Darlows Cardiff reviews

★★★★★ 5/5

Google

A very very big thanks to Rachel, who has helped my family out to find the perfect property. She has been so kind and has given me soo many advice regarding properties which has finally lead us to find the perfect house we had looked for. Also in general Darlows Rumney branch is a very great estate agent which help buyers find their ideal home.

Theepa · 25 November 2018

★★★★★ 5/5

Google

Rhys Lewis was very quick and helpful to respond to my request

Ian · 3 January 2025

★★★★★ 5/5

Google

Shauna has been very helpful in helping find a forever home for my partner and I. Shauna understood what we were looking for in a home and gave us regular updates when new properties were being added to the market. Shauna has a good knowledge and understanding of the area which dose help. We have currently found a house and going through the process.

Jordan · 13 June 2019

★★★★★ 5/5

Google

Rachel is been extremely patient and helpful with us. She managed to book us a couple of very last minutes views on the same day we were in Cardiff. She understood our needs and doing the best to find the right house for us. She also booked us a session with Tara,a finance advisor who gave us really good tips for our situations. Thanks!

Silvia · 11 June 2019

★★★★★ 5/5

Google

Darlows found a buyer for my house in two hours and Emma was especially instrumental in bringing the buyers to view the property. Since then she has continued to keep us apprised of progress and has been available for advice on timescales and the process as well as helping us find a new place. Thanks to Rhys, Emma and the whole team in Rumney.

Tim · 11 June 2019

★★★★★ 5/5

Google

I have been dealing with Emma Jones on the sale of my mums property, she has been fab to deal with. She has kept me up to date on all viewings providing me with honest, frank overviews of each viewing which is exactly what you need when selling a property. Would definitely recommend Emma as a point of contact within Darlows.

Diane · 10 June 2020

★★★★★ 5/5

Google

We recently viewed several properties listed by Darlows around the Rumney/St Mellons area and had a great experience with them. Amelia, in particular, was fantastic throughout the entire process. She was knowledgeable about both the properties and the local areas. Amelia answered all our questions and ensured we understood what we were getting into with each place. We would definitely recommend them to anyone looking to buy in those areas. They have numerous great listings and are a pleasure to work with!

Matt · 11 January 2024

★★★★★ 1/5

Trustpilot

Avoid DARLOWS AT ALL COST

Avoid DARLOWS AT ALL COST Absolutely appalling experience with Darlows. Every interaction is a struggle. They consistently pass me from person to person, with no one seeming to know what's going on or who's in charge. The lack of professionalism is staggering. It's been TWO YEARS and my case is still unresolved. Communication is non-existent - no updates, no follow-through. My solicitors won't even deal with them directly. If you value your sanity, stay away from Darlows. Utterly disappointing and unprofessional service. Spent £2000 on solicitors and surveys, If you're a manager at Darlows HQ, PLEASE GET IN TOUCH WITH ME. I demand answers and resolution. Darlows, you've had your chance to fix this - now it's time to take responsibility.

Consumer · 27 May 2025

★★★★★ 5/5

Google

As we are first time buyers it all seemed a bit overwhelming at times, but Shauna was brilliant and has guided us through the whole process with the upmost professionalism. Whilst Shauna took a well earned holiday Emma took over, she too was fantastic. We really cant believe how smooth everything has gone and we cannot wait to move into our new home.

Joanne · 11 June 2019

★★★★★ 5/5

Google

I’m so happy with the service I’ve received from Darlows, especially from Emma Jones. Emma has been warm and friendly but most importantly honest and constructive. Important qualities in an agent, especially when looking to buy a house. She has helped us through our journey, more than she’s required to do so and continues to provide us support. Great service and great staff.

Ruhena · 11 June 2019

★★★★★ 5/5

Google

We've had a seamless experience with Darlows throughout our buying process, however a particular shout out to Bethan Powell who has gone above and beyond to help us when needed! She's entirely professional and is extremely efficient at getting things done and responding in a timely manner! Thanks guys!!!PositiveResponsiveness, Professionalism

Lorne · 10 June 2022

★★★★★ 1/5

Trustpilot

AVOID AVOiD AVOID StaY away from these…

AVOID AVOUD AVOID StaY away from these cowboys if you are a landlord. Even if you pay the fee they will withold rent and refuse to issue notices to tenants. Leaving you with arrears. THeY REFUSE to answer your emails and are incompetent in their knowledge. Basically you will end up having to manage the tenancy yourself. Thry just pass you from one oerson to another and do not act in your interests. the property ombudsnan and rent smart will be keen to investigate their u scupulous agent behaviour. I suggest you all report them where you have had this experience. Oh and another thing they wont answer your question but will use a friday to send a random email that needs some queries answered like we suggest you renew a tenancy with them or you will be left vulnerable !!! The offices are not open on weekend for you to sort this out . They will not act in your bezt interests

Naheed · 23 December 2023

★★★★★ 5/5

Google

Emma was very helpful and friendly from the start she was informative about the property we viewed and made us feel comfortable. She was always available when we needed to contact her. She has even gone the extra mile to help us in finding a property that would be suited for us. Highly recommended.PositiveResponsiveness, Professionalism

Alyssa · 24 August 2021

★★★★★ 3/5

Trustpilot

Friendly and Supportive, with an eye for detail

A decent bunch. They've clearly got an eye for quality when it comes to sales, and an eye for detail going through the fine print that I was very impressed by, and perhaps most importantly, they were extremely patient with us as first time buyers. We could've perhaps done with a bit more guidance, and certainly there was a lot of flailing about when things weren't going through that we could have had more support with, but they came through in the end and I got the firm impression that when it seemed they weren't entirely focussed on us, it was because they were focussed on the other half of the sale, and I can respect that.

Owen · 20 December 2023

★★★★★ 5/5

Google

Thomas was extremely helpful during the viewing, addressing all my concerns and questions with patience, thoroughness, and a friendly demeanor.

Seyed · 9 August 2024

★★★★★ 1/5

Trustpilot

SIMPLY ABYSMAL

This company do not fulfil what they tell you over the phone. Visited my property made promises to supply valuations and or rental values. No further contact no return calls and avoidance of messages. When I eventually contacted the actual agent I met, excuses and new promises which again never materialised. Simply don't have the honesty to tell you the truth. Simple as that. 1 star is too much don't bother.

Customer · 10 June 2024

★★★★★ 5/5

Google

We have used Darlows in Rumney Cardiff for many years, they are very professional, not overpowering and make you feel at ease when buying from and selling with. Rachel Addis is very bubbly, has a great personality, is always available to help with our concerns and I would recommend her to anyone she is an asset to Darlows. Thanks Julie & Paul.

Paul · 11 June 2019

★★★★★ 5/5

Google

Tom was very helpful in my property search as a first time buyer and was very informative on every viewing I had with him, he was friendly and happy to answer any questions I had even after the viewings.

Ryan · 10 June 2023

★★★★★ 4/5

Google

Adam was extremely helpful in arranging viewing of a couple of properties and arranging a valuation on my property. Adam is confident, well presented and answered all my questions with ease. I would highly recommend Adam most definitely !

Faqir · 10 June 2023

★★★★★ 5/5

Google

I am so happy with the service Emma from Darlows Rumney has provided. She has been so helpful and informative and has kept me in the loop throughout the whole process. Very professional and friendly. Would definitely use Darlows again because of this fab service. Thanks Emma! 😊 …

Samantha · 10 June 2022

★★★★★ 5/5

Google

Can I just say how impressed I am at the professionalism and friendliness with the Darlows staff at the Rumney branch. A big thank you to Emma, Rachel and Rhys for all the hard work you have done so far regarding our move. Also thanks to Tara and Charlene for helping us get the best deal with our new mortgage. A definite recommend.

Gareth · 11 June 2018

★★★★★ 5/5

Google

I cannot thank Rhys, Tom and Amelia enough for selling my house. Their service has been absolutely faultless throughout the whole process taking away all the stress. They are all lovely to deal with and nothing was ever to much trouble. I can recommend 100%. Thank you guys, absolutely perfect !!!!

DJ · 24 July 2024

★★★★★ 5/5

Google

Just want to say a BIG thank you to Emma Jones at the Rumney branch of Darlows.. She was really helpful and professional when helping us to sell our buy to let property. She was our main point of contact throughout the process and kept us up to date with regular progress reports. Couldn't have done it without you Emma......Thank You xx

Clare · 11 June 2018

★★★★★ 5/5

Google

Amelia has been such a huge help with our house search. Always accommodating with our tricky schedule and very helpful during viewings. She has been great

Jenna · 11 March 2024