Darlows Cardiff reviews

★★★★★ 5/5

Google

Olivia was really friendly and helpful and kept me updated regularly.

Leigh · 13 June 2018

★★★★★ 5/5

Google

Had a great viewing with Gareth. He was very personable and clearly knowledgable about the home and general area. Great first ever viewing 😊

Emily · 12 February 2024

★★★★★ 5/5

Google

During the sales process of my mothers house, I found Sarah Bracey to be a pleasure to deal with.I would like to take this opportunity to wish her all the best in the industry. I am quite sure she will make a success of her career as her customer service skills are top class.From a satisfied customer.

Richard · 13 June 2019

★★★★★ 1/5

Trustpilot

I was to see an house

I was to see an house. I ask for applications form but thay just laid that call back with more information and will send an form by email and of course this does not happened. When I go to agency to ask for application they said house is not more available. Just lost my time

Alina · 27 January 2020

★★★★★ 5/5

Google

We have been delighted with the service we have received so far. Stefan, is a very ambitious young man who works hard and looks after his clients. He is a great communicator and a great rep for Darlow Will definitely use Darlow again.

Mr.G · 12 June 2022

★★★★★ 1/5

Trustpilot

Unprofessional and bad communication

Went to see a flat viewing and tried to contact 7 times saying that i wanted to rent the flat. I was told that someone would call me back but i was never contacted. I then saw that the flat was taken by checking rightmove. Very unprofessional and really bad communication

Megan · 26 April 2024

★★★★★ 5/5

Trustpilot

Customer service

Thankyou nadia for your help in signing my agreement and going through the process online much appreciated

Sharon · 9 May 2024

★★★★★ 5/5

Google

The sale took longer than expected but not the fault of Darlows, l found the service l received to be efficient and professional from start to finish. Mr Daw - Cardiff

Joe · 12 June 2023

★★★★★ 1/5

Trustpilot

Tried to book an appointment to vein a…

Tried to book an appointment to vein a cash only property in lakeside today but can’t book for next week only on the 14th March 2023nas per usual brynmawr darlows helpful as usual NOT

MAYERS · 3 March 2023

★★★★★ 5/5

Trustpilot

I delt with Nicole from merthyr

I delt with Nicole from merthyr , I have to say it's the best service I have ever received , accommodating , friendly , knowledgeable and just fantastic , can't fault. Darlows and Nicole at all , thank you for the wonderful service , I'll highly recommend you to everyone . Thanks again jason

Jason · 11 April 2019

★★★★★ 5/5

Trustpilot

Great first impressions!!

I first started speaking with Nicole from the Merthyr branch of Darlows approximately 6-8 months ago with a view to buying a property and letting it out. Due to the pandemic and restictions, it has took much longer than I had hoped to secure a property, but I have been really grateful of the initial advice Nicole provided me with, and the advice given in relation to properties I have been considering, despite her knowing that I didnt have instant business to give to Darlows. I have found her to provide excellent customer service and she has been amazing in her efficiency and quick responses. I have every confidence in her and look forward to her managing my property.

Customer · 20 March 2021

★★★★★ 5/5

Trustpilot

Prompt response and very professional…

Prompt response and very professional in delivering their services.

Daniel · 7 September 2024

★★★★★ 5/5

Google

Tim Davies at Darlows has been nothing short of fantastic in helping me with my first purchase, even though he wasn't representating me directly, he made every effort to help me and was very honest in the process.PositiveResponsiveness, Quality, Professionalism

Craig · 12 June 2022

★★★★★ 1/5

Trustpilot

Agent from hell

I moved into a two bed townhouse in Cardiff with my sister back in November 2019, advertised as "professionals only".Prior to moving in, there had been a one month gap between tenants and I had negotiated in writing that the house would be professionally cleaned (outgoing tenant had three children) and that three of the rooms be re-painted.We arrived to a front garden stacked high with black bin bags which had clearly been there a month, and the windows were practically black.Upon entering the house, it was clear that NOTHING had been cleaned. The toilet was black, the cooker was covered in grease and the carpets were stained.To make matters worse, the previous tenant had not removed any of their belongings. Every draw was crammed with paperwork, wires and clothing. Baring in mind this was supposed to be a furnished property; both beds were broken beyond use, and the mattresses were absolutely revolting.The oven doesn't work, and when we first arrived, it was propped up on a wooden block which is a fire safety issue. Oh and the front door does not comply to the security standards set out with the insurer that they insist you go with.6 MONTHS ON, they finally removed the rubbish from the front garden after I put in a formal complaint.1 YEAR ON, I had to arrange for excess furniture and rubbish removal myself and deduct it from the rent.My formal complaint has been "lost" and no one ever replies to any email or phone call.NEVER AGAIN.

Emmelia · 16 January 2021

★★★★★ 5/5

Trustpilot

Darlows Tonypandy

Very helpful and easy to talk to. Stayed late to arrange viewings for our house and the advice and communication throughout the whole process was exceptional!!Thank you Gerraint and Christine at Tonypandy

Maria · 11 January 2021

★★★★★ 5/5

Google

Lewis did an excellent job valuing my home, thank you

Mobile · 9 August 2024

★★★★★ 5/5

Trustpilot

Swift and supportive help

Cai has been extremely patient and helpful as a new tenant was secured for our flat. He has been unfailingly polite and has answered all our queries swiftly and thoroughly. Thank you.

Karen · 22 December 2020

★★★★★ 5/5

Trustpilot

I would like to give an enormous THANK…

I would like to give an enormous THANK YOU to Ms. Victoria H (Vicky) who has been exceptional in handling, extremely quickly, some issues we've been having a few months now. After little success, Vicky personally took on my complaint and within a week, took care of every single thing, keeping us updated every step of the way. It's the most meaningful help I've had in a while and she's honestly made up for the discouraging feelings we were having. Thanks a million!

Rahima · 19 December 2020

★★★★★ 5/5

Google

Samantha - gave me so much confidence and gave her all in selling my property successfully. Nothing was too much trouble for her. She went out of her way to ensure a smooth sale. I can highly recommend you use Darlows of Llanishen as Sam and the whole team are very friendly and knowledgeable.

Katrina · 13 June 2018

★★★★★ 5/5

Trustpilot

Spoke to Chloe

Spoke to Chloe, whom I must add is extremely approachable,has a friendly attitude, consistent and highly professional.Chloe alway's gave us regular updates, we are really pleased and would highly recommend Chloe and Darlows.

L · 4 September 2020

★★★★★ 1/5

Trustpilot

Appalling service!

Appalling service!I booked a viewing and travelled over an hour to view the property only to get a phone as I arrived that they had to cancel the house had sold!Did it sale that minute?Surely any viewings booked for that day would go ahead and the viewer made aware there had been an offer?

Astro · 4 May 2018

★★★★★ 1/5

Trustpilot

Do not use Darlows to manage your…

Do not use Darlows to manage your property! They do not answer the phone, return voice messages or respond to emails. Our property has been left with a rainwater leak which has effected the electrics since July. We were not informed of the leak and no one has been sent to repair as it was "not a priority" We have been trying to contact them for over a week but no response to any of our emails and no one has returned our calls. Appauling service.

Dear · 1 December 2020

★★★★★ 5/5

Google

I am very pleased with the service i have received from Stefan at Darlows in Llanishen.He was very profesional and such a pleasant person.Very helpful and would always get back to me very quickly if i had a problem.

Kim · 12 June 2022

★★★★★ 1/5

Trustpilot

Very poor customer service

Very poor customer service. In my experience they only cared about our landlord and not I “tenant”. Before we moved into the house we were assured by Darlows that the landlord would fix everything that needed fixing in the house which included the damping. After moving in we discovered a lot of other things were faulty. This included the boiler, window and door locks not working. When I tried to get in touch with Darlows they respond a couple of times and when they finally did all the said was they weren’t liable and that we would have to talk to the landlord about it. Every time the landlord needed them to give me and information they would never fail to do that but they neglected our complaints. I wouldn’t recommend and I won’t never rent or buy a property through them ever again.

Jj · 26 October 2020