5/5
TrustpilotI have found the Darlows team Very Helpful
I have found the Darlows team very efficient. Zara has been especially helpful over the last few months despite the difficult conditions.Thank you
Trusted Agent profile · Cardiff
Darlows Cardiff reviews
★★★★★
626 reviews across 3 platforms
19/19a Station Road, Llanishen, Cardiff, CF14 5LS
Darlows's office in Cardiff, at 19/19a Station Road, is rated 4.3 out of 5 across 626 reviews on three platforms, including 275 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Darlows, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleFantastic experience with Darlows in Llanishen. The lovely Amaia found our dream home and dealt with the whole transaction flawlessly! Nothing was too much trouble, replies were super quick and informative, it was an absolute pleasure. We can't thank you enough. Highly recommended xx
Agent replied · 11 June 2024
Dear Natalie, It's so lovely to hear that you had such a great experience in buying through us and thank you for taking the time to share your feedback. We hope you settle in quickly in your new hope and we hope to hear from you again in the future. All the best, The Darlows team.
1/5
TrustpilotVery bad communication from lettings…
Very bad communication from lettings team. We may have been young but definitely shouldn’t have been taken advantage off. Would definitely not recommend to anyone. It’s all about money with them rather than helping.
Agent replied · 13 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@darlows.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotFantastic experience through Nicole
Fantastic experience through Nicole at Darlows, Merthyr Tydfil. She's diligent, takes the time to understand my needs and always delivers on her promises. I can't recommend her highly enough!
Agent replied · 13 June 2024
Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotI been dealing with darlows in Brynmawr…
I been dealing with darlows in Brynmawr s.wales gwent. Brilliant service
5/5
TrustpilotZara Lawes was extremely helpful…
Zara Lawes was extremely helpful answering all my questions when my tenant moved out without settling the money they owed
5/5
TrustpilotAbsolutely Amazing service from Zara
Absolutely Amazing service from Zara! Helped us move into our first home so fast and went so smoothly, even rang to check up on us and to see if everything is ok with the property! Highly recommend!
Agent replied · 13 June 2024
Carys Parfitt, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
5/5
GoogleOur purchase was taking quite a long time due to problems with onwards purchases. Livvy in particular and Sam at Darlows Llanishen really supported as much as possible to chase up loose ends and keep us updated! Many thanks. Sam & Cerys
Agent replied · 11 June 2024
Dear Sam Collier, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home! From the team at Darlows Llanishen
5/5
GoogleExcellent serves from Ben, really friendly and answered all questions that were presented to him!
Agent replied · 11 June 2024
Fantastic news lovely to have such kind comments
5/5
GoogleExcellent service. Very prompt and courteous. Their valuation was as expected and sent without delay.
Agent replied · 11 June 2024
Thank you for taking the time to leave us a review and we do hope we can help you further as and when you are ready. Delighted to hear Dan looked after you and that you were happy with the information provided.
4/5
TrustpilotGreat service so far.
Great service so far.I am a landlord and was struggling to rent out my flat, Emma & Oliver managed to do this within days.I look forward to working with them as I get more properties in the future
Agent replied · 13 June 2024
Dear Mandy,Thank you for taking to time to leave us some feedback. We are pleased that you have been happy so far and are looking forward to working with you again in the future.Thank you,Darlows Lettings Merthyr Tydfil
5/5
TrustpilotHad an amazing experience with Merthyr…
Had an amazing experience with Merthyr Tydfil Darlows Nicole Richards, she is absolutely amazing and she made me feel so comfortable. She gets the job done and is extremely kind and helpful, I fully recommend Darlows :)
Agent replied · 13 June 2024
Dear Aimee Jones, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We sincerely thank you for the positive review, and look forward to seeing you again soon!Darlows Lettings Merthyr Tydfil
5/5
GoogleEven though I was not selling with Darlows, I viewed several properties they were selling and was delighted with the professionalism and the knowledge shown by Stephanie Richards. I would not hesitate to recommend Darlows, to my friends and family.
Agent replied · 11 June 2024
Hi Glenys Hellyer, thank you for taking the time to leave a review for us at Darlows Llanishen. We're happy we could meet your expectations!
5/5
GoogleGreat customer service! We viewed a house with Daniel and he was ace!
Agent replied · 11 June 2024
Thank you for letting us know, I know Dan prides himself on giving his clients as much time as is required.
4/5
GoogleTim had been very helpful and always responsive to all the queries and issues.
Agent replied · 11 June 2024
Thank you Debbie I know this has been a very stressful sale for you all, glad to hear Tim was on the case for you. We do hope you are settling in well to your new home
5/5
GoogleRecently purchased through Darlows of Llanishen, excellent service, especially grateful to Sarah Bracey who helped me find the ideal property and guided me through the process with great care and assistance. I would definitely recommend this agency.
Agent replied · 11 June 2024
Dear Roger, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Darlows Llanishen estate agents
5/5
GoogleLewis came around to value my property. He was very honest and empathetic to my complicated situation. I would definitely use Darlows again.
5/5
TrustpilotGood service from Sophie today
Good service from Sophie today, prompt and efficient, thank you
Agent replied · 13 June 2024
We are pleased you have been happy with Sophie's service. Thanks, Property Management
5/5
TrustpilotWe used the services of Darlows…
We used the services of Darlows Caerphilly. They were very helpful and Gareth excelled in helping us to find our new home. He was friendly, efficient and had a good knowledge of all properties that we viewed.
Agent replied · 13 June 2024
Dear Maria Sayer, Thank you for leaving such great and detailed feedback about your experience with Darlows Caerphilly. We wish you all the best for the future in your new home. Darlows Caerphilly
1/5
TrustpilotAvoid DARLOWS AT ALL COST
5/5
TrustpilotOliver Hassani and Gareth Coleman were…
Oliver Hassani and Gareth Coleman were excellent - knowledgable, helpful and clear concerning deposit deductions (as landlord).
5/5
TrustpilotVery good service by hollie nice staff…
Very good service by hollie nice staff very helpful
4/5
TrustpilotNicole from the Merthyr Tydfil branch…
Nicole from the Merthyr Tydfil branch has been so helpful and friendly whilst helping us find our new home. She's always happy to help and answers any queries with ease. Positive experience so far
Agent replied · 13 June 2024
Dear Becky, Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
5/5
GoogleFantastic service from Sam & Lisa! Always very helpful, friendly and lovely, willing to answer the millions of questions I had, and always kept us up to date with the process. Would highly recommend!
Agent replied · 11 June 2024
Dear Hannah, Thank you so much for your lovely review, we really do appreciate your kind words. Wishing you all the best in the future, Sam, Lisa and the Darlows Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Darlows Cardiff
Has Darlows won any awards?
Yes. In The Trusted Agent 2026 awards: Darlows, Cardiff won Gold.
