Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic!
Fantastic!Michael and Trystram gave us an awsome service and a great experience in letting properties. Although we were dissapointed at one time when a landlord let us down, the letting team (Mike and tryst) kept us in the loop with other properties and found us a lovely home for my family and I in less than a week later. Easy to talk too, communication and friendly service was amazing. Thanks again guys, wish you all the best.
Dale · 21 June 2019
Agent replied · 13 June 2024
Dear Dale Vosper, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Thank you again for your star rating!RegardsDarlows Albany Road (Lettings)
★★★★★ 5/5
GoogleWe found Courtney, Lewis and all the staff at Darlows to be extremely friendly, courteous and went out of their way to help in our purchase.
Rita · 1 December 2024
Agent replied · 8 December 2024
Hi Rita, we are thrilled to hear about your positive experience with the team at Darlows Llanishen. It has been a pleasure assisting you in finding your new home and we wish you both all the best for the future!
★★★★★ 5/5
TrustpilotVery kind
Very kind, polite and extremely helpful 10/10 would recommend Sam McAllister to anyone lovely guy and extremely professional I look forward to working with him in the future.
Hayden · 7 June 2019
Agent replied · 13 June 2024
Dear Hayen,Thank you for taking the time to leave us feedback. We are please to hear that you were happy with our service. Please let us know if you need anything else.Thank you,Darlows Lettings Merthyr Tydfil
★★★★★ 5/5
TrustpilotExcellent customer service.
Excellent customer service from Georgia. She was efficient and helpful and our issues were sorted that same morning. We couldn't of asked for more.
Elaine · 20 December 2025
★★★★★ 1/5
TrustpilotLANDLORDS AVOID AVOID AVOID DARLOWS…
LANDLORDS AVOID AVOID AVOID DARLOWS ALBANY ROAD who have their property management in Newport . they take you money, dont answer eamils or calls and you basically will end up managing the property yourselves. They are really useless . Been with them for about 6 months and they are really incompetent .
Naheed · 8 June 2023
Agent replied · 13 June 2024
Hi Naheed, I am sorry to hear you have been having issues with the property management team. Please reach out to myself via kate.benjamin@haart.co.uk and I would be happy to discuss things further with you.
★★★★★ 5/5
TrustpilotFirst time buyer
Can't thank the Darlows team in Caerphilly enough especially Claire and Sarah-Jane for securing my dream home 😁 couldn't have got it with out these lovely ladies.
Donna · 20 May 2019
Agent replied · 13 June 2024
Dear Donna Davies, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We wish you all the best for the future in your new home. Darlows Caerphilly estate agents
★★★★★ 4/5
GoogleVery professional service, when purchasing my property. Harry was always happy to help and very easy to deal with. Nothing was too much trouble.
Chris · 12 June 2020
Agent replied · 11 June 2024
Dear Chris, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We hope to be of service to you again in the future. Best wishes, Darlows Llanishen
★★★★★ 5/5
GoogleHad a great experience buying a property through Darlows Llanishen. No problems at all and Harry was really helpful from initial viewing to completion!
Sian · 12 June 2020
Agent replied · 11 June 2024
Sian, thank you so much for the positive review! We can't wait to see you again, have a great day.
★★★★★ 5/5
GoogleAmelia at the Llanishen branch has been handling the sale of my property. She has been exceptional from day 1. Her professionalism shines through when conducting viewings to keeping me fully updated on a regular basis. She's extremely knowledgeable regarding the current market. I wouldn't have any hesitation in recommending Amelia!
Sam · 12 June 2023
Agent replied · 11 June 2024
Thank you Sam I know Amelia does pride herself on the attention to detail it is always good to hear these types of comments as the market continues to need that extra care and attention
★★★★★ 5/5
TrustpilotFaith Restored.
Jada was fabulous, totally restored our faith in the viewing and purchase process. Very efficient responses to queries and questions. The photographs of the property and gardens were also very accurate.
Mrs · 19 September 2023
★★★★★ 5/5
TrustpilotDarlows: tip top service!
Darlows have provided me with excellent Customer Service recently, when the charming Nicole (who completed all the letting paperwork for me in an alarmingly efficient manner!) brought the first prospective tenants to view on saturday; within 45 minutes they had agreed to take the place on a 12 month term - what could be better?Seriously impressed with the whole team, and my grateful thanks to them for all their efforts behind the scene.
Susan · 28 October 2019
Agent replied · 13 June 2024
Dear Susan, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
★★★★★ 5/5
TrustpilotNicola @darlowsmerthyer
Used Nicola through darlows merthyr highly recommended company she was so amazing through the journey of renting Nicola I can't thank you enough you went out of your way to make sure this house was ready for me and my new life darlows should be glad to have such a credit to their team ..I will use your company and Nicola if she's on board and suggest others follow thanks so much nic
Leon · 2 October 2019
Agent replied · 13 June 2024
Dear Leon, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. If you have any further questions, please give us a call. We're always happy to help!Darlows Lettings Merthyr Tydfil
★★★★★ 5/5
TrustpilotDarlows lettings merthyr
Fantastic service from Darlows Lettings Merthyr. From the initial viewing Nicole was helpful, polite and extremely friendly. Thanks for a smooth and fast process definitely recommend
Laura · 4 April 2019
Agent replied · 13 June 2024
Dear Laura Merriman, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We appreciate your kind words and look forward to helping you again in the future.Darlows Lettings Merthyr Tydfil
★★★★★ 5/5
TrustpilotThankyou Kelly for the good news and…
Thankyou Kelly for the good news and great customer service
Sharon · 27 May 2025
Agent replied · 6 June 2026
Thank you for your kind review for Kelly, we are so happy hear your feedback. Cardiff Property Management
★★★★★ 5/5
GoogleI am so pleased that we chose Darlows estate agents in Llanishen Branch to manage the sale of our house - every step of the way Sam & Lisa have helped us through the process and kept us informed of viewings & outcomes and responded really quickly to any queries we may have - I would definitely have no hesitation in recommending this particular Branch as they have exceeded my expectations
Lorraine · 12 June 2020
Agent replied · 11 June 2024
Dear Lorraine, we are so pleased to hear such lovely feedback, we really appreciated it! It has been a pleasure working with you. We are here for you every step of the way to make the selling process as easy as possible. Darlows Llanishen
★★★★★ 5/5
GoogleOlivia has been helping my wife and I to secure a property for my son. She has been extremely helpful and professional in her dealings with us.
Steve · 13 June 2018
Agent replied · 11 June 2024
Dear Steve, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We hope to see you soon!
★★★★★ 5/5
GoogleAn easy 5 star review here for the team at darlows llanishen. They’ve gone above and beyond while selling my house. Their attention to detail and professional but friendly approach really has made the whole sale a pleasure! I wouldn't hesitate to recommend them to anyone.
Thanks again guys!
Alex · 17 July 2023
Agent replied · 11 June 2024
Thanks Alex really good of you to leave such kind words. All the very best in your new home
★★★★★ 5/5
TrustpilotSuper easy and straight forward thanks…
Super easy and straight forward thanks to Lauren Keirle!
Darcy · 27 October 2022
Agent replied · 13 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
★★★★★ 1/5
TrustpilotWhere do I start except… AVOID.!
Where do I start except… AVOID.!They were nothing but unhelpful when purchasing through them, advertised a property dimensions incorrect!Rhys, Adam & Matthew are completely incompetent.Won’t go in to it but most definitely wouldn’t sell or buy a property through Darlows Rumney or Darlows in General!We are currently in talks with our solicitors due to their awful service!
Liam · 19 October 2022
Agent replied · 13 June 2024
I’m sorry to hear you have been unsatisfied with the service provided by the Darlows team in Rumney but a full investigation of your concerns has been heard and responded to. If you would like this matter followed up further, as per the original response, you can contact Anne.Boylan@Spicerhaart.co.uk.
★★★★★ 5/5
TrustpilotThank you Jessica for your help and…
Thank you Jessica for your help and making our visit pleasant.
Gerald · 23 July 2022
Agent replied · 13 June 2024
Hi,Thank you for taking the time to leave us a great review about your experience with us!
★★★★★ 5/5
GoogleFrom the first meeting with Tim we could not have dealt with a more friendly, helpful and happy character. He has helped with any questions without hesitation and has been very informative throughout the process so far and could not be more thankful for his professionalism and approachability.
Marc · 17 July 2023
Agent replied · 11 June 2024
Thank you Marc for such kind words, always great to hear such positive feedback. I know the team in Llanishen are doing all they can to now secure a buyer for you
★★★★★ 1/5
GoogleDisappointed does not convey the deep regret I have from purchasing from this agent. Darlows obviously does not have the same policy as other agents and do not instruct the seller to clean the house before exchange. The sellers made ZERO attempt to clean after their 5 indoor cats. Stepping into the house was one of gut retching disappointmentNegativeQuality
Y · 12 June 2022
Agent replied · 11 June 2024
I am sorry to hear this it is almost impossible to insist on vendors cleaning a property prior to completion we do of course make every effort to ensure this is done. If you would like to contact us to discus this in more detail do please give Tim our manager a call
★★★★★ 5/5
TrustpilotExcellent service
Excellent serviceA big thank you to Tristram who managed to make us feel safe and supported while becoming landlords! Very efficient, caring and helpful, I am really glad we’ve chosen Darlows to manage our property.A mention for Emma too, always ready to take over and advise when we had questions. Well done guys!!
Raluca · 10 July 2020
★★★★★ 5/5
TrustpilotGood experience
Impressive especially with Oliver, crystal and so on. Good and professional set of people. Thanks
Adekoya · 3 March 2025
Agent replied · 6 June 2026
Thank you for your kind words for Oliver and Krystal, they will be very pleased that you are happy with their service. Thanks, Cardiff Lettings
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