Trusted Agent profile
★★★★★
625 reviews across 3 platforms
19/19a Station Road, Llanishen, Cardiff, CF14 5LS
Darlows's Cardiff office at 19/19a Station Road is rated 4.4 out of 5 across 625 reviews on three platforms, including 275 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotAn excellent service.
The Darlows team in the Llanishen office were without exception, professional, helpful and friendly. They kept us updated and informed all the way through the process of buying and selling and made what is one of lifes most stressful events run as smoothly as possible. Thank you.
5/5
TrustpilotFantastic service from Oliver in the…
Fantastic service from Oliver in the Merthyr office, highly recommend Darlows!
Dear Richard, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotGood service on the phone always real…
Good service on the phone always real nice to talk to.
Dear James Breslin, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
3/5
GoogleVery good agents pleasure too discuss property with the staff 👍 …
Hi Mikey Thomas, We're pleased to see the 5-star rating you left for us. Would you mind elaborating a little more on why you gave us this rating? We would love to know!
3/5
GoogleVery good agents pleasure too discuss property with the staff 👍 …
Hi Mikey Thomas, We're pleased to see the 5-star rating you left for us. Would you mind elaborating a little more on why you gave us this rating? We would love to know!
5/5
TrustpilotExcellent customer service from Zara…
Excellent customer service from Zara Lawes at Darlows.
Dear Michelle, Thank you for taking the time to let us know how we did. We hope you have a great day!
3/5
GoogleVery good agents pleasure too discuss property with the staff 👍 …
Hi Mikey Thomas, We're pleased to see the 5-star rating you left for us. Would you mind elaborating a little more on why you gave us this rating? We would love to know!
5/5
TrustpilotBest estate agents in Pontypridd
Great company, great staff
Hi,Thank you for taking the time to leave us a great review about your experience with us!
1/5
TrustpilotAvoid if you can
Avoid if you can. Terrible service with no communication.
5/5
TrustpilotExcellent Advice
Excellent advice about renewing lease taking account of flexibility required!
Dear Jude Griffiths, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Thank you again for your star rating!RegardsDarlows Albany Road (Lettings)
5/5
TrustpilotPositive, helpful and friendly experience
We have recently had a positive experience with Tayah Rennie-Morgan. She was friendly, very helpful, helped us to solve a problem and delivered the information during the same day. This saved us a lot of work on our accounts.
5/5
GoogleI am so grateful for the help I have had from Jonathan Davies mortgage advisor for Darlows. He has been exceptional from the very beginning, and a challenging case to say the least. Words aren't enough to thank him.
5/5
GoogleBest estate agent ever, Sarah reliable and honest punctual ,regards Octavian
Nelu Le, we're happy you found our staff to be so supportive during your experience here at Darlows Llanishen. We hope to see you soon!
5/5
TrustpilotGreat customer service from all in…
Great customer service from all in Merthyr Tydfil branch.
Dear Natalie,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
TrustpilotExcellent
Very and quick and professional throughout the entire process
Dear Tim, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Thank you again for your star rating!RegardsDarlows Albany Road (Lettings)
5/5
TrustpilotExtremely helpful and very willing to…
Extremely helpful and very willing to help!
Dear Akshay, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
5/5
TrustpilotHi would like to say thankyou to gareth…
Hi would like to say thankyou to gareth from darlows dealt with my end of tenancy really well and deposited my bond back to me very quickly which is a great help thankyou so much.
5/5
TrustpilotSpoke to chloe from the property…
Spoke to chloe from the property management team and I have to say from reading previous reviews how true they are, nothing was ever too much of a problem and she was always polite and helpful
5/5
TrustpilotI moved into a 3 bedroom property
I moved into a 3 bedroom property, there was a few things wrong. I contacted Chloe and she went above and beyond to arrange things. Still waiting for the replies but the customer service is brilliant
5/5
TrustpilotVery efficient friendly service
Very efficient friendly service Would recomend Darlows.
Dear Lisa Owens, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help!Darlows Lettings Merthyr Tydfil
5/5
GoogleThe best experience I ever had thanks lot
Thank you again for your star rating! Your opinion plays an integral part in our customer service. Best wishes for the future Regards Darlows Llanishen
5/5
TrustpilotOllie Hassasni
Ollie Hassasni - property manager. 5 star review from me as this gentlemanwas nothing more that a perfect professional during a very testing time of both the year and current said situation.
1/5
TrustpilotScammers!
1/5
TrustpilotI Don't know I'm afraid?!?
£90+ for a gas check?!Never get an answer from any office, calls always just go back to Essex where they know nothing. Can't even confirm an occupation/ move in date.Absolutely appauling!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Darlows's Cardiff office has 625 reviews across three platforms: 275 on Google, 8 on Facebook, 342 on Trustpilot (across the whole business).
Darlows Cardiff is rated 4.4 out of 5 across all 625 reviews, and 4.8 out of 5 on Google from 275 reviews.
Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Gold.
Darlows Cardiff, 19/19a Station Road, Llanishen, Cardiff, CF14 5LS.
