Darlows Cardiff reviews

★★★★★ 5/5

Trustpilot

Jess

Thanks to Jess I'm on the way to purchase a lovely home. I received great communication and can happily report I'm pleased with the service. Jess is a natural with people and leaves you feeling you are in capable hands with Darlows. Thanks

Gez · 9 May 2022

★★★★★ 5/5

Google

I would like to give a special mention to Emma. I have bought and sold houses through her many times over the last 15 years. She is very knowledgeable, informative and always willing to go that extra mile to resolve issues and help you. I would highly recommend using Darlows Rumney on this basis alone.

Jason · 13 June 2019

★★★★★ 5/5

Google

Thomas Williams was excellent at listening to us about what we wanted from a house. He understood when shown a house i did not like, even if 30 seconds inside a house.

Dawn · 10 June 2023

★★★★★ 5/5

Google

Darlows Estate Agents, specifically the Rumney branch have been an integral part in our search for an ideal property. From the outset, the communication has been excellent, carried out in a professional and friendly manner. In a specific instance of being indecisive following an offer on a property, upon contacting Darlows I was in conversation with Adam Robjohn. He provided a friendly but professional service while being frank with his response. Subsequent to this conversation, I consulted my parents and made the necessary, but unfortunate decision to withdraw an offer on a property. Adam allowed plenty of time for us to come this conclusion and followed up with other properties that might be of interest. His services alongside other estate agents at Darlows are much appreciated.

Rabin · 10 June 2023

★★★★★ 5/5

Google

Highly recommend Emma Jones at Rumney Darlows. She has been fantastic to have as I am a first time buyer. She is very prompt with support and kept clear, up to date communication with me throughout the whole process!PositiveResponsiveness, Quality, Professionalism, Value

Jenni · 12 June 2022

★★★★★ 4/5

Trustpilot

Albany road Darlows

I just want to write that Raphael is the great agent that presented us with a wonderful property and answered all our questions. Thank you for all your help.

Nikola · 30 August 2023

★★★★★ 5/5

Google

Emma Jones at darlows Rumney has been amazing while my partner and I have been looking for our first house. She was so helpful and without her we wouldn't have found the amazing house that we did. We can't thank her enough.PositiveProfessionalism

Jamesyjables · 10 June 2022

★★★★★ 5/5

Trustpilot

Would like to thank Sophie Peake for…

Would like to thank Sophie Peake for the help and support the past few days with myself and baby moving and dealing with the gas check that needed to be done. You was so understanding and supportive and very patient.. Thankyouu.

Jess · 22 July 2022

★★★★★ 5/5

Google

Emma Jones has been amazing at supporting us to buy our first home. Emma has kept us up to date, with regular phone calls and emails - nothing is too much trouble! Thanks for all your help Emma!PositiveResponsiveness, Quality, Professionalism

Chelsea · 24 August 2022

★★★★★ 5/5

Google

Adam has been great during a difficult and complicated move. I’ve used Darlows several times in the past and will continue to use them in the future. Always supportive, helpful and encouraging. Rhys and Emma , too. Thank you all 😊PositiveProfessionalism

Jacqueline · 12 June 2022

★★★★★ 5/5

Google

We have been interacting with Jack Turco and have been put to ease right from the start. Jack has been very proactive and on our request from the word go. Thank you for the lovely experience and professionalism, would high recommend.

Shalini · 10 June 2022

★★★★★ 5/5

Google

Nadia Refae, She's such a hardworking Lady, very patient with me, always wearing a smile, and making sure she gets the best to making her clients happy in the journey of finding a good home. 5 stars for you Nadia and thank you Darlows.

Evangeline · 21 March 2025

★★★★★ 5/5

Trustpilot

I dealt with a very lovely lady called…

I dealt with a very lovely lady called Jessica jones in the brynmawr branch and i have to say the service she provided was superb. she was very accommodating and very knowledgeable of the property i was viewing. including surrounding areas, she answered all my questions and nothing was to much trouble for her. she answered my questions honestly and was an absolute delight to deal with. she truly is an asset to your business and a lovely lady too. many thanks for great customer service jess .. xx

Claire · 17 April 2023

★★★★★ 5/5

Google

Adam from Darlows in Rumney Cardiff is the best agent ever . very thorough and experienced, you can always count on his help. He has helped us more than once.

Marek · 12 June 2023

★★★★★ 5/5

Google

We contacted Darlows to arrange a visit for a property, which unfortunately hasn’t worked out but, Thomas in the Rumney branch built a good rapport with us very quickly. He was friendly and kept in regular contact with us throughout the process, was happy to answer any questions we had . We’d have no hesitation to contact him in the future and I trust that he’d inform us of any suitable properties which may come to the market.

Aurel · 10 June 2023

★★★★★ 5/5

Trustpilot

Darlows Albany Road Cardiff - Tristram Hall

Tristram Hall was the estate agent that dealt with my Daughters tenancy, from Darlows Albany Road Cardiff. He is an absolute credit to Darlows. He was a pleasure to deal with. Professional , polite , efficient, knowledgeable, and excellent communication from start to finish. He went the extra mile to expedite the property completion . He worked extremely hard to make this happen. I would highly recommend him . Thank you so much Tristram your support and service was outstanding, and very much appreciated by myself and my Daughter .

Jayne · 21 January 2021

★★★★★ 1/5

Trustpilot

Avoid the Darlows Property Management Service - save yourself the hassle

Darlows Cardiff property management service is shocking, please if you are reading this review use any other property management service. I have had problems with Darlows letting two of my properties over the past 18 months. The PM service never replies to emails, and never returns calls (no-one is ever on-site to answer so they do not call back once you have left a voicemail). On one tenancy renewal, they signed a contract on my behalf for 6 months, instead of the agreed 12 months. On another occasion, they didn't have any of the paperwork ready when new tenants and I stood outside the property for hours. They released, though they had been provided all the information by the tenant, and myself, they had not checked a single thing so had to go through that (think that took 5 hours...). Every time another issue arises they have an excuse. I have finally paid them off to break the contract for rent collection services (over £1,000) and now they are sending my tenants letters saying they are late on rent and refusing to provide an invoice for the payment made to break the contract. Both the tenants and I have been trying to get in touch with them about this for the past month (the first email was sent on the 2 March 2023).If I sound exasperated in this review it is because I am. I have left it this long hoping I would get a response and could close this matter, however it seems Darlows only replies when reviews are posted (looking at previous reviews). I honestly do not understand how a company can keep functioning with constant mistakes, as well as disgustingly poor customer service. Please avoid if you are looking to rent your home!To the Darlows team member reading this, please come back to my tenant and I's numerous emails so this matter/ contract can be brought to a close.

Gabriella · 3 April 2023

★★★★★ 5/5

Trustpilot

Excellent service and really good at…

Excellent service and really good at getting back to us with any queries we had.Jess was very thorough and explained the process throughout, I’d thoroughly recommend darlows and would pass on Jess,s name as a contact.

Alan · 10 November 2022

★★★★★ 5/5

Trustpilot

I had a great experience

I had a great experience. While many agencies said they would call me and then never got back in touch, Krystle Davies, an agent from Darlows, not only showed me a house on the same day but also helped me find exactly the home I wanted, being friendly, patient, helpful, and competent. I highly recommend the agency and this agent in particular!

Renata · 18 August 2025

★★★★★ 5/5

Trustpilot

Extension of Occupation Contract

I am a landlord and Lily Watts has done a fine job in getting the occupation contract extended. I would like to say Thank you for your hard work

Roydon · 1 June 2026

★★★★★ 5/5

Trustpilot

Efficient and prompt support.

Lauren was so helpful and efficient today when I was thinking about different kinds of tenant contracts. She contacted the tenant and got back to me promptly which enabled me to make an informed decision. Great work.

Karen · 15 September 2022

★★★★★ 5/5

Google

Excellent service from Rumney Darlows, currently in the process of selling and buying through them and have been contacted every step of the way. Looking forward to the next stages. The whole team have been very helpful, especially Shauna who has been available to answer any queries I have along the way.

Sam · 11 June 2019

★★★★★ 5/5

Google

As sellers we werent expecting such a quick sale! The process from start to finish was simple and straight forward; Emma and the team did a fantastic job of keeping us updated whenever we needed their help. Darlows Rumney provided a 5 star service and we wouldn't hesitate to use them again.

Mikaela · 11 June 2019

★★★★★ 5/5

Google

Rhys Lewis and his team provided excellent customer service. They were always ready to help with any queries that I had. The marketing of my property was second to none. This resulted in a very speedy sale of my property, with a desirable offer received in less than a week. 5 stars!!

Nicola · 11 June 2019