Trusted Agent profile · Cardiff
★★★★★
936 reviews across 4 platforms
782/784 Newport Road, Rumney, Cardiff, CF3 4FG
Part of Darlows, see every office.
Darlows's office in Cardiff, at 782/784 Newport Road, is rated 4.6 out of 5 across 936 reviews on four platforms, including 583 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
583
Reviews on Google
This office
9
Reviews on Facebook
This office
1
Reviews on Yell
This office
343
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotThomas sullivan
Thomas Sullivan went really out of his way to make sure me and my son were in are lovley property sooner rather than later,,he his so calm and polite and really makes you feel your in safe hands,,,thank you again Thomas.kind regards francesca
5/5
GoogleI would highly recommend Rachel from the Rumney branch. She regularly keeps me updated about properties that come on the market. I am very happy with the service she provides and she is always helpful and friendly.
Dear Terry Partridge, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents. We look forward to your next visit! Take care!
5/5
GoogleWow!! Can’t say anything less than a great service so far. Rachel Addis has been wonderful. She has always made us a priority. Communications has been wonderful. Can’t fault at all. Smiles all the way. Thanks Rachel
Dear Siindey Debbie, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney estate agents. W We always love to hear from our customers, especially with such great feedback. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney
5/5
GoogleDealt with Rachel Addis from the Rumney, Cardiff branch. Really helpful, well informed and went beyond expectation in respect of finding me a house to buy that suited my exact needs. Great job, would highly recommend. Dean
Dear Dean Mitchell, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thank you again for your star rating! Regards Darlows Rumney
5/5
GoogleAdam Robjohn is our contact in Darlows and he´s been very attentive and quick in give us updates on our home sale, many thanks.PositiveQuality
Thanks for your feedback
5/5
TrustpilotVIEWING WITH JESSICA JONES
On recently requesting a viewing of a property from the brynmawr branch upon arrival we were greeted by a lovely warm welcoming smile and a friendly young lady introducing herself as jessica which put us at ease immediately as viewings can be cold and clinical, we found jessica to be very honest and open in answering any questions put to her and very informative of the area, clearly proud of the area and passionate about her job, was a real pleasure, thankyou kindly jessica, highly recommend
5/5
GoogleMy deceased mother's property was on the market for £165,000 and whilst we were obtaining viewings, no offers were forthcoming. After a brief discussion with Emma Jones she suggested we reduce the asking price to offers in excess of £155,000 in order to capture the correct buyer. Within 24 hours an offer received for £158,000 which we were happy to accept. Quality professional service - well done EmmaPositiveResponsiveness, Quality, Professionalism
Thanks for your feedback Laurence
5/5
TrustpilotSpoke to Hayley about a few matters…
Spoke to Hayley about a few matters regarding rent arrears and tenancy and she was nothing but extraordinary. Completely professional but helpful and sweet at the same time ..... have a good day Hayley
Dear Bobby Holmes, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Albany Road (Lettings)
5/5
TrustpilotThank you Lauren
Thank you Lauren Keirle for your professional handling of calls and prompt response when dealing with rental issues, very good communication and understanding.
Hi,Thank you for taking the time to leave us a great review about your experience with Lauren and the Albany Road branch!
5/5
GoogleAbsolutely fantastic very professional service from darlows rumney cardiff,from when rhys came out to my house to value my home,to especially Emma and Jamie who helped me sell my property whom i thank very much,amazing service highly recommended x
Tracy Rowlands, thank you for taking the time to leave us feedback. We always love to receive great feedback.
5/5
GoogleVery big thanks to Rachel and the staff who have been very helpful and professional, I would recommend buying your first house with them as they will do their best to help you find the best.
Dear Ali Khalid, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleI have been dealing with Shauna Broad while in the search for a new property. Shauna has been very helpful in my search so far and calls as soon as a new property hits the market.
Dear Ben Thomas, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney. We hope to see you soon!
5/5
GoogleI must say I was suprised at how quickly a buyer was found for my house. Emma has been great and is now looking for a house for me. Many thanks to Rhys Emma and team
Dear Michael Morrison, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Rumney estate agents
5/5
GoogleEmma has been amazing in helping me find a property. Very professional and knowledgeable, phoning me when new properties come on the market. Would highly recommend to family and friends. Thank you for all your help.
Dear Stephanie Southall, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thank you so much again for your feedback! We hope you have a great day!
4/5
GoogleTom helped us every step of the way with our move. Our solicitors on both ends were non-existent at best and horrendous at worse but Tom mediated between the two and was constantly chasing for us. Thank you for all your help!
Great to hear that Tom was able to help with your move! We wish you all the best in your new home! Darlows Rumney
5/5
GoogleEmma Jones has been a pleasure to deal with, very professional, knowledgeable and happy to answer any of our questions. Thanks so much!
Thank you for your feedback Matthew
5/5
GoogleI cannot recommend Rachel enough she has gone out of her way to help us find our home. Rachel and the team at the Rumney branch are very helpful and professional. Thank you
Dear Gareth Dean, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. Thank you again for your star rating! Regards Darlows Rumney
5/5
GoogleDarlows in Rumney has been exceptional in helping us find our new home - Emma has gone above and beyond to help us, her customer service is fantastic she is a credit to the team! Highly recommend.
Sophie Ayres, we are so pleased you enjoyed your visit to Darlows Rumney! Thank you again for the great review!
5/5
FacebookHighly recommend Emma in the Rumney, Cardiff Branch. I have bought and sold houses through her over many years. She is both knowledgeable and informative and always happy to go that extra mile to help you.
Dear Jason Thomas, Thank you for leaving such great and detailed feedback about your experience with Darlows Rumney. We hope to see you soon!
1/5
TrustpilotThey are unable to do a simple house…
They are unable to do a simple house viewing..... After the viewing appointment was confirmed twice they didn't show up at the house when we called them we were told the agent is on his way to the house ..... Guess what after half an hour still nothing 😂 after two phone calls turned out the first agent was lieing because no one was coming.... I guess it is a LITTLE BIT unprofessional.... Thanks for nothing.Keep up the good work 😉
Dear Akos, We are sorry to hear this and this is not the service we strive to achieve! Please can you email details of which branch you are viewing with to help@darlows.co.uk and we can look into this further?Regards, Hannah
5/5
GoogleDarlows were fantastic. My house sold within one week of being put on the market. Rachel Addis was my personal rep and she was so helpful, friendly and trustworthy, I felt in good hands.Would recommend.
Dear Julie Collins, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thanks again for the recommendation, and have an amazing day!
1/5
TrustpilotAbsolutely terrible service AVOID
Absolutely terrible service. A complete waste of time and money - AVOID!! I’m so much happier now I have switched to another agent
1/5
TrustpilotVery unprofessional
We were interested in purchasing a house through the Rumney branch. However, during the initial viewing, the individual showing us the property came across as condescending and lacked knowledge about the property. Despite making an offer, we experienced weeks of being misled with little to no communication. We were passed from agent to agent, only to be informed in the end that they had chosen another buyer who supposedly was "better suited", despite their offer being lower than ours. We are hardworking, earnest individuals with excellent credit scores and are not part of a chain. I think they have been very unprofessional and potentially even biast. Disgraceful!!!
5/5
GoogleEmma was very professional and helpful in selling our home, explaining all the procedures and offering guidance throughout. Thank youPositiveProfessionalism
Thanks for your feedback Alison
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Darlows won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
