4/5
Trustpilotchloe from the property management team…
chloe from the property management team in Cardiff couldn’t be anymore helpful, had a few queries and she helped me get to the bottom of them all! Thank you so much!
Trusted Agent profile
Darlows Cardiff reviews
★★★★★
625 reviews across 3 platforms
19/19a Station Road, Llanishen, Cardiff, CF14 5LS
Darlows's Cardiff office at 19/19a Station Road is rated 4.4 out of 5 across 625 reviews on three platforms, including 275 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Trustpilot2/5
TrustpilotWe have had a very bad time at our…
We have had a very bad time at our property but if it wasn’t for Zara Lawes she had been amazing and done everything she can for us.
5/5
TrustpilotSpoke with Chloe on the Property…
Spoke with Chloe on the Property Management team and I have to say what excellent customer service, couldn’t be more helpful if she tried! Thank you so much!
5/5
TrustpilotWould just like to say a big thankyou…
Would just like to say a big thankyou to ollie for today very understanding and was more then happy to help and that's exactly what he done. Thankyou
5/5
TrustpilotFantastic service from Ollie Hussain…
Fantastic service from Ollie Hussain today , a professional kind gentleman who did everything he could for me , couldn't have asked for more .
2/5
TrustpilotThe only reliable people there are…
The only reliable people there are chloe and ollie the rest say they will call you back or sort out your problems but they never do
5/5
TrustpilotFantastic service from darlows in…
Fantastic service from darlows in Pontypridd.Really happy with how quick and professional they dealt with my sale. Will 100% recommend them and I will most definitely use darlows again.
5/5
Trustpilotall sorted now
I was having some difficulties with finances and Ollie Hassani from property management has helped to sort them out. Thank you very much
5/5
Trustpilot5 Star Service!
5 Star Service!Chloe Hutchings has given us outstanding service! Polite, professional and got back to all our enquiries straight away. Definitely recommend!
5/5
TrustpilotZara superstar
Rang Zara yesterday to sort out an issue Ive been chasing for weeks, sorted maintenance visit for today super service
5/5
TrustpilotI had a call from lovely Zara today
I had a call from lovely Zara today, trying to sort out my contract, she is very helpful, Thank you.Magda.
5/5
TrustpilotProfessional Management-Darlows
Well done Victoria of Darlows rental team, very professional and competent, good communication and follow up of urgent calls
5/5
TrustpilotFantastic service from Victoria Hart!
Fantastic service from Victoria Hart at Darlows!Professional, friendly, knowledgeable and always goes above and beyond, highly recommend!
5/5
TrustpilotExcellent
Sam McAllister provided an excellent service - he resolved my tenants’ issue immediately and kept me informed with clear communication.
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. Genuinely can’t fault A single part of the proces.
5/5
TrustpilotBrilliant
Been dealing with Zara with issues and she’s been absolutely fantastic, very helpful and kind.
5/5
TrustpilotDarlows was truly FANTASTIC
Short version:
5/5
TrustpilotChloe from the property management team…
Chloe from the property management team was extremely helpful! Amazing customer service
5/5
TrustpilotVery pleased with the service we…
Very pleased with the service we received from Darlows Merthyr Tydfil and Nicole. Would highly recommend.
5/5
TrustpilotHad a issue phoned today got solved…
Had a issue phoned today got solved straight away
5/5
TrustpilotExcellent service and excellent staff
Excellent service and excellent staff. Would definitely recommend.
5/5
TrustpilotVery smooth move in process
Very smooth move in process, helpful at every step
5/5
TrustpilotHayley has always been polite and…
Hayley has always been polite and helpful.🙂
1/5
GoogleRating only, no written review.
Agent replied · 26 January 2026
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with us did not meet your expectations. We would appreciate the opportunity to discuss your experience in more detail and understand how we can improve our services. Please feel free to contact us directly at your earliest convenience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Darlows Cardiff
How many reviews does Darlows Cardiff have?
Darlows's Cardiff office has 625 reviews across three platforms: 275 on Google, 8 on Facebook, 342 on Trustpilot (across the whole business).
What is Darlows Cardiff's rating?
Darlows Cardiff is rated 4.4 out of 5 across all 625 reviews, and 4.8 out of 5 on Google from 275 reviews.
Has Darlows won any awards?
Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Gold.
Where is Darlows's Cardiff office?
Darlows Cardiff, 19/19a Station Road, Llanishen, Cardiff, CF14 5LS.
