Darlows Cardiff reviews

★★★★★ 5/5

Trustpilot

Gareth Lewis went totally above and…

Gareth Lewis went totally above and beyond the call of duty when he took our case on. He was always there to smooth the way when we were buying a house from Darlows. I would not hesitate to employ Darlows to sellespecially when their staff really make you feel important. Gareth really deserves a pat on the back. Thank you.

Vicky · 19 July 2019

★★★★★ 5/5

Google

Lovely people. My husband and I viewed properties with Thomas, who was very bubbly and informative. Adam is very good at keep us in the loop of updates with the purchase of the house. Thanks 😊 …

Yasmin · 10 June 2023

★★★★★ 5/5

Google

Really amazing customer service. They are so attentive and helpful . I’ve found the regular updates invaluable and appreciate everything they’ve done. There’s no one else I’d rather go with, Rachel especially has been the biggest help to us for all our questions and keeping us in the loop. Thanks again Rachel and team we’re so grateful.

Paige · 12 June 2020

★★★★★ 5/5

Google

We have just completed on our purchase of a property in Cardiff and I'd just like to personally thank Adam for his excellent service whilst the sale has been going through. We hope anyone looking to sell or buy a property will consider Adam from Rumney Darlows as he'll always be there for you, whatever you need!

Paul · 10 June 2020

★★★★★ 5/5

Google

It has been a Great experiencing whilst purchasing a property through Darlows on Rumney hill Cardiff. I would like to thank Emma Jones in particular, who has gone above and beyond in her professionalism and fantastic customer service, Darlows should be very proud to have her. I could not recommend her highly enough, 5 star and more.

Kelvin · 10 June 2020

★★★★★ 5/5

Google

We had the pleasure of dealing with Emma Jones whilst buying our house. Emma was super helpful and supportive throughout the sale, regularly checking in and updating us with progress. I couldn't recommend Darlows, Rumney branch and in particular Emma enough! Thank youPositiveResponsiveness, Quality, Professionalism, Value

Rosie · 10 June 2022

★★★★★ 5/5

Google

Very professional. I'm in the middle of purchasing my next property who I am buying through Darlows Rumney. I dealt directly with Adam Robjohn. I was very impressed with the professional manner and approach along with in depth detail. Adam was able to provide along with regular updates.PositiveResponsiveness, Quality, Professionalism, Value

Phil · 24 August 2021

★★★★★ 5/5

Google

We have been looking to move house and have been dealing with Rachel Addis. Rachel is a pleasure to deal with and extremely efficient, she is always keeping us updated with new properties coming onto the market. Great service compared to other estate agents locally, Rachel is an asset to Darlows. Keep up the good work!

Karen · 10 June 2020

★★★★★ 5/5

Trustpilot

Would like to say thank you to Nicole…

Would like to say thank you to Nicole Richard's at merthyr darlows for all her help regarding a new letting. A very sincere and professional agent who has her clients best intrests at heart.Thank you againClaire

Claire · 17 May 2023

★★★★★ 5/5

Google

Shauna helped us with the sale of our home, she is extremley helpful, nothing was ever too much trouble. Shauna was very responsive to any requests and queries we had and was always on hand to help out and reassure at a time when things are really stressful Thank you Shauna, we really apreciate your help and support

Tracey · 11 June 2019

★★★★★ 5/5

Trustpilot

Recent visit Joe Bartlett

Just had routine visit from Joe Bartlett Albany rd Darlows he noted some minor issues at property I feel confident he’ll will help resolve them, Joe was very professional and easy to talk to and made the visit non awkward 😁

Tim · 22 November 2024

★★★★★ 5/5

Google

Tom was great at handling my enquiry for a property I was interested in. He is a tom man, understood my needs and assisted with alot of patients whilst we was looking for our home

Rumman · 10 June 2023

★★★★★ 5/5

Google

My house viewing with Thomas was a great one. He took his time to explain every bit of what we could do to put the house to our taste. He’s advice was really helpful👍 …

Garus · 10 June 2023

★★★★★ 5/5

Trustpilot

My letting agent Georgia is always…

My letting agent Georgia is always efficient when handling my contracts. Makes the process so easy and effortless.

Memory · 29 August 2025

★★★★★ 5/5

Google

I have just purchased a house, and wanted to say how pleased I was with all the effort your team member gave. Shauna is an asset to the company. What a lovely person. Top knowledge of the area. Top enthusiasm. Top support. Without her the sale may not of happened. Thank you Shauna. Top marks.

Nev · 12 June 2020

★★★★★ 5/5

Trustpilot

Easy Reliable Service

From the moment I contacted Darlows the staff were helpful, professional, informative and friendly it made selling my house so easy. I would like to thank Gareth, Claire Olivia and Natalie for always being at the end of the phone and for all their help. I recommend Darlows to anyone who is thinking of selling their property.

Laura · 9 July 2019

★★★★★ 5/5

Google

Thomas was very professional and so helpful during the whole valuation process

Melanie · 24 September 2024

★★★★★ 5/5

Trustpilot

My first time letting out my home Emma…

My first time letting out my home Emma and Tristan were amazing. Emma came out and explained everything and Tristan looked after the viewings. They both made the whole process very easy they were patient with my questions and unexpected delays but we did complete on time in the end. Excellent experience with darlows

Susan · 2 April 2020

★★★★★ 5/5

Google

We are in the final stages of purchasing a property with the Rumney branch and were really please with the service and professionalism of our estate agent Emma Jones, the process was stress free and fluid. Many Thanks Steve and JadePositiveQuality, Professionalism, Value

Cmb · 10 June 2022

★★★★★ 1/5

Trustpilot

We're being harassed by phone to extend…

We're being harassed by phone to extend our contract prematurely, but are faced with radio silence by email when we ask them to confirm what our contractual obligations are... they've been ignoring us for a month now. My partner and I work full time jobs so are unable to take their calls, we've told them numerous times that our preferred method of communication is email, but they'd rather bully us over the phone into renewing our contract early.We're happy with the property, but are fed up with the lack of professionalism shown by Darlows. If we decide not to extend, it'll be because we're fed up of Darlows, not because there is any issues with the property.We're not asking for anything out of the ordinary, we just want to know contractually when we need to let them know if we're going to extend the contract and what our options are. Can we move onto a rolling contract or extend for a different length of time? e.g. 6 months.They are ignoring all these questions and are trying to strong-arm us into signing for another 12 months, MONTHS before our contract says we have to decide by.

Ryan · 29 June 2023

★★★★★ 5/5

Google

Asked Adam Robjohn from Rumney Darlows for help finding a place to rent in Cardiff and he was really helpful. He made sure my info was passed onto their rental department. If anyone is looking for local property advice or help finding a property to buy or rent, I couldn’t recommend Adam enough.

Llewys · 10 June 2020

★★★★★ 5/5

Google

Emma Jones, Emma was very helpful to me. She gave me a lot of advise and showed me a range of different properties. I could not fault the service and help that emma provide in helping me choosing the right property for me. I really do appreciate it thank you Emma Joe Mills

99joemills · 10 June 2020

★★★★★ 5/5

Trustpilot

Good Service.

Been renting 6 years now with Darlows with Property management.Had great service today regarding my property renewal, Forms sent speedly, signed and sent back to me with the full Contract for my next year of Renting.Thanks Joanne Davies for your help with this.

Anthony · 12 September 2024

★★★★★ 5/5

Google

Emma was very helpful and kind. She really did go out of her way to make sure I was happy at all times and always very clear and friendly in her manner and approach. She spent a lot of time finding the perfect property for myself. I would definitely recommend Emma & darlows to friends and family.

Mohi · 11 June 2018