Trusted Agent profile · Cardiff
★★★★★
625 reviews across 3 platforms
19/19a Station Road, Llanishen, Cardiff, CF14 5LS
Darlows's office in Cardiff, at 19/19a Station Road, is rated 4.4 out of 5 across 625 reviews on three platforms, including 275 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleWow! Excellent service especially from Lisa and Sam. They are very efficient and very pro active. If we move again we wouldn't hesitate to go to Darlows Llanishen. Thanks all!
Chris, we're so glad you had such an excellent experience with us! We wish you all the best for the future in your new home. Darlows Llanishen estate agents
5/5
GoogleI had Lewis come around to value my property and he did a sterling job. 1st class.
5/5
TrustpilotWell Done Zara Lawes
Zara has persevered, over the course of a number of weeks, to resolve a difficult situation in one of our rental properties. She has followed up diligently and kept me well informed at every step. It was a real relief when she called me this morning to say that the situation had finally been resolved. Well done and thank you!
5/5
GoogleJoe doing my mortgage and was really helpful
Thank you Thomas I know Jo will be pleased to hear this
5/5
TrustpilotVery pleased with Darlows
Very pleased with the service that Darlows have provided , all the agents are always courteous and polite , they solve any issues quickly , will be using them again shortly
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!Darlows Merthyr Tydfil
5/5
TrustpilotSuper service
Asset to DarlowsAfter moving into my new property, I had a few questions that I needed answering. After a few calls to Darlows, I had a phone call from Zara who told me she'd get the answers I was searching for.... 25 minutes later she calls back, with the answers. Great, friendly service. Very helpful and efficient. Thank you!
1/5
TrustpilotI wouldn’t use them again they seem to…
I wouldn’t use them again they seem to be on the side of buyers not the people they’re representing .
5/5
Trustpilotacknowledgement for Chloe Hutchings
This review is an acknowledgement for Chloe Hutchings for her brilliant customer service. Chloe promptly informed me of a particular issue that needed to be addressed. Separately to this I required some urgent information which Chloe provided within the hour! I’m very impressed with the service provide, Chloe very much relived what could have been a stressful situation.
5/5
TrustpilotI was very happy with Tanya she got all…
I was very happy with Tanya she got all the stuff that I asked for sorted out so less stress for me so 10 out of 10
Dear Gareth Morgan, Thank you for leaving such great and detailed feedback about your experience with Darlows Albany Road (Lettings). Thank you again for your 5 star rating!RegardsDarlows Albany Road (Lettings)
5/5
GoogleThe process of selling our Mum's house was dealt with in a friendly and professional manner. No query was too small and we were kept "in the loop" the whole time
Dear Wendy, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Llanishen
5/5
TrustpilotI had an unexpected situation that…
I had an unexpected situation that popped up I phoned and Louise pugh answered my call and I just want to say she was fantastic and sorted everything out for me thanks again Louise x
5/5
GoogleThe girls (Sam, Sarah & Olivia) have been extremely helpful, approachable and professional in our dealings with Darlows. The service they provide is great and we would recommend.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
4/5
TrustpilotGot through eventually
Got through eventually, but Zara was very helpful
5/5
GoogleI found the team at Darlows in LLanishen to be very friendly and helpful and as a first time buyer, I found their advice and support valuable.
Hi Emily, we are very happy to have provided you with such a positive experience! We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again very soon. Darlows Llanishen estate agents
5/5
TrustpilotZara Lawes and Tristram Hall have been…
Zara Lawes and Tristram Hall have been absolutely amazing. They go above and beyond in the service they provide. I can not recommend them enough.
Dear Marie-celine Glenn, Thank you for taking the time to leave us feedback. We hope to be of service to you again in the future. Best wishes, Darlows Albany Road (Lettings)
5/5
GoogleOlivia from the Llanishen office was very helpful throughout my purchase. Always available by phone and managed to chase the Solicitor for action when i couldn't.
Craig, thank you so much for your high rating, it means a lot to us to hear that you had such a good experience! We wish you all the best for the future in your new home.
5/5
TrustpilotDarlows manage a buy to let property…
Darlows manage a buy to let property for me and the services that they have provided to date have been great.
Dear Craig A, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property. Thank you again for your 5 star rating!RegardsDarlows Albany Road (Lettings)
5/5
TrustpilotZara - Darlows Lettings
Zara provided excellent service on a query about rent. She was very kind and solution oriented and quickly resolved my issue.
Thank you so much for your review. We are so pleased that Zara was able to assist you. Please let us know if there is anything else we can assist you with. Darlows Property Management
5/5
TrustpilotJess
Thanks jess you made a difficult time very easy
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotDarlows
Cannot fault Merthyr Tydfil Branch. Very helpful, & have stayed in constant contact to keep us updated with all info. Thank You.
Dear Chloe,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
TrustpilotI recently had a property visit with…
I recently had a property visit with Sam McAllister, he was very friendly and very helpful in sorting any issues I had.
Hi Georgia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call. Have a great day!
5/5
TrustpilotOliver gave me some very helpful advice…
Oliver gave me some very helpful advice on letting my property out. When the times comes I will be using his services.
Dear Malcolm,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
1/5
TrustpilotWow the attitude from their agents is…
Wow the attitude from their agents is appalling. Avoid Darlows Brynmawr, disgusting service.
Hi,We're sorry to see your review. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
4/5
TrustpilotInconsistent communication rectified
After some inconsistent communication and support with our rental properties, Gareth Coleman has taken control of a couple of issues with one property and has done an exceptional job. A 6 star review for Gareth, dropping a star in the official rating due to previous experience with Darlows in general.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Darlows's Cardiff office has 625 reviews across three platforms: 275 on Google, 8 on Facebook, 342 on Trustpilot (across the whole business).
Darlows Cardiff is rated 4.4 out of 5 across all 625 reviews, and 4.8 out of 5 on Google from 275 reviews.
Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Gold.
Darlows Cardiff, 19/19a Station Road, Llanishen, Cardiff, CF14 5LS.
