Every review we hold for the Canvey Island office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe recently brought out first home with Bear (the Leigh on Sea office) and the whole experience with them has been extremely negative. We received no contact for weeks on end, we would continuously call and message and be ignored, given we were first time buyers we expected a lot more support and advice. We actually went two months without hearing from then, we was lucky we was in contact with the sellers as they was our only source of information. When we did get in contact they was rude and unhelpful, like we are bothering them for asking for updates. However this all changes quickly when an completion date was proposed, they gave us 6 days’ notice and the date was when they knew we was on holiday so we could not agree to this, they then continued to call us and tell us how disappointed the seller was, even though we was in contact with the sellers who were absolutely fine. The worst part is on the day we completed, we was waiting for the call to collect our keys, it got to 3pm with no contact so we had to call to which their response was 'oh your keys are here', so frustrating and unprofessional given we was waiting to move out all day, we actually found out the seller dropped the keys to them at 11am so it goes to show how useless they are. We have been in the property for 3 weeks now and have not heard a word from them, they haven't checked in to confirm if we actually moved in, and we still have the sold sign sitting outside as no one has contacted us to collect them. In addition, they take £250 when you have an offer accepted and advise they will reimburse you once you complete, they failed to pay us this back so we had to call and ask for this, do not forget to do this as they will keep your money!!
Rebecca · 28 August 2022
Agent replied · 27 August 2024
Hi Rebecca, I have looked at all records to understand your criticisms and find that all of our dealings were with your partner, I believe, and not somebody with your surname. Your partner was kept fully informed of the delays in the chain which he said he understood and would wait. As soon as we received updates we passed them on. We knew he then wanted to complete ASAP and we moved fast to facilitate this. We did pay the Commitment fee back as soon as completion had gone through. We do not check to see if a buyer has moved in to the property as we soon hear if there is a problem! I am sorry you were disappointed but nevertheless, we did enable you to complete the purchase on a property that was in a difficult chain leading to raised emotions and wish you happiness in your new home. Bear
★★★★★ 5/5
GoogleBear Estate Agents were acting on behalf of our sellers (we did not employ them). They were AMAZING they were very helpful, always updating us and keeping us informed of the sale progression (better than our Estate Agents). From the beginning of when we provided our offer, through to waiting for the sellers to find a property, agreeing the exchange and completion date and finally on the moving day. Throughout, they were super helpful, professional and kind.
I would 100% recommend them and if we were to move again, we'll definitely use them.
Thank you for everything Bear!
Juliana · 28 August 2022
Agent replied · 27 August 2024
Wow! Thanks so much! Getting a review like this is amazing, especially as you were with another agent. It is true that a key part of our sale of properties is the sale progression as a ‘chain’ is often the most frustrating part of the experience. Our Sales Progressors are trained to keep all professionals and buyers involved up to date and connected so that the sales can complete as efficiently as possible. Thank you for recognising that! Bear.
★★★★★ 5/5
GoogleAndrew Chen-Porter has been my letting agent for over a year.
Andrew is a caring professional and supportive individual. He is very much a CREDIT to Bear Estate Agents.
Although Andrew is extremely busy he will always find the time to get back to you. Super Efficient.
I nominate Andrew as Employee of the Year!!
Well done. Keep on doing what you do and I hope you are valued.
Regards Charmaine
Charmaine · 28 August 2021
★★★★★ 5/5
GoogleHi. I want to say thank you from the bottom of my heart to The Bear Estate Agency. Always punctual, always responsive. In any situation they came to help us. Very welcoming and kind staff. I recommend with the greatest confidence. Thanks to this agency, we have fulfilled our dream.
Leigh Anne, Megan the bravest and always responsive.
Thank you once again
Olga · 30 January 2024
Agent replied · 27 August 2024
Hi Olga, the Bears will read your review with great pride and not only are we so happy it all went well but are also grateful you took time to write this. Thanks so much, Bear
★★★★★ 5/5
TrustpilotBear estates are Brilliant
Bear estates were fantastic and supported me every step of the way. They assisted when required and nothing was an issue. Will definitely use again.
Simon · 15 May 2026
★★★★★ 5/5
TrustpilotEveryone was excellent
Everyone was excellentTony, Rob & Rick were helpful professional and always available Helen in sales progressing really kept it all together for me, she went above and beyond to make sure we got our sale completed
Perry · 2 August 2024
★★★★★ 5/5
GoogleMegan went above and beyond to help us but or forever home in Leigh on sea!
Clare · 1 December 2023
Agent replied · 27 August 2024
Hi Clare, Megan really appreciates your comments and was very happy to help! Many thanks, Bear
★★★★★ 5/5
GoogleExcellent service. We are so pleased that we chose Bear to sell our home. The service we have received has been seamless from start to finish. Kyle was really helpful and informative at our initial visit and all the staff have been very friendly and efficient. In particular, Sidney has been a star, she has chased our chain more times than I can remember and always kept us up to date on any developments in an efficient and friendly manner. Selling our home has been very stress free using Bear and I wouldn't hesitate recommending them to anyone thinking of selling their home. Thank you!
Deborah · 29 August 2017
★★★★★ 5/5
GoogleWe have just sold our house with Bear Estate Agents who were brilliant throughout the whole process. Before going on the market officially our house details were posted on a 'Coming Soon' part of their website to generate interest. On the first weekend, Bear had organised for 5 lots of people to view our house, one of whom who did go on to make an offer. They kept us informed throughout, even chasing our solicitor at one point. Kyle and the team were always friendly and professional. The photos taken of our house were of good quality. Overall, they provide an excellent service for a very reasonable cost. Thank you to all at Bear!
Maxine · 29 August 2016
★★★★★ 5/5
GoogleI had the pleasure of selling and buying through Bear Estate Agents. Kyle was professional, approachable, knowledgeable and enthusiastic about selling our property.
At first I was hesitant to sell through someone offering such a good deal on price but decided to give them a chance and I am so glad that we did. The service that they offered went way above the experience I have had with other estate agents previously and the photos that were taken were excellent. I have recommended Bear to a number of people since, all of whom I know have also been happy with the way that their purchase/sales have been dealt with. If we move again I'll be using Bear for sure!
Lucy · 29 August 2016
★★★★★ 5/5
GoogleI can't recommend Bear highly enough when selling your house! Straight from the off their service was professional and highly effective.
Kyle came round to take pictures and measurements within 2 days of us getting in touch and the pictures were of a very high standard. Our house sold within 48 hours of being advertised and this was in a large part down to the quality of our page on Rightmove which Bear set up.
Throughout our sale and purchase Bear were very informative and provided regular updates with how things were progressing. Alfie in the office was professional and helpful throughout and always got back to us promptly. Sharon was also a great help with chasing solicitors and our buyers when things started to stall.
It really was service above and beyond their remit as an estate agent but they were always happy to help and took away a huge amount of stress during the move.
As well as this great service, their price is outstanding. It really does put other estate agents to shame that they charge the fees they do and yet aren't as comprehensive or professional as Bear. We will definitely be recommending to friends and family in the future, thanks Bear!
Daniel · 11 January 2016
★★★★★ 5/5
GoogleBear have been great. Especially Sydney who has made buying my first home a lot easier!
Claudia · 1 November 2023
Agent replied · 27 August 2024
Congratulations on buying your fist home and we are so pleased it all went smoothly. Thanks Claudia, for taking time to post this great review, I know Sydney will be thrilled, Bear
★★★★★ 1/5
TrustpilotI had a disappointing experience with…
I had a disappointing experience with this estate agent. After waiting over 5 months for the vendor to provide a building certificate requested by my lender, they withdrew as soon as I began the process of arranging inspections to be carried out. The boiler hadn’t been serviced in years, despite the negotiator, Jack, assuring me during the viewing that it was 'regularly serviced.' My buyer’s report recommended I conduct checks, as the only boiler record was from 2010, back when I was still in secondary school! Once the report was provided to me end of August 2024, I immediately worked to get the inspections booked in with the agent. I was informed that the vendor was unhappy as I had my mortgage offer since end of July 2024. I informed the agents that my conveyancer has completed their due diligence and strongly advised I get these inspections done before exchange. Exchange which I was positive would be set to take place by latest end of September pending the inspections all coming back clear. When I raised this, Joe, the managing director, remarked, 'Your conveyancer should have advised you to do this check sooner,' which came across as both unprofessional and condescending. To top it off, the vendor has now relisted the property with a £35k price increase. The behaviour from both the vendor and the agent felt like pure intimidation and bullying.
Antonia · 9 September 2024
★★★★★ 5/5
GoogleWe recently sold our house with Bear and can not thank them enough for the top quality service they provided throughout the whole process. They kept us regularly informed and worked incredibly hard in liaising with all parties involved. I am so pleased that I choose them to sell my house and would not hesitate in recommending them to anyone who is thinking about selling their home. A huge thank you to Kyle and all the staff at Bear.
Julie · 29 August 2016
★★★★★ 5/5
GoogleLizzie was great throughout the Lettings process. Very helpful and efficient would recommend her. Thank you Bear Lettings
Vitalie · 28 August 2023
Agent replied · 27 August 2024
Lizzie will be thankful for your positive review, Vitalie, as we all are at Bear. Thank you!
★★★★★ 5/5
TrustpilotSydney was so helpful
Sydney was so helpful , nothing was too much trouble . When the conveyancing became slow Sydney helped to speed it up again . Communication was brilliant . Thank you so much
Christopher · 30 August 2024
★★★★★ 5/5
GoogleWe recently sold our house, and purchased a new house through Bear and would definitely recommend their services. They were friendly, eager to help, and remained professional at all times. I would especially like to thank Megan who worked tirelessly to get our sale and purchase over the line, and Tony for making himself available and for being open and honest with us throughout the entire process.PositiveProfessionalism, Value
Matt · 28 August 2021
★★★★★ 5/5
GoogleHelen and Sydney were really helpful and ensured a quick sale on my property.
I was also buying with a different agent and Helen was able to provide advice and support there also.
Neville · 6 August 2024
★★★★★ 5/5
GoogleBig thank you to Marcos, Jack and Megan for finding us our new home. Megan was quick to respond and kept us updated on the sale and dealt with any concerns we had.
James · 28 July 2024
★★★★★ 4/5
GoogleDespite the process taking a lot longer than expected we initially had Rob to value the house and put it on the market - this was overall a good experience as he was very responsive. Ellie at the sales progression team was perhaps the most helpful person in the whole process of selling my property, she was easy to reach, responsive and genuinely tried her best to get things moving. I would recommend Bear.PositiveResponsiveness, Quality, Professionalism
Dr · 28 August 2022
Agent replied · 27 August 2024
Thank you so much for this recommendation and I know Rob and Ellie have taken great pride in your response, Sara. Bear
★★★★★ 5/5
TrustpilotCan’t thank Sydney and Helen enough for…
Can’t thank Sydney and Helen enough for chasing and updated me throughout the process Managing to complete the day our offer expires which didn’t look possible with the legal issues but despite this still they still chased all parties Now we have our forever home !
Nathan · 24 October 2023
★★★★★ 5/5
GoogleSuch a great team! Thanks so much for all your time and hard work, from beginning to end! Especially Helen and Sydney! Would highly recommend! Many thanks
Emma
Emma · 4 October 2024
★★★★★ 2/5
TrustpilotDisappointed - would not recommend
Previous sales/purchases with other agents have shown a stark comparison to what we have experienced with our recent purchase with BEAR in Leigh on sea.
Hayley · 10 April 2026
★★★★★ 5/5
GoogleSydney was extremely helpful, Bear is very lucky to have someone as professional as her, thanks for the continued support from start to end on the process of me buying my property!
Thomas · 28 June 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
