sales process, really easy to talk to and explained everything really clearly. Would definitely recommend.
Dear Rhiannon James, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleHaving met Emma on several different appointments over the past few months I must say how very professional she has been throughout. Her knowledge has been perfect on each and every property we have viewed , her punctuality has been to her credit also . If every buyer or seller gets the same service we received she will be busy for a long time to come . Well done , a valuable asset to Darlows
Dear Catherine Jones, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
1/5
TrustpilotLANDLORDS AVOID AVOID AVOID DARLOWS…
LANDLORDS AVOID AVOID AVOID DARLOWS ALBANY ROAD who have their property management in Newport . they take you money, dont answer eamils or calls and you basically will end up managing the property yourselves. They are really useless . Been with them for about 6 months and they are really incompetent .
Hi Naheed, I am sorry to hear you have been having issues with the property management team. Please reach out to myself via kate.benjamin@haart.co.uk and I would be happy to discuss things further with you.
5/5
GoogleHad a viewing on a lovely 3 bed house today with Thomas Williams. He was great! Knew information about the local area and could answer all our questions. Thank you 😀 …
We are pleased to hear that Tom was helpful! We wish you all the best in the future!
5/5
GoogleThank you Emma Jones your a star professional service confident and well informed of the area we would certainly recommend Darlows Estate Agents Rumney
Dear June Coughlan, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleWe are so thankful to Emma from Darlows, Rumney for helping us find our first home. She has kept us posted every step of the way and has been great support in ensuring we have a smooth sailing process. We couldn’t have been more fortunate to have had her providing such a great service. So friendly and accommodating, nothing is ever too much of an ask. She is a credit to Darlows.
Dear Hannah Ford, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleQuick, efficient and very helpful considering i’m a first time buyer. Shauna made the process easy and was very knowledgeable about the local market 👍🏼 …
Dear Luke Ford, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We are very happy to have provided you with such a positive experience!
5/5
GoogleThank you Emma for helping me and my partner buy our first home! The whole team were so friendly and very helpful! Thankyou darlows rumney team!
Dear Victoria Carroll, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. If you have any further questions, please give us a call. We're always happy to help!
5/5
GoogleEmma has been fantastic in the sale of my house would recommend her to anyone and would definitely use in the future should I need to.
Dear Justine Harris, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you again for the great review!
5/5
GoogleEmma was professional, explaining everything to the point, with a warm welcome. She made me feel extremely confident with the services Darlows can offer. Thank you.
Dear Clare Ingram, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
TrustpilotDarlows: tip top service!
Darlows have provided me with excellent Customer Service recently, when the charming Nicole (who completed all the letting paperwork for me in an alarmingly efficient manner!) brought the first prospective tenants to view on saturday; within 45 minutes they had agreed to take the place on a 12 month term - what could be better?Seriously impressed with the whole team, and my grateful thanks to them for all their efforts behind the scene.
Dear Susan, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotNicola @darlowsmerthyer
Used Nicola through darlows merthyr highly recommended company she was so amazing through the journey of renting Nicola I can't thank you enough you went out of your way to make sure this house was ready for me and my new life darlows should be glad to have such a credit to their team ..I will use your company and Nicola if she's on board and suggest others follow thanks so much nic
Dear Leon, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotDarlows lettings merthyr
Fantastic service from Darlows Lettings Merthyr. From the initial viewing Nicole was helpful, polite and extremely friendly. Thanks for a smooth and fast process definitely recommend
Dear Laura Merriman, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We appreciate your kind words and look forward to helping you again in the future.Darlows Lettings Merthyr Tydfil
5/5
TrustpilotFaith Restored.
Jada was fabulous, totally restored our faith in the viewing and purchase process. Very efficient responses to queries and questions. The photographs of the property and gardens were also very accurate.
5/5
GoogleShauna Broad, our Sales Consultant kept us informed every step of the way and was always helpful and cheerful . . thanks Shauna!
Dear Alison Meredith, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property We hope to be of service to you again in the future. Best wishes, Darlows Rumney .
5/5
GoogleEmma was great at keeping us updated with information, she chased solicitors weekly for and helped to clear up outstanding issues we had.
Dear Carrie Marks, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Darlows won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
