Darlows Cardiff reviews

★★★★★ 5/5

Google

I have found the team at Darlows to be very helpful and efficient. The mortgage arranger Jon was great at getting me a mortgage- speedy and thorough. Shauna didn't mind me asking for a second viewing of my property so I could take some measurements I needed for the bathroom and boiler.

Luckyfirefox · 11 June 2019

★★★★★ 5/5

Google

Excellent customer service from Emma Jones! I would highly recommend Emma to family & friends, & to anyone looking to buy/sell a property. She guarantees a quality service and makes it a personal experience, doing her upmost to negotiate transactions as smooth as possible. It’s been a pleasure doing business with Emma!

Stephen · 11 June 2019

★★★★★ 2/5

Trustpilot

New House

Hi I am very angry about the call back I received regarding my enquiry about viewing the property below.What I plan to do with my properties has no bearing on my ability to purchase a propertyI am offended that you based your assumptions on my postcode and assume I am what? Wasting your time?Nothing in here says that I need to prove I can purchase the property before being able to view a property, it does state I should be offered a Virtual Viewing where possible and arrange a viewing in advancedThis is what I was trying to do before I was questioned about my finances. I am in shocked you had the audacity to ask me to provide proof of a pre-approved mortgage.There was one assumption you did get right my inability to work with in the future, good luck finding the type of customers you are looking and that they come from the types of areas you prefer

Navin · 3 November 2020

★★★★★ 5/5

Google

I bought a house through darlow with the assistance of Bethan. She was very helpful she kept me informed throught out the process and made it possible for me. Our offer was excepted. Thank you so much Bethan.PositiveResponsiveness, Professionalism

Fari · 12 June 2022

★★★★★ 5/5

Google

We worked with Emma Jones to secure a property for our son to live in. Emma was very professional and allowed us ample viewing time within the restricted Covid stipulations, answered all our questions and supported our purchase.PositiveResponsiveness, Professionalism

Annie · 10 June 2022

★★★★★ 1/5

Trustpilot

Useless

I contacted Darlows pontypridd re a property advertised by them as For Sale.It isn't on their website, rightmove or any others that I could find online, so I used the Chat facility on their Web page.Apparently, despite all the other properties that are advertised with them on open public pages they were unable to provide any details at all due to GDPR rules 🤣🤣🤣 Best advice to any potential sellers will be to use a different estate agent.(Note, the person I 'spoke to' was helpful, polite etc. This comment is not a reflection on them)

D · 25 February 2023

★★★★★ 5/5

Google

Been viewing properties with Emma on & off over the last few years! Emma is very professional, always at the end of the phone to answer any questions! Sold our family home with darlows jan 18 & Emma has been very helpful in helping us find our new family home. 1st class service!

Lilly · 11 June 2018

★★★★★ 5/5

Trustpilot

Hollie was very professional when i…

Hollie was very professional when i spoke to her on the phone twice now. Very helpful and the service they provide is quick so far.

Gulyás · 26 March 2025

★★★★★ 4/5

Trustpilot

Holly was very nice on the phone and…

Holly was very nice on the phone and listened to what my requirements were

Carolyn · 1 August 2025

★★★★★ 5/5

Google

Jack Turco has been very very helpful in the time he has been at Darlows. We had many issues with the sale and purchase of both properties and Jack helped liaise with the seller for a quick outcome

Rosie · 10 June 2022

★★★★★ 5/5

Google

Amazing customer care and service from Emma at Darlows Rumney, Cardiff. Nothing but positive feedback from us, Emma is very professional, efficient and clearly experienced and knows the field of her occupation. Thanks so much.PositiveResponsiveness, Quality, Professionalism, Value

Whitchurch · 10 June 2022

★★★★★ 5/5

Google

Emma Jones has been very helpful in my attempt to buy a property. If I required assistance, she would respond immediately, either through e-mail or viewing the house again. She seems to be a very dedicated employee!PositiveResponsiveness, Professionalism

Stephen · 10 June 2022

★★★★★ 5/5

Google

As I run a property investment and sourcing company I have been doing business with Darlows and more specifically Rachel Addis on quite a regular basis. Rachel is very professional, honest, responsive and friendly. I have had a great experience and highly recommended the services to anyone :)

George · 10 June 2020

★★★★★ 5/5

Google

Emma has been really great in letting us know new properties that are coming to market that may be of interest to us. She had been friendly, helpful and efficient and we are so pleased she is helping us with our search. We would recommend her to anyone.

Helen · 10 June 2020

★★★★★ 5/5

Trustpilot

Darlows Estate agents in merthyr have…

Darlows Estate agents in merthyr have been very quick in responding to my emails Hollie Langmead is currertly dealing with our property enquiries has been very pleasant and professional. Looking forward to working with you further.

S · 10 October 2024

★★★★★ 5/5

Google

Tom was very knowledgeable and patient. Excellent service

Gill · 2 August 2024

★★★★★ 5/5

Google

Thomas has been super helpful and attentive every step of the way... Still need a house but I feel I'm on safe hands. Thanks Tom 😊 …

Oliver · 10 June 2023

★★★★★ 5/5

Google

As first time buyers Emma Jones at Darlows Rumney has been incredibly helpful. Emma has kept us well informed and is always at the end of the phone if we have any questions. Thank you Emma.PositiveResponsiveness, Professionalism

Lois · 10 June 2022

★★★★★ 5/5

Google

We had an amazing experience with Darlows. I would recommend this agency . Emma Jones is really reliable and professional. She is a lovely person and is always willing to go the extra mile to help customers.

Adriana · 10 June 2022

★★★★★ 5/5

Google

Just want to thank Shauna broad for the help and advice we have had from her, whilst looking for our new home. A lovely lady, very friendly and very knowledgeable within her job. Would definitely recommend her to other friends or family if selling to move on.

Julie · 10 June 2020

★★★★★ 5/5

Google

I am currently going through the process of buying my first home and cannot recommend Shauna and Emma enough. Not only have they been professional, they have been friendly, approachable and patient throughout - a godsend for someone who’s not been through the process of buying a home before!

Jo · 13 June 2019

★★★★★ 5/5

Google

Rachel was invaluable throughout a difficult, prolonged transaction. She chased up all parties concerned, spoke to the solicitors, kept me updated and actively looked after me very well. I wouldn’t hesitate to use this branch of Darlows again; it is refreshing to deal with an agent who really cares.

Alexandra · 11 June 2019

★★★★★ 5/5

Google

Shauna Broad has been excellent, as a first time buyer she discussed my budget range and showed me suitable properties. I have found the perfect flat thanks to her, she is always lovely over the phone and keeps in contact, guiding me through the process. Thank you so much.

Tristram · 11 June 2019

★★★★★ 5/5

Google

Emma was wonderful at assisting our first time purchase. She answered all our questions, hugely helped with communication along the chain, kept us updated when issues arose and kept us hopeful we would eventually see the light in the form of our first flat together. Highly recommend Darlows Rumney!

Holly · 11 June 2019