Darlows Cardiff reviews

★★★★★ 5/5

Google

I have recently dealt with Rachel from Darlows in Rumney Branch. I do not have enough words to thank her for the amazing service and advice that she provided to me! I would highly recommend her to anyone who is a first time buyer and not only. Very helpful ! I have also speaking with Tara their mortgage advisor from Darlows 5* to her as well !

Anee · 26 December 2019

★★★★★ 5/5

Google

Thomas Williams is well presented. Very knowledgeable regarding properties in general as well as financial options. Overall very helpful and I would recommend him to others

Marika · 2 August 2024

★★★★★ 5/5

Trustpilot

Amazing service from darlows

I was in search of a house for my family and I saw darlows on the market I got a viewing with Mike,he was so nice with all the process involved in getting my house.Moved in already.Thanks Mike will definitely refer anyone I know to darlows.Thanks

Henshel · 29 April 2023

★★★★★ 5/5

Google

Had dealings with agent Shauna Broad on several occasions, including property viewings with her, during my property search in the Cardiff area. Shauna was very helpful, she went above and beyond to provide me with relevant information and made helpful suggestions to ease my search. Would definitely recommend Darlows as a result of the service provided and would use them again myself in the future.

Jessica · 12 June 2020

★★★★★ 5/5

Google

I received professional service and clear support from Adam Robjohn and the team during the process of selling my house in Llanrumney. He clearly knew the area well and the right way to market my property. He always made himself available to speak to me as and when needed or updated me regularly by phone. Fantastic service, thank you!!!!PositiveProfessionalism

Jess · 24 August 2021

★★★★★ 5/5

Trustpilot

Joan Davies

Joan Davies was here in the property this morning and she was so professional and checked everything and noted down everything that was not working and followed up with the landlord for improvement. It was such a good visit to know how we have been fairing on since we rented the house. Good job

Gabriel · 11 September 2024

★★★★★ 5/5

Trustpilot

Landlord feedback

We found Michael, Emma, Tristram and the team at Darlows efficient and helpful at all times. Emma, who led the letting, was particularly helpful in achieving a smooth let.Against other letting agents that we have used, we have found them the best so far, and are transferring other properties to them.Darlows Portal appears to be a useful on-line facility for property requests, actions and documentation.

KT · 4 February 2020

★★★★★ 1/5

Trustpilot

Complaint Regarding Unprofessional Conduct by Darlows Estate Agency

I am writing to express my profound dissatisfaction with Darlows Estate Agency, which I consider one of the most unprofessional agencies I have encountered. As an investor, I had an offer accepted in November 2024 for a property advertised as a studio in Ferry Court. What followed was an exceptionally frustrating conveyancing process, marked by significant delays and poor communication from the vendor, their solicitor, and Darlows. The conveyancing process took nearly seven months to reach the point of exchange. During this period, the vendor, their solicitor, and Darlows were consistently slow to respond, requiring me to send over 100 emails to chase progress. At times, the vendor’s solicitor failed to reply for weeks or even months, causing unnecessary delays. Conveniently, by the time we approached exchange, the tenant’s fixed-term tenancy had expired. Under Welsh law, this allowed the tenant to remain on a rolling contract, which was contrary to my interest as an investor, as my offer was conditional on purchasing the property with a fixed-term tenancy in place. I explicitly requested that Darlows liaise with the vendor to ensure the property was either transferred with a fixed-term tenancy (as agreed in November 2024) or delivered vacant. In an email sent via the Darlows agent on 4 June 2025, I was assured that a tenancy agreement would be reinstated on the day of completion. Based on this assurance, I transferred all necessary funds. However, when the time came, the vendor and their solicitor denied any such arrangement, leaving me with the unacceptable option of accepting the property with a tenant on a rolling contract. This would have exposed me to the risk of a six-month tenancy continuation and the potential need for legal action to evict the tenant. The sudden responsiveness of the vendor’s solicitor, who began replying to queries within hours once the fixed-term tenancy neared its end, contrasted sharply with their earlier delays. This pattern of behaviour, combined with the failure to honour the agreed tenancy terms, represents a serious breach of trust and professionalism. I am deeply disappointed by Darlows’ handling of this matter and their failure to ensure clear and accurate communication throughout the process. Very conveniently the same property has been advertised straight away on same day (today - 26/06/2025 after wasting my 7 months)

Sid · 26 June 2025

★★★★★ 5/5

Google

Excellent sales rep Tom. My house was sold within a week. Tom was super efficient and friendly. He kept me updated daily and always put my mind at ease. He is a credit for the company. I would definitely recommend using Darlows again

Rebecca · 10 June 2023

★★★★★ 5/5

Google

Darlows in Rumney are currently selling a flat on my behalf, Bethan Powell is my first line contact, I find her to be very helpful and knowledgeable with good communication skills, she regularly keeps my informed of the progress of the sale, and is always cheerful when speaking to her on the telephone.PositiveProfessionalism

John · 12 June 2022

★★★★★ 5/5

Trustpilot

Tenancy Extension

Lauren Keirle has been helpful for my tenancy extension process , explained well, lead good negotiation to benefit both sides , prompt response on queries etc. made really comfortable completing the whole process easy and simple. A. Joseph.

Antu · 18 October 2023

★★★★★ 5/5

Google

Adam has been fantastic helping us to find our first home, and helping to progress our sale. After some difficulty with a previous purchase that fell through with another estate agent, Adam has been a breath of fresh air! Hopefully our sale will continue to progress with his help. Thanks, Adam.

Naomi · 24 August 2022

★★★★★ 5/5

Google

Good professionals, always there to help you through the process of finding a property, assisting you step by step. Many thanks to Adam Robjohn. He was very keen to help and follow our practice all the way. Many thanks to Adam and nd and Darlows in Rumney , Cardiff. I recommend to all of my family and friends.PositiveProfessionalism

Aurelian · 24 August 2021

★★★★★ 5/5

Google

Emma has been wonderful selling our house. She's been really on the ball and communicative all the way through.. so we don't ever have to chase up to find out what's going on. She got viewings and an offer in before the house even got advertised! Also very trustworthy and honest - feel really comfortable giving her keys to the house. Highly recommend!

Laura · 10 June 2020

★★★★★ 5/5

Google

Emma Jones at darlows rumney has been great support from start to finish.emma kept me informed every step of the way and was alway happy to help me even out of work hours.we faced a few hiccups along be the way but she just pulled us through them she bent over backwards for us just amazing service highly recommended them and a big thank you to Emma

M · 11 June 2018

★★★★★ 5/5

Google

I found Darlows extremely helpful and attentive throughout the sale of a property. It was not straightforward (as it was a probate property) but Emma and Rhys were very professional in helping the sale go through smoothly and on track. I would without any hesitation highly recommend them, and would certainly use them again. All that remains to say is, many thanks for a job well done.

Anthony · 11 June 2018

★★★★★ 2/5

Trustpilot

Unprofessional

Unprofessional, poor communication, although a couple of the agents were very nice people and polite ( the nice people have since left..). Overall I would not recommend selling with Darlows Llanishen. They even have the cheek to keep ringing me about "my property search" when the sale of my flat has fallen through!

Maria · 4 March 2026

★★★★★ 5/5

Google

A very very big thanks to Rachel, who has helped my family out to find the perfect property. She has been so kind and has given me soo many advice regarding properties which has finally lead us to find the perfect house we had looked for. Also in general Darlows Rumney branch is a very great estate agent which help buyers find their ideal home.

Tharika · 11 June 2019

★★★★★ 5/5

Google

Cynthia Eze bought a house in March 2019 through Darlows Rumney......Great professional experience from the team. Rachel Addis was wonderful. Communications from Rachel was great. Got the house in less than 3months no hassle. The seller was fab. Communication was the main thing and We got all We needed... Wonderful team. Smooth, smooth. We all worked together and got a beautiful home. Thanks a lot.

Gaius · 11 June 2019

★★★★★ 5/5

Google

Really thank you to Shauna for finding the perfect property for us. She is absolutely brilliant. Really thanks to Tara for dealing in a professional way with the lender to find and accept the mortgage product that suit us. I would recommend Darlows Rumney agency for their service. The process of buying has been really smoothly. Thanks for everything. We really enjoy the new property.

Giuseppe · 11 June 2019

★★★★★ 5/5

Google

I would like thank Emma Jones for her outstanding, professional work ethic. From the moment my self and my partner have had communication with Emma, she has been brilliant with dealing with helping us to purchase our future home. Emma has kept us informed with everything. Thank you Emma.PositiveResponsiveness, Quality, Professionalism, Value

Karen · 12 June 2022

★★★★★ 5/5

Google

Nadia Refae Senior Residential Sales Consultant was very helpful and had good communication skills throughout the process.

Sara-Jane · 2 November 2024

★★★★★ 5/5

Google

Nadia Refae Senior Residential Sales Consultant was very helpful and had good communication skills throughout the process.

Sarah · 2 November 2024

★★★★★ 5/5

Google

All staff that I have been communicating with have been excellent in particular Emma Jones as she has been really helpful professional and friendly she’s made the stressful experience of selling and purchasing much easier and calmed me down when I was panicking when I couldn’t find somewhere to live thank you Emma 😊PositiveResponsiveness, Quality, Professionalism, Value

Judy · 24 August 2021