Trusted Agent profile · Cardiff
★★★★★
936 reviews across 4 platforms
782/784 Newport Road, Rumney, Cardiff, CF3 4FG
Part of Darlows, see every office.
Darlows's office in Cardiff, at 782/784 Newport Road, is rated 4.6 out of 5 across 936 reviews on four platforms, including 583 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
583
Reviews on Google
This office
9
Reviews on Facebook
This office
1
Reviews on Yell
This office
343
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleAdam Robjohn Very pleased with the service from Darlows. Adam is a good communicator with a pleasant and likeable manner. From valuation to sale he has kept us informed at every step.PositiveResponsiveness, Quality, Professionalism, Value
thanks for your feedback
5/5
TrustpilotReally impressed with the high quality…
Really impressed with the high quality standards at Darlows. Sean was really helpful through the whole process and seems to have a lot of knowledge. Really pleased with the whole experience.
Hi, thank you for taking the time to leave a great review about your experience with us!
5/5
GoogleWhat a great experience with darlows Rumney. Emma and her team were brilliant with the purchase of a property, I was kept up to date and nothing was to much trouble. I cannot recommend darlows Rumney and this team enough.
Dear Sean Carmody, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Dear Sean Carmody, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
GoogleEmma is amazing, after initial valuation and guidance I would have no hesitation in highly recommending Emma the most out of 4 valuations, she was the most realistic and gave me no false hope on price, very professional but friendly and approachable.
Dear Andrew Jenkins, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
GoogleI popped in to your rumney office to enquire about house prices and what was available in the area for my budget I was greeted and made to feel welcome and fully informed about every question I asked thank you Rachel Addis
Dear Kathy Guy, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Dear Kathy Guy, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents. Thank you again for your star rating! Regards Darlows Rumney
5/5
GoogleEmma has been amazing since we started viewing houses right up until purchasing our first home. She understood our needs and kept us fully updated at all times during the purchase. We highly recommend Emma and Darlows, very helpful and friendly agents.
Dear Jade Thomas, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
GoogleGood experience with Darlows Rumney. Thomas was easy to work with and answered all of our queries 😊 …
Thank you Hibah! I am glad Tom was helpful!
5/5
GoogleEmma Jones has been friendly, helpful and professional in her dealings with us. She has tried to understand our need and gone out of her way to help us.
Thanks for your feedback David
5/5
GoogleAdam Robjohn was very helpful in guiding us through our first time purchase. He was always picked up the calls when we needed him which put us at ease.
Thank you for your kind feedback Magdalena!
1/5
TrustpilotWill never use again
Very disappointing service. I did not feel supported by Darlows. The communication was abysmal although I did feel that they communicated when it was in their favour and then were vague when it suited them and they certainly don’t support the seller, they are only interested in supporting the buyer to secure a sale. The feedback initially from viewings were poor and quite frankly rubbish. They should be ashamed of the prices they charge for such a terrible service.
1/5
TrustpilotUnsanitary and unheated rental property
We moved into a rented property based on a 'virtual viewing' because rentals were moving so quickly during the pandemic. When we got the keys we found rotting food in the oven, the hob rings furry with mould, dirt, detritus and black mould in numerous locations, damage to walls and fittings, very few light bulbs and the heating wasn't working. It took two weeks for Darlows to arrange a cleaner and they have refused to provide any compensation for the fact the kitchen was unsanitary during that period or the days the property was unheated. When I complained in writing using the escalation process I was told that the property was inspected the day before the tenancy and apart from a couple of exceptions it was clean and well maintained. This inspection report was contained numerous inaccuracies and ommissions and withheld from me until a month after I moved in, so I was not able to dispute it at the time I moved in. Darlows have been unable to provide any evidence that the inspection actually took place on the date the claim, so it is unclear whether old photos have been used to make it. I have numerous datestamped photos proving the poor conditions when I moved in.After moving in Darlows have been very difficult to reach, rarely answering the phone (which doesn't have voicemail), ignoring numerous ring back requests and emails. I understand that renters have a right to properties to be sanitary and heated. Darlows let a property that failed on both counts and I intend to take it up with the regulators.I did manage to find a number for the property owner, who is very nice. She is very disappointed with Darlows as she says hadn't even agreed to new tenants or a move in date. Apparently Darlows just notified her on an old email address and didn't get any confirmation from her. She is very annoyed at the property damage from the last tenants which was not identified in the inspection (just the photos I sent to her). She is rightly aggrieved that Darlows have failed to deduct the cost of the repairs from the previous tenants deposit. She has decided not to use Darlows again.I would recommend avoiding Darlows as either as a renter, or as a landlord.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotGreat service
I have always found Darlows extremely helpful with excellent service , but Sam McAllister went above and beyond with my last call . He resolved my issues very quickly and was kind and courteous throughout . As always amazing service. Thanks Sam.
Dear Karla Walters, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Merthyr Tydfil (Lettings)
5/5
GoogleI would like to thank Emma for all her help, she is very professional, experienced & friendly, kept us informed regularly which helps a great deal in the process of house buying. I would highly recommend Emma & staff at Darlows Rumney Cardiff.
Dear Sandra Ashmore, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleMyself and my family would like to personally thank Emma for the excellent service we received when searching for our new home. If you are buying or selling give Emma a call you will not be disappointed 10/10 Thanks again Monk family x
Dear Jamie Monk, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
5/5
GoogleHad a viewing in Cardiff with Kate. Very explanatory, very helpfull with information on the property. We did not choose the property as it wasn't exactly what we where looking for but the kind and professional way Kate came across made us feel very happy and at ease during our time there.
Thank you for your kind words about Kate! We are so glad to hear she was helpful and we wish you all the best with your property search.
5/5
GoogleA big thanks to Rachel,Emma and all the gang at the Rumney branch , you made selling the house a lot less stressful and you were always very courteous and helpful . Will defiantly be using you on our next property.
Dear Lee Morris, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
GoogleEmma has been so helpful and supportive throughout the whole selling process. She has kept us up to date with all aspects of the sale. She is polite, professional but most of all friendly and helpful. Thank you Emma and Darlows!
Dear Laura Spurgin, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleEmma has been great at trying to help us find a property. She's always on the ball calling about any new properties that come up for sale. Very professional, knowledgable and approachable! No hesitation in recommending to friends and family :)
Dear Steven Evans, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleTom has been very friendly and helpful with answering my questions and quickly setting up appointments for viewing.
Hi Meghna, Thank you for your kind feedback!
5/5
GoogleAmelia was informative over the phone and her customer service was brilliant
Thank you for your kind words James!
5/5
TrustpilotLouise made me feel reassured that…
Louise made me feel reassured that problems at my rented house would get fixed so that’s ongoing but sounded very positive, today she helped me while taking a charge for my rent, very helpful whatever the problem is , thankyou🤞🏻
5/5
TrustpilotHollie was very kind and helpful with…
Hollie was very kind and helpful with the process. Quick at responding to messages
5/5
GoogleThanks to Rachel and Rhys for helping me sell my house. Amazing customer service and always happy to help with any query. Darlows made the sale seem very easy and straight forward. Will always use and recommend them. Such a great team.
Dear Rachel Morris, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney
5/5
TrustpilotJada has been excellent from the start…
Jada has been excellent from the start of the selling process. Constant feedback on viewings. Very efficient, friendly and lovely to deal with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Platinum.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
