Darlows Cardiff reviews

★★★★★ 5/5

Google

Thank you very much for your help purchasing my new property. Darlows team help has been really great. They always communicated well and updated me with what was going on and did a fantastic job helping the communication between me and the vendor. Even when the sale was getting difficult due to the chain and the dead wording, they did a fantastic job by keeping me and everyone involved up to date. I really admire their approach and admire all involved mainly Sam, Sarah and others in the office who did an excellent job. Thank you very much.

Tarek · 13 June 2019

★★★★★ 5/5

Trustpilot

Hollie Hollie the person who deals with my…

Hollie the person who deals with my rentals is exceptional, No trouble with anything ringing me back straight away I leave everything up to her and she makes really good choices Very pleased that I get to deal with her

Tracie · 28 August 2025

★★★★★ 1/5

Trustpilot

I’m landlord of a property in Cardiff…

I’m landlord of a property in Cardiff the service is appalling Albany road never get back to you only to get money off you they are pretty handy with the phone then and persistent on making phone calls.So to anyone who’s looking for a property management service in Cardiff don’t bother using Darlows they are a waste of time

Darren · 21 March 2023

★★★★★ 1/5

Trustpilot

Spammers

I recently sold my property through a more reputable agent. Since my house has been on the market and sold I have been bombarded with unwanted phone calls from Darlows. I’ve asked on three of these occasions to remove me from their call list and have been told they would do this, yet I continue to get calls. I’ve asked how they obtained my mobile phone number and was told I must have supplied it on their website. I’ve never been on their website. I have reported the GDPR breaches. I would not recommend this business as they clearly throw personal information around and can’t perform simple tasks. Very poor.

Anon · 5 January 2024

★★★★★ 5/5

Trustpilot

Been looking for a property for a…

Been looking for a property for a while, I've not yet found the perfect one but Nicole has been helpful throughout the process. I hope the right property comes along soon!

Rhiannon · 2 August 2019

★★★★★ 5/5

Trustpilot

Made the complicated.... uncomplicated

Took a trip to the canton branch to value and sell my house, seen by Hannah who was very friendly and helpful to book in a viewing and made sure it fitted around my busy working hours.Working with Neil Jones who was very understanding, every question had a straight forward and honest answer, Neil turned the complicated process of selling a house into a walk in the park.thank you very much to all the Darlows staff took a massive stress off me.

Ricky · 4 January 2019

★★★★★ 5/5

Google

I met Danioll on my viewing today he is a very professional, helpful and knowledgeable Agent. You really helped me a lot, exceptional service.

Collen · 13 February 2025

★★★★★ 5/5

Google

Bought and sold with Lisa in Darlows Llanishen and she was superb, communicating was excellent and both Lisa and Sam went above and beyond to help. Would definitely recommend them both.

Paul · 13 June 2019

★★★★★ 5/5

Google

Very plesent warm welcome and a highly professional viewing of the property, thank you.

BDI · 11 June 2025

★★★★★ 5/5

Trustpilot

Darlows have been project management…

Darlows have been project management for my property for 5 years now and I really don't have to lift a finger! They contact me whenever needed and will organise anything. I have a hectic and busy life with not much spare time at all, so it's great not having to worry about my property and to know that its in good hands.More recently I have been communicating with Louise Pugh and she has been very helpful and responsive. Thank you. Clare

Clare · 19 December 2023

★★★★★ 5/5

Google

After speaking to Olivia to view a property, she identified another property in the same area that met our requirements and arranged for us to see them at the same time. Despite time constraints and us turning up late with a newborn baby, she was very professional and helpful in getting us to see both properties. Even when I had to feed our baby between viewings, she still allowed me time and we did not feel rushed at all. We had a very positive viewing experience with Darlows .

Helen · 13 June 2018

★★★★★ 5/5

Google

Darlows in Llanishen has been really good with helping us find the perfect house and Sam in particular has been really helpful with giving us information as first time buyers. Would definitely recommend.

Katie · 13 June 2017

★★★★★ 5/5

Google

All of the staff at Darlows Llanishen were extremely helpful throughout my house-buying process. The team were happy to chase up outstanding issues, and were sure to keep me updated throughout the process.

Michael · 13 June 2017

★★★★★ 5/5

Google

I was viewing a property on behalf of an investor client and found Danioll to be very friendly and knowledgeable about the property I was viewing

Alistair · 5 January 2025

★★★★★ 5/5

Trustpilot

superb service

We have found Darlows to be efficient and extremely helpful right from the initial visit. We have had good lettings advice and they have kept up communication between us and the tenant. We found Sam McAllister to be so polite and friendly when we had a query the other day, he promptly phoned and asked how everything was going. The company staff seem to communicate with each other very well and messages always get where they’re supposed to go.

Sandra · 10 January 2019

★★★★★ 5/5

Trustpilot

I am very pleased with the service I…

I am very pleased with the service I have received from Darlows. Geraint was helpful and efficient, giving us all the information we needed about the sale of our house.

Sandra · 19 July 2019

★★★★★ 5/5

Trustpilot

Thank you so much to Hayley Hardy for…

Thank you so much to Hayley Hardy for helping me with maintenance over the last few days! I can't fault the amazing and quick service i have received.

Morgan · 1 May 2020

★★★★★ 5/5

Google

Found Darlows Llanishen easy to deal with, during the purchase of a property for my parents. From the viewings, through the offer process and onward to completion, both my parents and I found it easy to deal with Ben Scanlan, who sought updates from the vendors and communicated effectively and in a timely manner. They're happily settled in their new home.

J · 24 November 2022

★★★★★ 5/5

Google

I wouldn't ever think to do a review for an estate agent but the young man who helped my husband and I definately deserves a shout out. His knowledge and professional manner was impeccable, we were extremely impressed by how he handled himself and my million and one questions . So a big thank you for your help Ben, you were a massive help!PositiveResponsiveness, Professionalism

Jennifer · 12 June 2022

★★★★★ 5/5

Google

Excellent service. Lisa was especially quick to reply to all emails as well as Sam. They kept us informed every step of the way! Thank very much!

Laura · 12 June 2020

★★★★★ 1/5

Trustpilot

Fraudsters

DO NOT RENT WITH THIS COMPANY - They are a fraud company that had caused ALOT of stress. They gave us the property in a bad condition, then after we left made claims over over £1,000 claiming that we had left a lot of damage. Save your money - honestly. They have no interest in agreeing anything or discussing things with the tenant. They also gave us a dishwasher that was almost broken down, it was so disgusting it was falling a part from the inside. They did not properly de-weed the property before they gave to us then tried to charge us for it knowing we could not return it without any weeds. It's been the absolute worst experience in my life.

Angelina · 22 November 2023

★★★★★ 5/5

Trustpilot

Kelly's always a joy to chat to on the…

Kelly's always a joy to chat to on the phone and was really helpful with latest contact for a maintenance issue.

Ema · 28 February 2025

★★★★★ 1/5

Trustpilot

Darlows brynmawr !! Rubbish customer service!!

Would like to start off by saying that before we had the keys to our house, Darlows were very responsive to emails, calls and queries. On the other hand, ever since we have received the keys, anything that we have asked, we have been fobbed off or ignored. We were told that the property that we have purchased would have any rubbish removed before we received the keys, but we have just spent 2 days cleaning out the attic and separating the rubbish to be disposed and we haven’t even got round to the outhouse or shed, which are both filled to the brim with rubbish. When cleaning out the attic, we found evidence of drug use in the form of a “grow tent” and 2 sharps boxes (dirty needles). Luckily, we found these and not our young niece and nephew who were there and excited to help us with our new house. We have contacted Darlows on 3 separate occasions since we found out that the property was still full of rubbish, each time we have either been ignored or told that we would be passed on and then contacted, we have not been contacted once. We have also been told that our boiler is brand new, but the boiler started leaking as soon as we turned the water back on in the house and no the attic floor, along with the ceiling and wall in the master bedroom are soaked. All in all, I would like to say that since Darlows took our money, they have done nothing but make our lives harder with the contact issues and calls being ignored.

Abbie · 15 November 2023

★★★★★ 5/5

Trustpilot

Fantastic!

Fantastic!Michael and Trystram gave us an awsome service and a great experience in letting properties. Although we were dissapointed at one time when a landlord let us down, the letting team (Mike and tryst) kept us in the loop with other properties and found us a lovely home for my family and I in less than a week later. Easy to talk too, communication and friendly service was amazing. Thanks again guys, wish you all the best.

Dale · 21 June 2019