Trusted Agent profile · Cardiff
★★★★★
936 reviews across 4 platforms
782/784 Newport Road, Rumney, Cardiff, CF3 4FG
Part of Darlows, see every office.
Darlows's office in Cardiff, at 782/784 Newport Road, is rated 4.6 out of 5 across 936 reviews on four platforms, including 583 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
583
Reviews on Google
This office
9
Reviews on Facebook
This office
1
Reviews on Yell
This office
343
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleEmma Jones was my main contact. She was extremely professional, always courteous, prompt in returning calls. Any queries I had she acted on immediately, nothing was ever too much trouble. An asset to the Rumney BranchPositiveProfessionalism
Thanks for your feedback Debra
5/5
GoogleA big thank you to Emma jones who recommended darlows of Albany rd to me. They have successfully sold my flat and and Emma is now helping me to find a new house for me and my family. Thanks to harry at Albany rd office. You have all been fab!!
Dear Virginia Esposti, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents.
2/5
TrustpilotI have got my property up for rent…
I have got my property up for rent soon, but getting doubts if I should use darlows, They hardly answer emails with questions. Never communicate with me, I'll be out of the country while my property will be rented, how can I trust darlows to give full management of my property when they didn't communicate with me.Had app today just for someone to help me fill out licence form, as never did one, I turned up at shop, but he wasn't there. I should have looked at the reviews first before deciding with darlows, nothing but bad reviews
Hi, we are sorry to see your review. We understand a member of staff has now been in contact with you, however if there is anything else we can do to assist further, please let us know on reviews@darlows.co.uk.
5/5
GoogleAdam Robjohn was a pleasure to deal with at Darlows. Always kept me in the loop of what was going on and easy to contact.
Hi Thaheer, Thank you for your kind feedback!
5/5
GoogleThomas of the Rumney Branch was dealing with me. He was very patient with me when I was getting information together for the conveyancing solicitor
Thank you very much! Cannot wait to hand over the keys to your new flat!
1/5
TrustpilotThe people are thieves!
The people are thieves!I bought a house with them in Tredegar Wales and they don't even let me have the spare keys or the contact details of the person renting the house currently. It is their way to blackmail me to use their lettings team to manage the house which has proven to be useless.People involved in this? Oliver Manifold (lettings team), Daniel Watkins (sales) and Jessica Jones (sales).If this drags a bit more I will contact a lawyer and start legal action. They have me trapped trying to get management fees for being useless. They sold me the house and they want proof it is mine ffs. You managed the property in the past and you never increased the price, why would I let you manage my property now if you are useless!?Awful experience top to bottom, never again!
I am sorry to hear of your dissatisfaction. I understand you are in contact with the Merthyr Lettings team and working to resolve the issues.
5/5
GoogleDarlows Rumney have been fantastic in our search for our first property. Adam has been very helpful and professional and nothing has been too much to ask. Definitely recommend Darlows when looking for a property to buy or rent!!PositiveResponsiveness, Quality, Professionalism
Dear Jessica, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst buying your property.
5/5
GoogleJust got what I have always wanted in a house, thanks to Emma Jones. She was very organised and efficient, excellent service and everything went very smoothly. She understood what I wanted in a property and helped me to get that. I would definitely recommend her to other people.
Chinelo Nwankwo, thank you so much for the positive review!
5/5
GoogleWe are currently going through the purchase for our new home. Emma Jones was recommended to us. Emma had been a fantastic help guiding us through all we need to do and answering any questions we had. Also keeping in contact with us regularly with any updates. Thankyou Emma
Dear Shannon Bailey, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
2/5
TrustpilotPoor communication and not remotely proactive
About a grand more expensive commission-wise than more personable estate agents in the area. Best hope that they sell your house within a couple of weeks or else they completely lose interest and move on to newer properties. Poor communication all the while and broken promises in regards to better advertising the property. Have since sold the house with a more competent estate agent within two weeks of it going back on the market.
Thank you kindly for your feedback which we of course welcome; we do apologise if our standards fell short of the service we strive to deliver on this occasion. Should you wish to provide a more in depth overview so we may look into addressing the issues raised further please do not hesitate to email me directly on Elinor.walters-davies@darlows.co.uk
1/5
TrustpilotDon't use this company to let a property.
I have let a residential property as a landlord through Darlows for the last 18 months and my experience has been diabolical!Please with respect do not use this company, sign up with someone else. Total lack of management, avoidance of communication, inability to send requested documents and information, excuses and all round disgraceful service. Unfortunately a star had to be chosen in order to write a review. In reality I would have chosen a minus star option if there was one, (there really should be) .Total waste of money, I have paid them for absolutely nothing other than frustration and a wrecked property. Shoddy!!
Thank you for your review, I understand from speaking with the Property Management team, that they have contacted you today over your concerns surrounding the tenancy. Please feel free to contact our Property Management Manage directly at Hayley.hardy@haart.co.uk should you have any more queries.
1/5
TrustpilotUNPROFESSONAL & DISORGANISED AMATEURS
AVOID IF YOU CAN!!Contacted via Rightmove to make 2 property sales viewings with Albany Road Cardiff branch. Two apartments in the same block both confusingly listed in different ways on Rightmove with different addresses.! Both myself and my partner took time off work to meet the sales agent . Nobody turned up from Darlows for either viewing.. …Contacted Darlows’s office but put through to emergency number overflow I was told there was no record of the bookings even though I was addressed by name. And there was no facility to contact anybody by mobile phone.Finally managed to get through to the Albany Road office who said there’s been some kind of mix up and they would try to get someone out Asap to show two properties …We couldn’t waste any more time waiting .UNPROFESSIONAL HEADLESS CHICKENS !!
5/5
GoogleI have to say I delt with Rachel on the sale of my late mother’s house she was so understanding and helpful the sale of the house was quick and Rachel was always on hand if I had any questions thanks again Rachel and Darlows first class
Dear Andrew Yates, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We hope to be of service to you again in the future. Best wishes, Darlows Rumney
5/5
GoogleThankyou Darlows and especially Shauna with all your help! 1st time buyers, if I knew it would be this easy and straight forward to buy, I wouldn't have rented for so long! Would definitly recommend for anyone looking for a reliable estate agent with very helpful staff!
Dear Damien, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney
4/5
GoogleHi, Adam has helped us alot as we have searched for a property, it has taken a year but perseverance has won thanks Adam
Hi Tracey, Thank you for your kind feedback!
5/5
TrustpilotMr Michael Tustin has always been a…
Mr Michael Tustin has always been a great manager at Darlows, he is very polite and very helpful. If I have a problem he is always there to assist and put things right. Also gives good advice on legal matters. Thank you Michael. Fiona Dyer
Dear Fiona Dyer, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you have received from Michael. We do hope we can be of assistance in the future. Take care!
5/5
GoogleFab service, above and beyond what they need to do as estate agents to allow us to quickly find a purchaser and to make sure both sides were on the road to completion Thank you to Emma for checking in and supporting is throughout Highly recommended
Dear Laura Griffiths, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
GoogleDealt with Rachel Addis when looking for a property with Darlows, she made me and my partner feel very comfortable and let us go at our own speed and didn’t try and force us to do anything that we didn’t want to do. Thank you Rachel.
Dear Grace, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents. We wish you all the best for the future in your new home. Darlows Rumney
5/5
GoogleDealt with Shauna and she was an amazing sales agent a true cut above the rest, even though I ended up buying through another agent I got calls constantly from Shauna updating me on properties and helping me view any that met my criteria. Highly recommend.
Dear Rhys Brace, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
4/5
GoogleI am currently buying and selling via Darlows and would like to praise their professionalism. They have been more than helpful in keeping me updated on the progression of both sale and purchase and the initial marketing. A big thank you to Emma and Rhys. Julie
Dear Julie Wright, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
1/5
TrustpilotIntentional harassment or just inept?
Roughly 7 weeks ago, I was curious about selling my home so entered my details on GetAgent.com, a comparison site. During this, I specifically asked not to be contacted by any of the listed agents, of which there were several. All of these agents listened, except Darlows. I would estimate that in the past 7 weeks, Darlows has tried contacting me in excess of 25 times, even though I’ve already informed them that I’m not interested. I’ve had to block their number but despite this, they’re still attempting to call me several times a week and leaving voicemails about my “recent enquiry”, which isn’t too recent after 7 weeks.A few thoughts:- Is the immediate direct to voicemail not obvious that I’ve blocked your number? Since blocking, you’ve called well over 15 times and left the same annoying voicemail- Do you think aggressively pursuing leads makes me want to sell with you?- Why don’t you have a limit on how many times you purse a lead?- Why are you still calling even though I’ve spoken to a member of your Rumney branch to say I’m not interested?- How come no other estate agent contacted me but Darlow did? I did not consent for my data to be passed on. I emailed your Rumney branch on September 24th asking that this issue be resolved. Of course, no response was received and several calls are still being made to me. Please remove my details from your database and stop harassing me with phone calls. I’d further recommend that you review your overly aggressive tactic of spamming leads with calls when they’re quite clearly avoiding you.
5/5
TrustpilotGreat staff!
This is our first time renting in Cardiff. The process involves more steps than what we anticipated but all the staff has been very patient and supportive throughout the whole situation. Tristan is one of the main reasons we decided to rent this beautiful flat!
Dear Francisco Rios, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We wish you all the best for the future in your new home. Darlows Albany Road (Lettings)
5/5
GoogleThey are nice people, i just like the way they treat their customer (buyer) especially on the viewing process, Tom is a professional.
Hi George, Thank you for your kind feedback!
5/5
GoogleEmma Jones was great from start to finish. She kept communicating throughout the process and was extremely clear with all instructions. I would definitely purchase through Darlows and particularly Emma again.PositiveResponsiveness, Quality, Professionalism
Thanks for your feedback Dan
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Yes. Darlows won Platinum in The Trusted Agent 2026 awards.
