5/5
TrustpilotWorking with Jada
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Trusted Agent profile · Cardiff
Darlows Cardiff reviews
★★★★★
625 reviews across 3 platforms
19/19a Station Road, Llanishen, Cardiff, CF14 5LS
Darlows's office in Cardiff, at 19/19a Station Road, is rated 4.4 out of 5 across 625 reviews on three platforms, including 275 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
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Awards
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotZara
Zara- very easy to deal with and puts you at ease In any situation, very helpful and understanding
Agent replied · 13 June 2024
Dear Corey, Thank you for leaving such great and detailed feedback about your experience with Darlows Albany Road (Lettings) estate agents. Thank you again for your 5 star rating!RegardsDarlows Albany Road (Lettings)
5/5
TrustpilotGreat service and consideration of the…
Great service and consideration of the smaller details to help all parties. Very impressed with the time spent ensuring a great experience. Thank you!
5/5
TrustpilotSam McAllister
Sam McAllister turned up on time and was very polite and friendly.Very helpful and deserves a 5* review.Thank you.
Agent replied · 13 June 2024
Dear Abby, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotExcellent service
As a buyer, I received excellent service from Louise at the Merthyr Tydfil branch.
Agent replied · 13 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotJudith at Tonypandy Darlows sold my…
Judith at Tonypandy Darlows sold my house in just a week!Says it all really, and so professional at it too.
Agent replied · 13 June 2024
Hi Heather, we are very happy to have provided you with such a positive experience! Thanks again!
1/5
Trustpilotthe hell
Darlows its like a cake good decoration from outside but from the inside just close your sens as its...aim still chasing for small normal basic things but no heart in that place.but promise I will knock them down by law.save your life by not open their door.
5/5
GoogleI use several estate agents in Cardiff, I'd say this office is amongst the best. Great service, highly recommended.
Agent replied · 11 June 2024
Dear Jemin, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
5/5
TrustpilotAs always excellent service from…Cliff and Sarah Spanswick
As always excellent service from Darlows. The team are working remotely from home during these unprecedented times and Michael Tustin always gets back. Received a maintenance request this morning for a white goods repair - business as usual it seems. Thank you for looking after us and our properties.
5/5
TrustpilotThanks
A very professional and friendly service provided, Tayah especially went out of her way to help.
Agent replied · 13 June 2024
Hi Steve Payne,We're pleased to see the 5-star rating you left for us. Please let us know if there is anything further we can do to help!RegardsDarlows Albany Road (Lettings)
5/5
GoogleOlivia and the rest of the staff were extremely helpful and always kept us up to date at all times.
Agent replied · 11 June 2024
Dear Michael L, Thank you so much for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. Darlows Llanishen estate agents
5/5
TrustpilotExcellent service from several staff at…
Excellent service from several staff at rental dept.Good feedback tenants found really quickly would definitely recommend
Agent replied · 13 June 2024
Dear Russell, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotGeneral information
Excellent customet service from Hollie, very informative & helpfull.I will be back in touch in the future.
5/5
TrustpilotZara Lawes dealt with our query very…
Zara Lawes dealt with our query very promptly and efficiently. Great work. thank you.
Agent replied · 13 June 2024
Andrew Fiddes, we are glad we could help! If you ever need anything else from us, please feel free to give us a call. Have an awesome day!
5/5
TrustpilotSpoke to a lovely lady called Hayley
Spoke to a lovely lady called Hayley, excellent customer service! Very understanding and courteous.
Agent replied · 13 June 2024
George Morris, we're happy you found our staff to be so supportive during your experience here at Darlows Albany Road (Lettings). Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
TrustpilotChristine from Darlows Estate…
Christine from Darlows Estate agent,very friendly,prompt. Christine Ensured the delivery of properties to purchase., we're presented to me seamlessly and based on the specifications provided.
5/5
FacebookPROFESSIONAL, PROFESSIONAL,PROFESSIONAL- consultation on Tuesday sold by the following Monday - well actually sold by the Friday but we had to go through with the open house. ALL staff were absolutely brilliant, answered the phone every time and did what they said they would do. Thoroughly recommend their services.
5/5
GoogleExcellent service from Lisa Nolan in Llanishen Branch. Very helpful and pleasant!
Agent replied · 11 June 2024
Anna, thanks for your praise and kind comments about our team. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Llanishen estate agents
5/5
TrustpilotWe have had excellent customer service…
We have had excellent customer service from Chloe, she has been very helpful and understanding.Everyone who I have dealt with in Darlows have been very helpful, Nicole in helping us find our home, Chloe, Ollie and Gareth in helping with the maintenance issues.
5/5
FacebookGreat service, pleasure to deal with (both as a seller and a subsequent buyer).
Agent replied · 22 February 2025
Dear Dan, we hope you have settled into your new home well, thank you for your kind words. If you need anything else from us, please feel free to stop by or call us. Darlows Llanishen
5/5
TrustpilotTenancy inspection - 5 Star
Tenancy inspection carried out by Sam McAllister, extremely friendly and professional. Awesome service
Agent replied · 13 June 2024
Good morning,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
TrustpilotVery efficient
Very efficient, friendly and helpful. Affordable fee to move and very flexible.
Agent replied · 13 June 2024
Dear Philippa John, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
GoogleSamantha and Co were very helpful and always responded quickly with any queries. Would recommend!
Agent replied · 11 June 2024
Dear Neil Jones, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future.
5/5
TrustpilotExtremely friendly and informative
Extremely friendly and informative. Thanks for your help Rhys.Would highly recommend.
Agent replied · 13 June 2024
Dear Conor, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Darlows Cardiff
Has Darlows won any awards?
Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Gold.
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