Trusted Agent profile · Cardiff
★★★★★
637 reviews across 3 platforms
19/19a Station Road, Llanishen, Cardiff, CF14 5LS
Part of Darlows, see every office.
Darlows's office in Cardiff, at 19/19a Station Road, is rated 4.4 out of 5 across 637 reviews on three platforms, including 286 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Service
Many thanks to Emma and Cai for the excellent service I had from them finding the right tenants for my house that I have now rented out. Both were so helpful and both really nice.I would recommend Darlows can’t fault them
5/5
GoogleGreat service from Ben who we've viewed a few properties with. He's really taken the time to understand what we are looking for to improve our search and has always kept in touch with us about what's new and anything that's changing. Great advice on selling and we would definitely recommend!
Hi Hannah, thank you very much for your review! It is really lovely to get your feedback. As always please get in touch if you have any questions or queries.
5/5
TrustpilotThanks for Chloe’s support, guidance and friendly customer service.
Chloe was friendly and gave excellent, knowledgeable advice to me yesterday when I contacted the letting department at Darlows. As a landlord it is reassuring to have someone who can support and guide you. Thanks Chloe, you’re a credit to the company.
5/5
GoogleWe are very pleased with the service we have received. The staff provided us with good advice and professional support which contributed to a rapid sale . Thank you to all the team.
Hi Fay, thankyou for your review we are so pleased that the apartment has all gone through for you, all the best in the future kind regards Gareth and the Team Llanishen darlows estate agents
5/5
GoogleExcellent service would highly recommend. Gareth in particular was welcoming and dealt with our enquiries professionally. Efficiently arranged viewings and kept us informed throughout.
HI, thanks for the review we wish you all the best with the future search and will keep in contact with any new properties, kind regards Gareth Lewis Llanishen Darlows estate agents
5/5
GoogleGood viewing experience. Impressed by the sales consultants (Tom) knowledge of the property. Has given me a lot of food for thought.
Hi Jon, thankyou for your review so pleased that Tom has helped with your property search, we will keep you updated with your search Kind regards Gareth Lewis LLanishen darlows estate agents
5/5
TrustpilotGreat Service
I use Darlows as my letting agency They have always been very helpful and timely in their communications with me. Sam McAllister recently carried out a check at the property and he was very polite, professional and helpful when I met him. I have used Darlows for a few years now and am happy to continue to do so.
Good Morning,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
TrustpilotThat bit more
Was looked after by a young lady called Hollie So helpful about the property and the local area.
5/5
TrustpilotSpeedy service and always helpful
Bought my house through Darlows and always found them through this process to be straightforward and without delay. I have since decided to put my house on the market with them because of their efficiency and concern; they viewed my house for sale within hours of my request and kept me updated as to the situation.Well done Diane-much appreciatedI
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotMyself and my daughter have contacted…
Myself and my daughter have contacted darlows to request a viewing, we both have been told someone will ring us back, I have been waiting since last week and my daughter has been waiting two days, not very professional.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
GoogleLewis provided a very professional service and was very informative and pleasant to deal with
Hi Rhian, thankyou for kind words regarding Lewis. Wishing you the best of luck with your property sale.
5/5
GoogleOlivia was really friendly and helpful and kept me updated regularly.
Dear Leigh, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst looking for your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Llanishen estate agents
5/5
GoogleDuring the sales process of my mothers house, I found Sarah Bracey to be a pleasure to deal with.I would like to take this opportunity to wish her all the best in the industry. I am quite sure she will make a success of her career as her customer service skills are top class.From a satisfied customer.
Dear Richard, Thank you for leaving such great and detailed feedback about your experience with Darlows Llanishen, in particular Sarah who is over the moon with your comments. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Llanishen estate agents
5/5
GoogleHad a great viewing with Gareth. He was very personable and clearly knowledgable about the home and general area. Great first ever viewing 😊
Hi Emily, thankyou for leaving such a nice review kind regards Gareth Lewis Manager Darlows estate agents Llanishen
1/5
TrustpilotI was to see an house
I was to see an house. I ask for applications form but thay just laid that call back with more information and will send an form by email and of course this does not happened. When I go to agency to ask for application they said house is not more available. Just lost my time
Dear Alina, We are sorry to hear about this and this is not the service we strive to achieve. If you would like us to look into this please email help@darlows.co.uk with details of the branch you were in contact with. Regards, Hannah
5/5
GoogleWe have been delighted with the service we have received so far. Stefan, is a very ambitious young man who works hard and looks after his clients. He is a great communicator and a great rep for Darlow Will definitely use Darlow again.
Thank you for such kind words Stefan does seem to get the balance between ambition and caring for our clients spot on. I have no doubt these words will mean a lot to him, I am sure he is still on hand as and when you need him. Thank you again
1/5
TrustpilotUnprofessional and bad communication
Went to see a flat viewing and tried to contact 7 times saying that i wanted to rent the flat. I was told that someone would call me back but i was never contacted. I then saw that the flat was taken by checking rightmove. Very unprofessional and really bad communication
5/5
TrustpilotCustomer service
Thankyou nadia for your help in signing my agreement and going through the process online much appreciated
Thank you for taking the time to leave Nadia a review. She will be pleased you are happy with her service. Thanks, Cardiff Property Management
5/5
GoogleThe sale took longer than expected but not the fault of Darlows, l found the service l received to be efficient and professional from start to finish. Mr Daw - Cardiff
Many thanks for the comments, it was a tough one to get over the line but so pleased we got there eventually, Tim and his team were relieved to say the least when we completed.
1/5
TrustpilotTried to book an appointment to vein a…
Tried to book an appointment to vein a cash only property in lakeside today but can’t book for next week only on the 14th March 2023nas per usual brynmawr darlows helpful as usual NOT
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotI delt with Nicole from merthyr
I delt with Nicole from merthyr , I have to say it's the best service I have ever received , accommodating , friendly , knowledgeable and just fantastic , can't fault. Darlows and Nicole at all , thank you for the wonderful service , I'll highly recommend you to everyone . Thanks again jason
Dear Jason Pratt,Thank you for taking the time to leave a review. We are glad that you are so happy with your experience and we look forward to helping you again in the future. Thank you,Darlows Lettings Merthyr Tydfil
5/5
TrustpilotGreat first impressions!!
I first started speaking with Nicole from the Merthyr branch of Darlows approximately 6-8 months ago with a view to buying a property and letting it out. Due to the pandemic and restictions, it has took much longer than I had hoped to secure a property, but I have been really grateful of the initial advice Nicole provided me with, and the advice given in relation to properties I have been considering, despite her knowing that I didnt have instant business to give to Darlows. I have found her to provide excellent customer service and she has been amazing in her efficiency and quick responses. I have every confidence in her and look forward to her managing my property.
5/5
TrustpilotPrompt response and very professional…
Prompt response and very professional in delivering their services.
Thank you Daniel for your kind words, is there anyone you wish to mention in your review? @ Property management.
5/5
GoogleTim Davies at Darlows has been nothing short of fantastic in helping me with my first purchase, even though he wasn't representating me directly, he made every effort to help me and was very honest in the process.PositiveResponsiveness, Quality, Professionalism
Good morning Craig than you so much for your kind words, it really does go along way, we hope you will be extremely happy in your new home. You know where we are if we can help any further
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Gold.
Tell us what you need and we'll put you in touch. Darlows hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
